Took out 47.50€ out of my account all of a sudden when I only authenticated 0.50€. Won’t answer my emails to cancel the subscription. Do not ever give your card info.
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See what reviewers are saying
SCAM! careful with this site. They lure you in with a 0,50 € one-off fee for a test, then sneak a massive 47,50 € monthly subscription into the fine print (I would have never signed up for this had... See more
Company replied
Same story as everyone else here - agreed to pay 50 cents for a personality test as a one-off. Subsequently have been debited nearly 50 euros every month - only discovered after over a year! I wou... See more
Company replied
Same story as everyone else here - agreed to pay 50 cents for a linguistic test as a one-off. Subsequently have been debited 47,50€ euros. I would certainly never have agreed to this subscription i... See more
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Company details
Written by the company
This test is designed to give you an accurate assessment of your personality, strengths, and weaknesses and to enable you to understand yourself better so that you can work your developpment further in your chosen field.
Contact info
77, LOWER CAMDEN STREET, D02 XE80, DUBLIN, Ireland
- contact@psality.com
- psality.com
1.1
Bad
273 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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SCAM
SCAM. Reported to bank as well as the police. If I do not get a refund within 24h please expect a legal action.
September 13, 2025
Unprompted review
Reply from Psality
Bonjour ,
Merci pour votre retour. Nous sommes sincèrement désolés d’apprendre la situation et comprenons parfaitement votre inquiétude concernant le paiement.
Notre équipe est disponible pour vérifier votre compte et traiter votre demande de remboursement rapidement. Merci de nous contacter directement afin que nous puissions résoudre cette situation au plus vite :
📞 +33 1 89 86 28 44
📧 contact.psality@gmail.com
Votre retour est important et nous aide à améliorer la sécurité et la transparence de nos services.
Cordialement,
L’équipe Psality
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DON'T FALL FOR THIS
Absolutely shocking; as stated on the website i pay 0.50€ for a result on this "test" (or should i say scam), then they try and take 47.50€ out of the bank the next day. My card is now blocked and i had monthly payments i had to use that card for. I now have to wait for a new card and now pay more for my next subscription as i will miss this months payment. Thanks alot scammers
August 31, 2025
Unprompted review
Reply from Psality
Hello,
We are truly sorry to hear about your experience and understand how frustrating this situation must be.
Please allow us to clarify that the initial €0.50 payment corresponds to the cost of the test, while the €47.50 monthly fee relates to the subscription plan, which is activated after a free 14-day trial period, as clearly stated on our website and during registration. This system is designed to allow users to fully test our service without obligation before any subscription charges apply.
We are committed to transparency and would never intend to cause any inconvenience. We strongly encourage you to contact our customer service team directly at +33 1 89 86 28 44 or via email at contact.psality@gmail.com
, so we can investigate your situation promptly and assist you in resolving it.
Thank you for your feedback—it helps us improve.
Best regards,
The psality Team
I want a refund for my money
I want a refund for my money. I was charged with 47,50 euro even if I didn’t want this subscription. I agreed to pay 0,50 euro for a result, not a subscription. Did anyone here had a positive outcome in getting their money back? I cannot believe this kind of scams are made in your face.
August 19, 2025
Unprompted review
Reply from Psality
Hi,
We're truly sorry to hear about your experience and the confusion regarding the subscription.
Please note that our platform offers a trial period at €0.50, clearly indicating that unless canceled during the trial, it automatically continues as a full subscription. This is mentioned during the sign-up process to ensure transparency.
That said, we completely understand that these situations can be frustrating. We’d love to take a closer look at your case and help you as quickly as possible.
👉 Kindly reach out to our support team at +44 2035 149975 or email us at contact.psality@gmail.com
with the email address used during registration. We’ll review your situation and do our best to assist you.
Your satisfaction matters to us, and we're here to help!
Best regards,
The Support Team
Took money from my account unauthorized…
Took money from my account unauthorized and despite me contacting them never gave a refund .
June 26, 2025
Unprompted review
Reply from Psality
Hi John Richter,
We're very sorry to hear about your experience. Please know that our service includes a non-binding trial which can be cancelled at any time to avoid charges. If a payment was made and you didn’t intend to continue, we’d be glad to review your case.
Our support team is available to assist you — feel free to contact us at contact.psality@gmail.com or by phone at +44 2035 149975. We’re here Monday to Saturday, from 8 a.m. to 8 p.m., and we’ll do our best to help you promptly.
Very best regards,
The Psality Team
Big Scam.
Big Scam.
It happened to me the same as all of these people. Is there anyone who recieved their money back?
July 22, 2025
Unprompted review
Reply from Psality
Hi Damia Salloum,
Thank you for your message. We're truly sorry to hear that your experience didn’t go as expected.
Please know that our service includes a non-binding trial, which can be cancelled at any time before the end of the trial period to avoid any further charges. If you’ve encountered any issues with cancellation or billing, we’re here to help and resolve this with you.
Don’t hesitate to reach out to our support team by email at contact.psality@gmail.com or by phone at +44 2035 149975. We’re available Monday to Saturday, from 8 a.m. to 8 p.m.
We’ll be happy to look into your case and provide assistance.
Very best regards,
The Psality Team
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Charged Without Consent – Ignored My Immediate Cancellation
I had the exact same experience as many others. I paid around 0.50€ for a simple personality test — nowhere did it clearly state that I would be automatically subscribed and charged 47€ the next day.
The moment I noticed the charge, I immediately contacted their support team, expecting it to be resolved since the offer said you can cancel within 24 hours. I did cancel within that time, but their response was that I was “too late.”
How is that possible? The charge happened today. If this isn’t a scam, then what is?
This behavior is deceptive and unethical. I want my money refunded and hope others are warned before falling into the same trap.
July 12, 2025
Unprompted review
Reply from Psality
Hello Sandra Strabeikaite,
We’re very sorry to hear about your experience and completely understand your frustration.
Please remember that our service can be tested before any commitment, and our team is ready to review your case to assist you as best as possible.
Feel free to reach out to our customer support at contact.psality@gmail.com or by phone at +44 2035 149975 — we’re available Monday to Saturday, from 8 a.m. to 8 p.m.. We’re here to help and will do our best to assist you promptly.
Very best regards,
The Psality team
They charge you without consent
Woke up to being charged 47.5€ for a subscription I did not consent to . The price of the service bought and paid was 0.5€ .
I expect a quick response and a refund for the subscription.
May 22, 2025
Unprompted review
Reply from Psality
Hello Andrei,
We're truly sorry to read about this unexpected charge and completely understand your frustration. Our goal is to provide a transparent and valuable service, and we regret that your experience did not reflect that.
Please note that our website offers the option to test the service before making any commitment. It seems there may have been a misunderstanding during the subscription process, and we’d be happy to review your situation in detail.
Feel free to reach out to our customer support at contact.psality@gmail.com or by phone at +44 2035 149975 — we’re available Monday to Saturday, from 8 a.m. to 8 p.m.. We’re here to help and will do our best to assist you promptly.
Very best regards,
The Psality team
I can describe exactly the same as…
I can describe exactly the same as everyone else before me. I paid 0.5 EUR for the personality test, but the next day they deducted another 47 EUR from my account. Customer service was not helpful, I did not get my money back. It is outrageous how they deceive people. Do not click on this site at all!
May 18, 2025
Unprompted review
Reply from Psality
Hello Szilvia Szüsz,
We're truly sorry to hear about your experience, and we completely understand your frustration. Our goal is to provide a transparent and valuable service, and we regret that your expectations were not met.
Please note that our site does offer the possibility to test our service before committing further, without any obligation to continue. We're here to help clarify any confusion regarding the subscription process and to support you.
Feel free to contact our customer service directly at contact.psality@gmail.com or by phone at +44 2035 149975 — we’re available Monday to Saturday, from 8 a.m. to 8 p.m. We’d be happy to look into your case in more detail.
Very best regards,
L’équipe Psality
SCAM – Unauthorized charge without account or warning
I paid 0.50 EUR for a 24-hour trial and never created an account or agreed to any subscription. Yet, days later, I was charged 47.50 EUR without any warning, email, or confirmation. My card even went into negative balance, which normally triggers a notification – but not here. That’s how shady this operation is.
There was some vague bot chat, but no real customer support, and no clarity on if or when I’ll get my money back.
Avoid this site at all costs – it’s a trap. It lures you in with a cheap test and then silently charges your card for a monthly subscription you never agreed to. This is classic scam behavior.
April 29, 2025
Unprompted review
Reply from Psality
Hello Lilly,
Thank you for sharing your feedback, and we’re truly sorry for the experience you’ve had.
Our service offers a 24-hour trial that clearly states a subscription will automatically start unless canceled within the trial period. This information is displayed before payment confirmation to ensure transparency. That said, we fully understand how this can be missed, especially if the process wasn’t clear to you.
Please rest assured that we never charge without prior notice or agreement. We encourage you to reach out to us directly so we can look into your case and assist with a resolution. You can contact our team at contact.psality@gmail.com or by phone at +44 2035 149975 (Monday to Saturday, from 8:00 to 20:00).
We hope to hear from you soon to make this right.
Very best regards,
The Psality Team
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Complete scam
Just like the others, I paid EUR 0.5 for a single test and my debit card got debited for EUR 47.50 the next day. I already cancelled my card but I will pursue them both with An Garda Síochána and also with Europol.
I want no refund, they steal and I want to prevent people losing money to these scammers.
April 19, 2025
Unprompted review
Reply from Psality
Hello,
Thank you for sharing your experience. We are truly sorry for the inconvenience and confusion you have faced. We take matters like this very seriously and want to assure you that this is not the standard of service we aim to provide.
If you need further assistance or wish to discuss your case, please feel free to reach out to us at contact.psality@gmail.com or call us at +44 2035 149975, Monday to Friday, 9:00 AM to 6:00 PM. We would like to resolve the issue to your satisfaction and help prevent any further issues.
Best regards,
The Psality Team
it's clearly a scam
At no point was it clearly stated that a 47€ subscription would be charged after 24 hours. I never created an actual account, never confirmed a payment, and never received any email about being subscribed.
Before Easter, they tried to charge my card and failed. I thought that was the end of it. But today, they successfully charged me 47€, without any warning.
I immediately went to the site and canceled the subscription (I have a screenshot as proof), but I never received any confirmation from them. It’s unacceptable to charge users—especially minors—without clear terms and without their consent.
April 22, 2025
Unprompted review
Reply from Psality
Hello Lulia Dobre,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced. It's clear that there was a lack of transparency in the subscription process, and we completely understand your frustration. We take these matters seriously and aim to resolve any issues promptly.
Please contact our customer support team at contact.psality@gmail.com or call us at +44 2035 149975 (UK) from Monday to Friday, 9:00 AM to 6:00 PM, so we can review your case and assist you in resolving this matter.
If you need any further assistance, don’t hesitate to reach out.
Best regards,
The Psality Team
Unauthorized charge in bank card
Surprised with being charged through my bank card. I am kindly requesting to be refunded for the amount of 47,50 euros that were charged from my bank account through online purchase in my card Without my consent. I had not subscribed for a plan of such amount. The personality test was announced as costing 0,50 euros.
I see that this scam is quite usual, as many people are complaining about this website in customers forums. You won’t go too far with such practices.
Looking forward to receiving a quick response and immediate refunding.
April 18, 2025
Unprompted review
Reply from Psality
Hi Moema,
We are truly sorry to hear about your experience, and we understand your frustration regarding the unexpected charge on your bank account. Please know that we take such matters very seriously.
Our service clearly states that the personality test costs 0.50€ and that a subscription fee is applied if the trial is not canceled within the specified period. We deeply regret that this process may not have been clear enough for you, and we apologize for any confusion caused.
We would like to resolve this issue promptly by issuing a refund for the amount of 47.50€. To assist you further, please reach out to us directly at contact.psality@gmail.com with the details of the transaction, and we will take immediate action. You can also contact us by phone at +44 2035 149975, Monday to Friday, 9:00 AM to 6:00 PM.
Thank you for bringing this to our attention, and we are committed to resolving this situation as quickly as possible.
Kind regards,
The Psality Team
Lured into a Subscription, fraud
DO NOT USE YOUR CREDITCARD ON THESE SCAMMERS!!!!
I took the test and was told that I had to pay 0.5 Euro to get it. So I did, not knowing they lured me into a subscription (to what??) of 47.50 Euro monthly. I have mailed them and asked for a refund, because this is trickery.
And as mentioned by others, I hadn't even made an account. How can you subscribed and not have an account.
This is foul play, and they will react politely but the truth is that their business model is clearly based on 'smoke and mirrors' and cashing at least 47.50 Euro's from a filled in test.
Refund me the 47.50 and confirm that I have cancelled the subscription cause that ain't clear either on the site.
EDIT: I did unsubscribe in the 24 hours with the button on the site, but I am sure Psality did not unsubscribe (how can they without account) and in the terms is stated that you have to send a mail to unsubscribe.
Done, but no confirmation.
So i take my losses and blocked the card and asked for a new one. That way they can not charge me more monthly.
April 17, 2025
Unprompted review
Reply from Psality
Hi Mano,
We’re truly sorry to hear about your experience, and we completely understand your frustration. We take situations like this very seriously and would like to make things right.
Our service clearly states the trial offer for 0.5€ and outlines that a subscription will follow if not canceled within the trial period. However, we deeply regret that the process may not have been clear enough, and we apologize for any confusion caused.
We encourage you to reach out to us directly at contact.psality@gmail.com so we can investigate this further, confirm your subscription status, and review your refund request. You can also contact us by phone at +44 2035 149975, Monday to Friday, from 9:00 AM to 6:00 PM.
Rest assured, we’re here to help and are committed to resolving this matter to your satisfaction.
Kind regards,
The Psality Team
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SCAMMMM!!!
SCAMMMM!!!!
Yesterday I did a test here, which looked free of course, after finishing it, I got info that I need to pay 50 cents to get the result, I paid it. ANd today I have been charged for 47,50 euro. I didn't want to be subscribed, I even didn't see any question about it.
It looks like scam, your webpage propose the test and after 24h you take Money from the account.
It's unbelievable to pay 48 euro for the few questions.
it's unfair, it's scam.
I need the refund. I already chat with some bot or real consultant, she answered that refund can't be proceed, because I made a registration. I did not!!!
Usually you need to put your personal info to fill up the page, to confirm information and subscription. But it's impossible to make a subscription after paying 50 cents. Sh8TTY webpage. People came here to your website to help themself, to understand themself and you charging in 24h for 48euro. If you want money, just add information on the main page that it costs 10euro for the test and people will pay them, but not in such way. I am so disappointed that website from UK or FR can be soo unfair.!!!!
March 27, 2025
Unprompted review
Reply from Psality
Hi Aleksandra,
We’re truly sorry to read about your experience and how distressing this situation has been for you. We understand how serious and personal this is, and please know that we take your message to heart.
Our service includes a clearly stated trial offer for $0.50, followed by a subscription if not canceled during the trial period. That said, we understand that this may not have been clear enough in your case, and we’re very sorry for the impact this has had.
Please don’t hesitate to contact our support team directly at contact.psality@gmail.com so we can review your situation in detail and see what we can do to help. You can also reach us by phone at +44 2035 149975, Monday to Saturday.
We're here to listen and do our best to support you.
Kind regards,
The psality.com team
SCAM ! Shame on you !
Shame on you!
I came for a €0.50 personality test and saw that they took €47.50 from my bank account.
And I've seen many similar reviews.
They scam and steal money from people.
I never received any information about signing up for an automatic subscription.
I don't even have a password for my so-called user account on this site.
How can you sign up for a paid subscription without being notified by email of a payment confirmation or anything else?
How can you be a subscriber without having an account to log in?
Shame on you! This is clearly a scam.
March 26, 2025
Unprompted review
Reply from Psality
Hi Amine,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how upsetting this situation must be.
Our service includes a subscription offer, which is presented during the sign-up process and confirmed via email. However, if you were unable to access your account or didn’t receive the confirmation, we take that seriously and would like to investigate further.
Please contact our customer support team at contact.psality@gmail.com or call us at +44 2035 149975 (for English support) so we can assist you and review your case.
Best regards,
The Psality Team
They ruined my life.
I'm a student with $50 monthly allowance on food, and this site took everything from me. Yesterday I bought a cheap $0.50 test results, (IT DID NOT STATE THAT IM BUYING A SUBSCRIPTION TRANSPARENTLY) I checked today on diffrent account and it really does not say that you will be charged more, you have to acctually read the terms and conditions of the site to acknowledge it.
My card got declined today while buying lunch food, So Im here starving. And I will be hungry for the next 3 weeks just because of this company. I am graduating next month and I might have to skip school alot now to work and make money for food, but even then, the job pays monthly. I dont know how I will survive the next 3 weeks with $4 dollars in my bank and almost no food in fridge. Thanks for maybe ruining my life. I know it might be useless asking for a refund but please if you have some morality and humanity in you, I really beg you for a refund. I have no one to help me with the food as I live alone. I also have a cat so Im using my last $4 to buy cat food for her. I will be left with absolutly nothing.
March 23, 2025
Unprompted review
Reply from Psality
Hi Timothy Bresser,
We’re truly sorry to read about your experience and how distressing this situation has been for you. We understand how serious and personal this is, and please know that we take your message to heart.
Our service includes a clearly stated trial offer for $0.50, followed by a subscription if not canceled during the trial period. That said, we understand that this may not have been clear enough in your case, and we’re very sorry for the impact this has had.
Please don’t hesitate to contact our support team directly at contact.psality@gmail.com so we can review your situation in detail and see what we can do to help. You can also reach us by phone at +44 2035 149975, Monday to Saturday.
We're here to listen and do our best to support you.
Kind regards,
The psality.com team
I paid euro 0.50 for English test from…
I paid euro 0.50 for English test from Psality, thinking it was a one-time fee. To my shock, I was charged euro 47.50 every month until I noticed it! When I tried to cancel it teh link was not working - oops Eror 404. This is Fraud. I never authorized this subscription.
March 12, 2025
Unprompted review
Reply from Psality
Hello Lenka Zedkova,
We’re sorry to hear about your experience and fully understand your concern.
Our platform offers a trial period at €0.50, clearly stating that it renews into a monthly subscription if not cancelled before the end of the trial. All information is presented before payment to ensure transparency.
If you encountered a technical issue while trying to cancel, we sincerely apologize — that should not happen. Please contact our support team directly so we can resolve the situation for you:
📧 contact.psality@gmail.com
📞 +44 2035 149975 (Monday to Saturday, 8 AM to 8 PM)
We’re here to help and will do our best to assist you quickly.
Best regards,
The Psality Team
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Unfortunately I have also fell to this…
Unfortunately I have also fell to this same scam and get charged 95€. This website has some personality test that you sign up, who knows how, to pay monthly charge of 47.50€ and it will be a monthly continuous charge after. When you ask for a refund, it's not possible
January 3, 2025
Unprompted review
Reply from Psality
Hello,
We’re sorry to hear that your experience did not meet your expectations. We strive to provide a simple and efficient service, and we’d love to better understand your situation to assist you.
Please feel free to contact our support team at +44 2035 149975 or email us at contact.psality@gmail.com. We would be happy to help.
Best regards,
The Psality Team
It's a scam, avoid like the plague
It's a scam, how is this site still running baffles me, it said 0.50 one time charge then it takes 47.50 euros? Is this a fn joke? Y'all should get sued, and you respond with absolutely abysmal apologies too, hope you get sued into oblivion
February 18, 2025
Unprompted review
Reply from Psality
Hello Bennjamin,
We’re sorry to hear about your frustration. Our service offers both one-time charges and a subscription option, with all pricing details displayed before payment confirmation. We aim to provide full transparency and take customer concerns seriously.
If you believe you were charged incorrectly or need assistance with your subscription, please reach out to our support team. You can contact us at contact.psality@gmail.com or call +44 2035 149975 . We’re here to help.
Best regards,
The Psality Team
Unauthorized Charges
Unauthorized Charges - Beware!
I paid euro 0.50 for a personality test from Psality, thinking it was a one-time fee. To my shock, I was charged euro 47.50 every month until I noticed it! When I tried to cancel it teh link was not working - oops Eror 404. This is Fraud. I never authorized this subscription. They responded saying charges clearly outlined let’s be very very straight on this they are not as all other reviews have backed up. Shows the importance of trust pilot!
January 31, 2025
Unprompted review
Reply from Psality
Dear Kevin Dobbs,
We understand your frustration and regret any confusion regarding our subscription terms. All pricing details, including recurring charges, are clearly outlined before confirming the service.
If you experienced issues canceling your subscription, we sincerely apologize for any inconvenience. Our support team is available to assist you and review your case. Please reach out to us at +44 2035 149975 or via email at contact@psality.com so we can help resolve this matter.
Best regards,
The Psality Team
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