Took out 47.50€ out of my account all of a sudden when I only authenticated 0.50€. Won’t answer my emails to cancel the subscription. Do not ever give your card info.
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See what reviewers are saying
SCAM! careful with this site. They lure you in with a 0,50 € one-off fee for a test, then sneak a massive 47,50 € monthly subscription into the fine print (I would have never signed up for this had... See more
Company replied
Same story as everyone else here - agreed to pay 50 cents for a personality test as a one-off. Subsequently have been debited nearly 50 euros every month - only discovered after over a year! I wou... See more
Company replied
Same story as everyone else here - agreed to pay 50 cents for a linguistic test as a one-off. Subsequently have been debited 47,50€ euros. I would certainly never have agreed to this subscription i... See more
Company replied
Company details
Written by the company
This test is designed to give you an accurate assessment of your personality, strengths, and weaknesses and to enable you to understand yourself better so that you can work your developpment further in your chosen field.
Contact info
77, LOWER CAMDEN STREET, D02 XE80, DUBLIN, Ireland
- contact@psality.com
- psality.com
1.1
Bad
273 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Scam. As the other reviews state below, they are stealing people's money without shame, and it's disgusting.
January 30, 2025
Unprompted review
Reply from Psality
Dear,
We are sorry to read your review. We want to assure you that all subscription terms, including billing and cancellation policies, are clearly stated before confirming the service. Transparency is a priority for us.
If you have any concerns regarding your subscription, we encourage you to contact our support team at +44 2035 149975 or email us at contact@psality.com. We are happy to review your case and provide any necessary clarifications.
Best regards,
The Psality Team
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Complete scam
Complete scam. Same as everyone else, I was only told of a charge of €0.50 which I accepted and then 24 hrs later they took €47.50 without asking. I think they don't expect you to notice. I emailed them about it and they said it was a 24 trial and if I didn't cancel they charge the full subscription. None of this was presented to me beforehand.
January 25, 2025
Unprompted review
Reply from Psality
Hello,
Thank you for sharing your experience. We are sorry to hear about your dissatisfaction and would like to address your concerns.
Trial and Subscription Details: Our service includes a 24-hour trial period for €0.50, after which the full subscription fee of €47.50 is applied if the trial is not canceled. These terms are outlined during the sign-up process and in our Terms and Conditions. However, we regret if this information was not clear to you.
Customer Support Assistance: We encourage you to contact our customer support team to address your concerns. Please reach out to us at +44 2035 149975 (Monday to Saturday, 8 a.m. to 8 p.m.) or via email at contact.psality@gmail.com. We will review your case and work with you to find a suitable resolution, including cancellation and a potential refund if applicable.
Your feedback is important to us, and we take it seriously as we strive to improve the clarity and quality of our services.
Thank you for giving us the opportunity to assist you.
Best regards,
The PSALITY Support Team
Same as everyone else
Same as everyone else. I’m a student and was charged the €47,50.- fee after paying €0,50.-. They keep apologizing, but don’t respond to mail. I don’t understand after so many complaints you haven’t changed, oh… it’s a scam
January 14, 2025
Unprompted review
Reply from Psality
Hello Kylie Albers,
We’re deeply sorry to hear about your experience and understand how frustrating this situation must be, especially as a student. The €47.50 charge is related to a subscription that begins after the trial period, which is outlined during the payment process. However, we sincerely apologize if this information was not sufficiently clear in your case.
We regret that you’ve had trouble reaching us via email. Please contact us again at contact.psality@gmail.com or call us at +44 2035 149975 (Monday to Saturday, 8 a.m. to 8 p.m.), and our team will prioritize your case to ensure it’s resolved promptly.
Your feedback is invaluable, and we are committed to improving our processes to provide greater transparency and a better experience for all our customers.
Thank you for bringing this to our attention.
Best regards,
The Psality Team
Scam
Scam, they ask for 0.50 then they start a subscription of 47.30.
January 12, 2025
Unprompted review
Reply from Psality
Hello Jeremy Jason,
We’re sorry to hear about your experience, and we understand how frustrating unexpected charges can be. The initial charge of 0.50 is part of our introductory offer, and the subscription fee of 47.30 is tied to the full service that begins after the trial period. This information is displayed during the payment process, but we regret if this was not clear in your case.
If you did not intend to subscribe or believe an error occurred, please contact us immediately at contact.psality@gmail.com or call us at +44 2035 149975 (Monday to Saturday, 8 a.m. to 8 p.m.). Our team is here to review your case and assist you in resolving the issue.
Your feedback is invaluable to us, as it helps us improve our communication and processes. Thank you for bringing this to our attention.
Best regards,
The Psality Team
Scam
Scam. They lie about instant results. Listed email address on contact page is a gmail address. Stay away.
January 3, 2025
Unprompted review
Reply from Psality
Hello,
We are sorry to hear about your dissatisfaction with our service. We strive to provide a reliable and transparent experience for our users, and we take your concerns seriously.
Regarding instant results, our service is designed to deliver results promptly upon completion of the test. If this was not your experience, we apologize and would like to investigate further. Additionally, while we provide multiple channels for support, we will review and clarify any concerns about our listed contact details.
Please reach out to our customer support team at +44 2035 149975 or via our contact form so we can address your concerns directly.
Thank you for bringing this to our attention. We value your feedback as it helps us improve.
Best regards,
The Psality Team
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Easy: just keep away
They do not notify you before you start taking one of their tests that accessing the results is not free—they then ask for as little as €0.50 to show you the results. The big trick – they don't enclose this clearly only bottom of page in small and faint letters – is that they also start a subscription immediately (for a monthly fee of €48), which they charge you after 24 hours. Like other scam services, they do not offer a refund. Easy, keep away. There are other sites and initiatives online that provide personality tests for free, understanding that spreading awareness is more important than money. Avoid giving them your trust, as they are undeserving of that.
December 31, 2024
Unprompted review
Reply from Psality
Hello Zsófia Lehóczky,
We sincerely regret to hear about your experience. Our aim is to offer a transparent and valuable service, and we take your feedback very seriously.
The details about the cost of accessing test results, the 24-hour trial, and the subscription terms are displayed during the registration process. However, we understand that this may not have been as clear as intended and apologize for any confusion caused.
We would like to assist you further and address your concerns, including any issues regarding charges. Please contact our customer support team at +44 2035 149975, or use our contact form. Our team is committed to resolving this matter for you.
Thank you for bringing this to our attention, as it helps us improve and ensure a better experience for all our users.
Best regards,
The Psality Team
SHADY, NON TRANSPARENT, FRAUD
I do not recommend this service. The unsubscribe page is not functional, making it impossible to cancel the subscription. Additionally, it is not clearly stated that the charge is €0.5 per 24 hours, which I consider an unfair business practice. While customer support responds quickly, the resolution so far does not meet the standards of fair treatment.
December 20, 2024
Unprompted review
Reply from Psality
Hello,
We are sorry to hear about your experience and understand your frustration. The information regarding charges and subscription terms is provided during the sign-up process, but we recognize the importance of making this even clearer.
If you encountered issues with the unsubscribe page, we sincerely apologize for any inconvenience. Please contact our customer support team at +44 2035 149975 (Monday to Saturday, 9:00 AM to 6:00 PM) so we can assist you in resolving this issue promptly.
We value your feedback and are committed to improving the clarity of our processes and ensuring a fair experience for all users.
Best regards,
The Psality Team
STAY AWAY FROM THIS WEBSITE! DECEPTIVE, UNTRUSTWORTHY THEY WILL TAKE YOUR MONEY WITHOUT YOU KNOWING
Took money from me just before Christmas. They get you to think your paying 50p for a personality test and in less than 24 hours they take £47.50 from your account. If you've been caught out by this company, contact your bank, freeze your account, change your card details.
December 16, 2024
Unprompted review
Reply from Psality
Hello Kevin Brown,
We’re very sorry to hear about your experience and understand your frustration regarding the charges. Our services, including any associated subscriptions or charges, are outlined during the registration process. However, we regret if this information was not clear enough.
If you believe you were charged in error or without your knowledge, please contact our customer service team at +44 2035 149975 (Monday to Saturday, 8 a.m. to 8 p.m.) or via email at contact.psality@gmail.com. We will review your case and assist you promptly.
Your feedback is important, and we will use it to improve our transparency and customer experience.
Best regards,
The Psality Team
She theft my money from my credit card
She theft my money from my credit card
November 12, 2024
Unprompted review
Reply from Psality
Hi Lativ,
We’re sorry to hear about your concern. Please contact our customer support team so we can review your situation and provide assistance as soon as possible.
You can reach us at support@psality.com or through the contact form on our website. We’re here to help resolve this matter.
Best regards,
The Psality Team
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A FRAUD
A FRAUD, I wanted the results for a test for 0.5€ I and they "subscribed" me for the month for 47€ of something that I don’t know… and now I don’t know how to cancel this fu**** subscription I didn’t ask for!!!! I will go to the police to report this and the website.
October 30, 2024
Unprompted review
Reply from Psality
Hi Montse López Chiquero,
We’re sorry to hear about your experience. We take all feedback seriously and would like to help resolve this situation. Please contact our customer support team so we can assist you with canceling the subscription and reviewing your case.
You can reach us at support@psality.com or through the contact form on our website. We’re here to help.
Best regards,
The Psality Team
Scam
Scam, wanted the results for a test for 0.5 USD I think and they "subscribed" me for the month for 47 USD and now I'm not sure if the cancellation works or do I need to cancel the card or SMTH
September 27, 2024
Unprompted review
Reply from Psality
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
FRAUDULENT!
FRAUDULENT!
same bad experience as many before me-this fraudulent team tried withdraw 47.50€ from my account- while I didn't sign up for anything- but only purchased a test for 0.50€.
i will undertake legal actions if they try to withdraw
please be sure I will take legal actions if they try to withdraw again.
September 23, 2024
Reply from Psality
Hello Lisa,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
Shady Business Practice
After paying what is meant to be a small one-time fee for receiving the results of the test (0.50 EUR) after 24hrs I got charged an additional 47.50 EUR because apparently 0.50 EUR is just paying for a "free 24-hour trial period". The issue is, it isn't said anywhere that you must cancel something to avoid getting charged. After contacting support through e-mail they play dumb about issuing a refund saying the usual stuff, basically telling you that "You could've read more carefully".
NOT recommended.
Stay away from this scam.
September 19, 2024
Unprompted review
Reply from Psality
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
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FAKE
The website fake . The next day, they withdrew £47.50. I received a fraud alert from the bank, and I'm currently speaking with them because my card is blocked.
September 15, 2024
Unprompted review
Reply from Psality
Hello Szabina,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
!!!SCAM AND FRAUD!!!
I suspect fraudulent activity related to this company. I bought 1 online test and they have been attempting to charge me 47Eur monthly although I did not sign up and I wrote them an email as soon as they tried this the first time. They confirm they will not attempt again but yet they did. I will take legal actions if this happens again.
August 15, 2024
Unprompted review
Reply from Psality
Hello Maria,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
It's a scam
It's a scam. Like others, I paid 50p for a personality test, only to be charged £47.50 days later. Absolutely disgusting behaviour. I'm currently working with my bank to get it back and make sure no other payments are taken by these fraudsters!!!!!!
August 29, 2024
Unprompted review
Reply from Psality
Hello Clare Gardner,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
Scam
Scam - you pay for a once off test and they then deduct 47.50 a few days later
July 17, 2024
Unprompted review
Reply from Psality
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
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SCAM
SCAM
Same many others , authorised payment of €0.50 then was charged €47 without any authorisation and no receipt for same. Had to cancel card. It’s a complete scam ! They are making a fortune and sending generic “we are at your disposal by email’ responses ! Don’t bother responding you are CRIMINALS ! Please avoid this site !
August 18, 2024
Unprompted review
Reply from Psality
Hello Jennifer Quinn,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
Dubious practices
The same thing happened to me. When you pay the 50c they make it seem like it’s a once off payment as there are two separare buttons. The conditions really aren’t clear. In addition they don’t send monthly invoices, in fact 0 communication after “registration”so this charge remains hidden for longer. In my case 4 months. Furthermore they send ONE email confirming registration and at the bottom of the mail it says: “ You received this email following your registration on Personality. If you wish to cancel your registration, contact us.“ NOTHING about subscription. Also note how they have 2 names: Personality and Psality.
I’ll try to fight them on it but I might have to cut my losses. I’ve cancelled my registration as they call it but didn't receive any confirmation so I’ll have to get a new bank card. Moral of the story: check every single platform and business before entering your card details online. These kind of practices are rife and really make me feel disillusioned with society. Absolutely gutted.
August 9, 2024
Unprompted review
Reply from Psality
Hello Sigrid Naudé,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
Paid something like 50p for a test only…
Paid something like 50p for a test only to find I've been signed up for a £40 a month subscription? And it would repeat if I hadn't noticed it, on top of that I had no reminder or notification via email of this payment. Scamming people out of a fair chunk of change in times like these is disgusting.
August 4, 2024
Unprompted review
Reply from Psality
Hello Max Bradbury,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal by email at contact@psality.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The Psality Team
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