Pryde Butchery Reviews 

183
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers consistently praise the exceptional quality of the meats, noting that products arrive remarkably fresh, wonderfully tender, and are conveniently vacuum sealed for easy storage in home freezers. Consumers also find the online ordering process straightforward, supported by reliable and timely delivery services bringing orders directly to their homes. However, some people mentioned issues with delivery, pointing out occasional delays, damaged shipping boxes, or frustrating experiences with couriers. A few customers also noted minor problems with specific product weights not matching expectations or small tears found in the packaging.

What people talk about most

Product

Customers had great satisfaction with the product, frequently praising the excellent quality, tender cuts,... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the tender cuts, fresh... See more

Delivery service

Clients share satisfaction with delivery service, frequently highlighting promptness, live tracking, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy online ordering,... See more

Service

Consumers find service to be positive, frequently highlighting professional support from initial enquiry to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Meat was packed exactly as I requested. So easy to put away. So much more environmental than Woolworths or Cole’s, well much less plastic and no bulky containers. Meat is excellent quality and love... See more

Rated 5 out of 5 stars

The meat is always good quality and packed freezer friendly which means anything I freeze still retains it's freshness when I defrost. You pay upfront for your meat order. Once the order has been... See more

Rated 5 out of 5 stars

Loving it so far. Great quality meat, some good discounts, and a better variety than other meat delivery services I've tried. Ordering on a Wednesday and getting it delivered by Friday to Canberra is... See more

Rated 5 out of 5 stars

Great business the best quality meats delivered right to your door step for FREE, we shop here every 3 months buy the jumbo pack that feeds our family of 5 everyone is excited to have real meat!, Grea... See more


Company details

  1. Butcher Shop
  2. Butcher Shop Deli

Written by the company

Delivering quality beef, lamb, chicken, pork, and game to our customers across Sydney and surrounding regions. Our mission is quality meats, helpful advice, and a smile. Our team will help you find the perfect cut of meat every time, either from our great range of ready to pick up or cut to your order by our in-house butcher team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

5-star
4-star
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1-star

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4.8

All reviews

(183)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service. Thank you so much.

May 7, 2025
Pryde Butchery logo

Reply from Pryde Butchery

Hi there,

Thank you for the kind words! We’re so glad you had a great experience with us. It’s our pleasure to serve you, and we look forward to doing it again soon.

Cheers,
The Pryde Butchery Team

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Rated 5 out of 5 stars

Satisfied customer

Top quality meat can't go wrong

April 17, 2025
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Reply from Pryde Butchery

Hi Mark,

Thanks a bunch for the great feedback! We love hearing that you're enjoying our top-quality meat—it’s exactly what we strive to deliver every time. We truly appreciate your support and are proud to have you as a satisfied customer.

Catch you at your next order!

Cheers,
The Pryde Butchery Team

Rated 5 out of 5 stars

Excellent

Packed perfect delivery was great

March 30, 2025
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Reply from Pryde Butchery

Hi Kareena,

Thank you for the fantastic review! We're so glad everything arrived perfectly packed and that the delivery went smoothly—that’s exactly what we aim for.

We look forward to serving you again soon!

Best,
The Pryde Butchery Team

Rated 5 out of 5 stars

Good quality meat

Good quality meat, good service

March 30, 2025
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Reply from Pryde Butchery

Hi Mia,

Thanks so much for your kind words! We’re glad to hear you’re enjoying both the quality of our meat and our service—it’s what we’re all about at Pryde.

Looking forward to your next visit!

Warm regards,
The Pryde Butchery Team

Rated 5 out of 5 stars

Meat packs

Qaulity meat packs

March 30, 2025
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Reply from Pryde Butchery

Hi Brent,

Thanks for the great feedback! We're thrilled you're enjoying the quality of our meat packs—they’re designed to make mealtime both delicious and convenient.

Appreciate your support and hope to see you again soon!

Cheers,
The Pryde Butchery Team

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Rated 5 out of 5 stars

Best local butcher!

Great meats. Great selection. Great offers. The staff are very nice and helpful. I’m

March 11, 2025
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Reply from Pryde Butchery

Hi Teigan. Thanks for the 5-star review, and it's great to know we have a good range of products, offers and a fabulous customer service team

Rated 5 out of 5 stars

Will use again

I have used the home delivery service several times and have been impressed every time. Great products at a reasonable price delivered to the door exactly when you ask. Amazing service!

March 11, 2025
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Reply from Pryde Butchery

Hi Michelle
Thanks you for such a great review. My team work really hard to provide the very best products at the best prices.

Rated 5 out of 5 stars

Customer service was brilliant

Customer service was brilliant, and the meat was beautiful. Thank you!

March 11, 2025
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Reply from Pryde Butchery

Hi Jia
Thanks so much for the 5 star review given that we did have some issues with your delivery being late.

We are really sorry that there was a problem with the delivery and that our customer service helped work thru the issue and all the meat was beautiful.

My many thanks for your understanding and we look forward to you next order.

David

Rated 5 out of 5 stars

Good online service

Online shopping is a easy to navigate. Refunds given promptly where necessary

March 11, 2025
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Reply from Pryde Butchery

Hi Sonja
Thanks so much for the review. Great to hear our site was easy to navigate and that where a refund was necessary it was dealt with promptly.

We look forward to your next order.

Kind regards
David

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Rated 5 out of 5 stars

All round a great experience.

Prompt customer service. Timely delivery. Great value for money and great meat. Highly recommend.

February 24, 2025
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Reply from Pryde Butchery

Hi Melissa,

Thank you so much for the kind words! We're thrilled to hear everything—from our customer service and delivery to the value and quality of our meat—met your expectations. That's exactly the experience we aim to deliver every time.

We really appreciate the recommendation and look forward to your next order!

Best regards,
The Pryde Butchery Team

Rated 4 out of 5 stars

Good and Bad

Pryde Butchery’s game meat (rabbit and quail) was fine, but the sausages were disappointing—bland and poorly textured. Worse, the included mincemeat was half spoiled. Quality control needs serious improvement.

Edit for additional information: Pryde contacted me the same day I sent them an email explaining the situation, and offered to rectify (and additionally compensate me) for the issues. Credit where credit is due, they have very proactive customer service - so increasing the rating by a star.

February 17, 2025
Unprompted review
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Reply from Pryde Butchery

Hi Troy
Thank you for the review and also for reaching out to us via email with the specifics of what we got wrong. I am deeply sorry that we failed with the mince and sausages and have already been investigating what went wrong here.

You review is fair and honest and means we have work to do sorting out this failure in components of our meat delivery quality.

I am pleased to hear that the other products were to your satisfaction and hope that after our efforts to remediate you will consider shopping with us again so we can prove ourselves to you.

regards
David - Owner

Rated 5 out of 5 stars

The website was clear and easy to…

The website was clear and easy to navigate, but best of all I was able to order specific amounts of meat types such as 2 steaks and 6 chicken tenderloins. Many other sites require ordering large kilo amounts of meat types.

February 3, 2025
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Reply from Pryde Butchery

Hi Carol,

Thank you for the lovely feedback! We’re so glad you found our website easy to use—and even more so that the flexibility in ordering smaller, specific quantities worked well for you. We believe great meat should be convenient, not complicated!

We appreciate your support and look forward to serving you again soon.

Warm regards,
The Pryde Butchery Team

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Rated 5 out of 5 stars

Unfortunately my 2nd box was not at all quality as compared to my 1st one

I've edited my review as Pryde Butchery had been kind enough to acknowledge their mistakes and have issued a credit of the full amount of my order.

I placed another order with them and was pleased again with their meat & delivery.

Many thanks

Regards
Charmaine

The 1st box we ordered was amazing, best quality.

I'm saddened to say that the 2nd box was terrible firstly they got my order wrong but they did correct it although I have to admit the taste & quality of the steaks were terrible. I was really disappointed 😞. There was no flavour in the meat and when cooked even rare it was extremely tough.

October 30, 2024
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Rated 5 out of 5 stars

Excellent!

Ordered 3 times from these guys, and will continue to do so. Very friendly customer service, great quality meat, and free delivery service.
Would definitely recommend!

January 1, 2025
Pryde Butchery logo

Reply from Pryde Butchery

Hi Maxim,

Thanks so much for your continued support and kind words! We’re thrilled to hear you've enjoyed the experience every time—great meat, friendly service, and reliable delivery is exactly what we aim to provide.

It means a lot that you'd recommend us, and we look forward to bringing more top-quality meat your way!

Cheers,
The Pryde Butchery Team

Rated 5 out of 5 stars

Good meat and really appreciated home…

Good meat and really appreciated home delivery.

December 23, 2024
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Reply from Pryde Butchery

Hi Ngaire,

Thank you for the lovely feedback! We're so glad you enjoyed the quality of our meat and found the home delivery convenient—it’s all about making things easy and delicious for our customers.

We appreciate your support and look forward to your next order!

Best,
The Pryde Butchery Team

Rated 5 out of 5 stars

Great product good service

Great product good service

November 27, 2024
Pryde Butchery logo

Reply from Pryde Butchery

Hi Steve,

Thanks for the great review! We're so glad you're happy with both our products and service. It's always our goal to deliver the best every time.

Hope to serve you again soon!

Best regards,
The Pryde Butchery Team

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