PRYA Reviews 

1,590
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers had a great experience with this company. Customers consistently praise the beautifully crafted jewelry, noting its high quality and elegant designs, with many appreciating the personalized options available. The customer service is frequently highlighted as outstanding, with people commending the helpful, polite, and responsive team for their excellent communication and support. Many reviewers express satisfaction with their purchases, often receiving compliments and eagerly anticipating future orders due to the overall positive experience. However, some customers also noted issues with product tarnishing, with items losing their gold plating or turning rusty after a short period, despite claims of being tarnish-free. Additionally, a few people experienced problems with order updates and delivery times, finding the communication regarding delays frustrating.

What people talk about most

Product

Consumers find product to be positive, with many praising the beautiful designs, high quality, and good value... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful craftsmanship, stunning... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent communication... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and a willingness to order... See more

Service

Customers had positive experiences with service, often describing it as amazing, first-class, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I bought from these guys probably 5 times in the past and their pieces are so beautifully made I keep going back….. There attention to detail is unmatched and the quality for the cost is outstan... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got i... See more

Rated 5 out of 5 stars

Prya. What a wonderful company to order from. To date I have now ordered 5 necklaces all beautiful. Personally I could order everything the webpage has such beautiful jewellery. The customer service t... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(1,590)

227 reviews in the last 12 months

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Rated 5 out of 5 stars

I was hesitant at first but I…

I was hesitant at first but I absolutely love ❤️ it. It’s beautiful and definitely would order from these guys again 😊thank you so much. Customers service was great as well.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Big up to PRYA for the EXCELLENT…

Big up to PRYA for the EXCELLENT customer service. Would highly recommend this company!! Top quality anklets that my partner absolutely loves. I will be buying again and so should everyone else 👌🏿🫶🏿

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

“Beautiful Necklace, Excellent Service” ✨

I’m really happy with this necklace! It’s such a beautiful and delicate piece that I can wear every day or dress up for special occasions. It feels personal and stylish at the same time.

What made the experience even better was the excellent customer service. They were very kind and helpful, which made me feel valued as a customer.

Overall, I’m very satisfied and would definitely purchase from them again!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Bracelet was good quality

Bracelet was good quality, bought as a birthday gift. Bracelet looked lovely Arrived sooner then expected, which was great. Would recommend and will return again in the future.

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

I can’t recommend enough

I can’t recommend enough. Excellent customer service, extremely helpful and going extra mile to accommodate customer needs. Great communication and fast delivery. Definitely shopping again !
Thank you

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

This company is fantastic

This company is fantastic! The quality of the jewellery is outstanding and all individually made to your specifications- initials, names chain etc all beautifully made to ensure you get what you ask for!! The quality of the plating ensures it stays fab I’ve had my sons names onto a necklace over a year ago and still looks amazing! Many compliments
The team are outstanding too in customer service and support glad I found this company ⭐⭐⭐⭐⭐

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Quality 👌🏻🤩

The first necklace I purchased has been on ever since, and it still shines beautifully 🥰. This is my second necklace, and I’ll definitely be buying again soon. Keep up the great work, guys 👌🏻🤩

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Best Customer Service In Jewellery

Ellie, Sharon and Favour were amazing with all their help from start to finish. I couldn’t recommend them more they were perfect from helping me with the repair to organising additional jewellery to be added to my order. Their replies were always prompt and they really went the extra mile. But most importantly all 3 of the items that I bought are stunning and very high quality! I look forward to buying from PRYA again soon!

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Genuinely very impressed with PRYA

Genuinely very impressed with PRYA, their customer service is absolutely outstanding! Had a small hiccup with my items. I sent an email to them, within minutes I had received a response and by early evening I had confirmation of replacement order. No hesitation, no arguments no qualms. Just simple, easy and very friendly. Items look lovely! If the quality of their items is half as good as the customer service then they have a lifelong customer in me! Thank you PRYA, my first impression as a new customer is extremely positive

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, responded to my query within minutes of emailing! It was resolved so quickly and by a lovely member of the team. Thank you so much to Favour and the rest of the team, it is much appreciated! Earrings are gorgeous too!! :) x

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say the customer…earring fault


I would like to say the customer service was excellent. Bought some earrings which wasn’t as expected and didn’t fit right . Contacted them and after sending video evidence of me wearing them , they accepted the fault and replaced them straight away .

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent personalised piece of jewellery

I just wanted to say a huge thank you for the beautiful bracelet with my daughter’s name on it. It’s absolutely perfect and means so much to me. The quality is amazing, and the attention to detail really shows.

It’s such a special piece that I’ll cherish every day. I truly appreciate the care that went into creating it. I couldn’t be happier with my purchase and will definitely be recommending your company to others.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

STUNNING

Where do I start I order a necklace from another place similar to the one I ordered from PRYA it sadly broke so come across prya found a better necklace can tell the quality is so much better . The craftsmanship is stunning can tell the brand puts in time and care into there products.absolutely love the necklace also they emailed me after to thank me which I found so nice such a personal touch

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

This is an excellent company with…

This is an excellent company with fabulous jewellery. I recently bought an initial necklace for my Mum’s Mother’s Day gift! It was beautiful & she was absolutely delighted with it. I love to support small businesses & I will definitely buy again from Prya💕

March 25, 2026
Unprompted review

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