Prudent Pet Insurance Reviews 2,666

The worst pet insurance company we have had. They actively work to frustrate you and don’t pay claims. In the 2 years we have been with them they denied every single claim. I have never seen a company hire people who work so hard to not do what they are supposed to do. Every claim is denied and followed up with emails requesting specific doctors notes and chart records. After jumping through the hoops to get those they denied all claims. They are cheap for a reason.

Oh boy! Getting insurance is hard, a thousand quotes you don’t understand, & policies to scrutinize. Thank goodness I had Rebecca!! She was so friendly, professional, & knowledgeable. A 10 minute call with her answered all my questions & made me feel relieved about my choice. I got coverage for 2 dogs that’s affordable, with a company that really cares!! Thank you Prudent Pet & Thank you Rebecca!!

Lisa was so great to work with. She was very accommodating with my schedule and so professional. She made sure I understood what was covered as well as what payment options were available. She’s a gem!

Ease and simplicity with comparison charts. Now, let's see how we do once we start submitting claims.

Delaney was very helpful in updating my cc info and answering some questions I had about submitting claims.

Easy online experience! It appears from all the competition that you fit a very good niche. You can't be all things to all people, however you have the product mix, that I like.

Everything was so easy to setup and Stephanie was amazing Thanks Prudent Pet for changing my life and my Kittens lives too.

Customer service is excellent and knowledgeable!

Rebecca was so nice to talk to and explained everything so well.. thank you.

Rebecca was excellent in helping me make the right policy decisions

The quality of service I received was outstanding, and the representative demonstrated exceptional patience and expertise.

Had someone who spoke English explain clearly what was covered and our options.

Helpful customer service, set me up with the coverage I was looking for.

Clear and complete explanations of costs and coverages.

Alice was very helpful. She answered all our questions.

Honest and knowledgeable staff. Answered every question I had. Price was the best I found with the most coverage.

Great customer service from Brandy. Answered all my questions and explained the policy well.

Would have been nice to know about the ligament waiver form a vet can fill out while in discussion with the sales person about the policy. We talked about pre ex conditions for some time. I brought up ears and eyes if I’d have known about the form that needs to be completed in order not to have a pre ex on ligaments etc I could have asked the vet for her check of such during Charlys follow up exam now I need a separate visit meaning $$ to do so. Also have called multiple times and never got a person answering: always need to leave message for a call back which doesn’t happen right away