Psiexams Reviews 1,899

It was easy to find the test I needed. It was also very easy to understand the functions within the test.

Dude I just want to leave a review and you make it hard. -2 stars

The website/emails sent are very straightforward, making it easy to navigate and schedule your test.

I fail my exam due to their system bug .I apss the system check and after that i see a aler message and close my window.Really disappointed 😞

The facility was great! The lady was super nice and professional! My testing area was on the warmer side. I didn’t sweat but I did feel that I got toasty.

The address explanation was way too complicated and stressed me out. It said not to put the address of the Airport in your gps but to input something else. I put the airport address(after looking at google maps) in and it took me directly where I needed to go.

I did fail my test, by one point, so I’ll have to take it again but I’ll try and schedule in Monroe, because it’s much closer but I’d definitely use this place again!!

I ordered the first practice test. I could not access it. I called and emailed to no avail stating that my test was scheduled the next day and I needed assistance asap. I ordered a second practice test that also did not work. I sent an email requesting a refund.

3 days later, I received an email with instructions for downloading the test. I responded letting them know my test was the day before and the assistance was now useless. I again requested a refund. I have yet to receive a response.

The questions on this preparation platform are nothing like the actual test. I got where I was scoring in the 90% for each practice test and failed the actual exam twice. I am not blaming, failing the test, on this prep exam. This prep exam is just a waste of money since the questions are nothing at all like the questions on the test.

Practice tests are not loading.
Called customer support over 4 days spent hour each day!!

They are not able to figure it out!!! Its been 10 days since I cant study.
Unbelievable

Very easy process. My procrastination is the only draw back.

I was charged 3 times for one exam due to technical or system glitches on their end. I called 8 times in two weeks to try to get them to fix an issue with my account and was given different solutions and timelines for the solution by every single representative. It took me 4 weeks after my initial test date to actually get into the test without any errors.

The staff is very friendly and very professional. Everything went smooth, I arrived 30 minutes earlier and I was allowed to start the test sooner.

Online Virginia Contractor exam.
Did everything per the emailed instructions as far as system check, day before. Good to go.
Then at test time, downloaded the PSI app, and it wouldn't run because of a background app that I had, and I couldn't terminate because it was our IT security software. By the time I had resolved the issue on my end, my sign-in window had closed and I "missed the test", even though I signed in right at the start.

If the PSI app requires very specific security checks, and not just webcam/mic/monitor checks, that info needs to be given out as well, and not at the start of the exam time. Allow users to run through that security check day before, with enough opportunity to fix issues come test time. I'm out $85 and can't rebook another test for 48 hours until the system deems it okay for me to rebook.
This is so discouraging.
I am going to get that $85 back PSI!

This place is very unprofessional they lack empathy and sympathy. I got here at exactly one minute behind the time and the denied assess even after explaining what that there was an accident. You can’t even call ahead and let someone know something. This will be my 3rd time having to pay for this test I do not recommend the Southfield location go anywhere else

I was able to access my exam and start it in a timely manner, and I understood how to access my results this time.

At entrance the boy is not trained properly for this job and needs to be a bit polite to everyone especially ladies

Wrong test answers and over prices. Does not realistically simulate PSI exam questions

Wow, after reading other psi test taker's experience, I can say mine wasn't as bad but nevertheless incredibly nerve-racking. Had I known about psi's awful online testing service, I would have just went in person to write it.
After my bad experience, I had emailed the psi customer service contact with no reply or acknowledgment. Their customer service that they source out overseas is just useless. You can barely understand them and they you. And I don't have an accent and speak English clearly.

My exam was scheduled for October 12, 2025, at 2:00 p.m. EST, which is how I booked it. However, the exam did not open until 3:00 p.m. The text message reminders I received from PSI the days prior listed my scheduled time as “2:00 p.m. America/Atikokan time,” which is incorrect and confusing. Atikokan time is one hour ahead of EST, and the correct scheduling should have reflected 2:00 p.m. EST, as originally booked.
Prior to my exam (days before), I called and confirmed with a PSI customer service representative that my exam would indeed take place at 2:00 p.m. EST (they reassured me of this), yet it still began an hour late.

Once the exam opened up at 3pm EST, during the exam, I repeatedly received a pop-up message asking if I wanted to leave the PSI page. I informed the proctor the first time this occurred (through the chat box), and they assured me that "the issue had been resolved". However, the pop-up continued to appear throughout the exam, forcing me to manually close or press cancel each time. This was extremely distracting and stressful. When again I would bring this to the proctor's attention, they asked me "what pop up was I seeing exactly?" If he/she was in fact watching me and watching my screen, they should have been able to see exactly what the pop up was. This makes me believe they were not even watching me during my exam; or maybe not the whole time.

Another annoying thing was every time I would cough or clear my throat a little, I would get a pop up on my screen with a noise warning. This should not be happening. A proctor should be releasing a warning only if they see fit, not every time someone has to cough or clear their throat. Absolutely ridiculous.

The most concerning issue occurred at the conclusion of the exam. Upon completing the test and following the proctor’s instructions to end the session, the exam window closed completely. I did not receive an immediate result or post-exam survey. It took approximately 30 minutes of me logging in and logging out before I saw that I had passed. This delay created unnecessary anxiety, especially since immediate results are expected after exam completion. I was also expecting to fill out an immediate survey, which again did not occur.

These technical and scheduling issues are unacceptable, particularly for an exam of this importance and cost. I invested significant time preparing for this exam over the summer and paid out-of-pocket in CAD currency. The experience with PSI was frustrating and detracted from what should have been a smooth and professional testing process.
I would never recommend anyone take a psi online proctored exam. It is not worth the stress and risk of your exam not opening or freezing or something else happening.

there was a video issue before the exam. i called tech support and they were able to fix the problem right way. they were very helpful and experienced. i was able to take my exam right away.