Absolutely amazing service, 3 guys appeared, worked non stop wrapping and packing all day, cheerful, friendly, great bunch, came back the following day in 2 vans, bought 3 extra guys and by 11.30 had... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My move with PSS INTERNATIONAL REMOVALS was very good. The 2 men who came to box all my belongings were fantastic. Friendly, very careful packing fragile items, it was a lovely experience. I would a... See more
Company replied
The service received so far has been excellent. Helen, my move manager, really has been so helpful, and kept me advised of what I needed to have done and ready prior to moving day. On the day, the cre... See more
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Austin young the accounts manager was very quick and responsive to all our queries and made the experience very painless . The two gentle men who did the collection was extremely very efficien... See more
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Company details
About PSS International Removals
Written by the company
Why Customers Choose PSS...
PSS International Removals are one of the UK's leading specialist international removal companies. A family-run business, they have over 40 years' experience helping people and families move from the UK to countries all over the world.
Popular European destinations include Spain, Portugal, Italy and Cyprus. Overseas destinations include Australia, New Zealand, USA, Canada and South Africa.
PSS International Removals’ accreditations include BAR Overseas Group and FIDI FAIM Accreditation. They are also members of the International Association of Movers — and are the only company to win the Euromovers Top Moving Company Award five years in a row.
For more information, visit the PSS website to use the free online cost calculator to get an estimate for your move. You can also call us on freephone 0800 988 3711.
Get a Quote Visit Our Website Contact Us Leave Feedback Here Removals to Australia Removals to Canada Removals to Dubai / UAE Removals to New Zealand Removals to South Africa Removals to USA European RemovalsTry Out Our Free Online Removals Cost Calculator!
Written by the company
- Quick, Easy, and Free Removals Estimate
- With over 40 years of experience, PSS International Removals is the UK’s leading specialist for overseas moves. Our cost calculator is the first step to making your relocation simple, stress-free, and affordable.
Our Adavnce Payment Guarantee
BAR Advance Payment Guarantee Scheme
For your peace of mind, all customer payments with PSS International Removals are protected under the BAR Advance Payment Guarantee Scheme. This means your money is safe even in the unlikely event of company insolvency, giving you complete financial security when booking your international move.
Contact info
Unit 6, Mill Lane Trading Estate, CR9 4PS, Croydon, United Kingdom
- 020 8686 7733
- info@pssremovals.com
- pssremovals.com
Get a Free Online Quote Today!
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Arrived promptly
Arrived promptly, introduced them
selves and paid attention to all my requests. They handled my items with care and packed everything extremely well. They worked constantly and didn’t stop until everything had been packed and loaded. Very efficient and friendly team.
February 18, 2026
Reply from PSS International Removals
Good Morning,
Thank you for your fantastic review!
We are happy to hear your feedback and will be sure to pass this on to our colleagues! its great to know your items were handled with care and packed with care and securely, this is something we take great pride in.
Thank you for choosing us!
Kindest regards
Customer Services
Happy customer
Communication. Received my consignment in good order the delivery guys you use where very efficient very helpful and friendly would definitely use you again and recommend you to my friends
February 17, 2026
Unprompted review
Reply from PSS International Removals
Good Morning Mick,
Thank you so much for your lovely review!
We are pleased to hear that you were happy with communication through out. I will be sure to pass your feedback on to my colleagues. We truly appreciate your recommendation and would be delighted to assist you again in the future.
Kindest regards
Customer Services
Outstanding experience!
Efficient, professional, friendly, excellent customer service, responsive, always reward to help and answer questions, very reasonably priced. Very very happy that we chose them.
February 18, 2026
Reply from PSS International Removals
Good Morning Emily,
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future!
Kindest regards
Customer Services
Disaster service, I wouldn't say 'specialists'
I've had a nightmare experience.
I provided PSS with the weight and dimensions of my 3 parcels for my quote. Once they had picked them up they said I had to pay an additional £173 as the parcels weren't within 'guideline volumetric weight dimensions' ?? What's the point in providing all the necessary measurements, indicating the contents of the parcels themselves to still be held hostage with no explanation as to why there was an increase.....
My boxes arrived all torn and squashed with my 2 bikes all scratched to pieces and screws missing with one having a problem with the wheel. Over the phone the handler was appalled with the delivery service and aplogetic but then followed up with a robotic email that had been run past her hierarchy pointing to t&cs and fine print that I agreed to when paying the deposit.
For now the blame has been deflected to DHL and I've been reminded "there is always a risk when transporting goods internationally".
Well, not so much a premium service in my eyes...
Shame I couldn't add the photos for visibility
February 18, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon,
Thank you for sharing your feedback, and I’m truly sorry to hear about your negative experience with PSS. We always strive to provide a high level of service, and I regret that we have not met your expectations on this occasion.
I understand your frustration regarding the additional charge for volumetric weight, however as noted during the quoting process, we provide an estimate based on the information you supply. Once the items are physically measured and weighed at our depot, we sometimes find discrepancies that require adjustments to the original quote. This is a standard procedure and was outlined in the terms and conditions you agreed to prior to confirming the booking.
Regarding the damage to your parcels, we are equally disappointed that your items were not delivered in the condition we would expect. Please note that the claims process is designed to ensure any damage is investigated thoroughly. The £50 admin fee for claims is mentioned upfront and was highlighted when you submitted your valuation form. We understand it’s frustrating, but this is a necessary step to process and assess claims properly.
I also want to address your comments regarding our communication. While I understand that our response may have seemed formal, please know that we do take such matters seriously and aim to resolve them fairly.
Kindest regards
Customer Services
Reply from PSS International Removals
Good afternoon Cheryl,
It thrilled us to see the five-star review you've given our company. We always work hard to ensure our clients are satisfied with our service!
Kindest regards
Customer Services
I’m very happy that they are very nice…
I’m very happy that they are very nice and helpful!
February 16, 2026
Unprompted review
Reply from PSS International Removals
Good afternoon,
I am very happy that you enjoyed the experience, and we are wishing you all the best in your new location and home!
Kindest regards
Customer Services
Reply from PSS International Removals
Good afternoon Gideon,
Thank you for your kind words! We’re pleased to hear that you had a wonderful experience with us.
Have a lovely day!
Kindest regards
Customer Services
Reply from PSS International Removals
Good Afternoon Kenneth,
Your decision to share a 5-star review with us fills us with immense gratitude. It’s customers like you who make our journey all the more rewarding.
Kindest regards
Customer Services
Moving from UK to Australia when you are 82.
Friendly, helpful service from the whole team.
Helped take a lot of stress out of a pretty major move.
Hopefully the service will be just as good at the other end.
February 13, 2026
Reply from PSS International Removals
Good Afternoon David,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Kindest regards
Customer Services
Great job by PSS
Claudia and her team were great! They’re polite, responsive to all questions in a timely manner and very professional. I will definitely recommend them to friends and family and will use them again for any future services. I’m very satisfied. Many thanks to the team for a job well done!
February 12, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Jacqui,
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment.
Kindest regards
Customer Services
Alison / Cardiff
Excellent service and very helpful
Considering I asked loads of questions
February 11, 2026
Reply from PSS International Removals
Good Morning Alison,
Thank you so much for your 5-star review!
We are really pleased to hear you found the service excellent and helpful. Please don't ever worry about asking questions, that is exactly what we are here for! Making sure you feel confident and informed is important to us.
We truly appreciate your support!
Kindest regards
Customer Services
PSS were prompt and responsive to…
PSS were prompt and responsive to enquiries which helped smooth the process of getting shipping organised at short notice. Good service!
February 11, 2026
Reply from PSS International Removals
Good Morning Janine,
Thank you for your lovely review! We really appreciate you taking the time to share your experience. We are glad our team were able to respond quickly and help organise your shipping at short notice, we know how important that is.
Thank you again for choosing us!
Kindest regards
Customer Services
Good communication and service
February 6, 2026
Reply from PSS International Removals
Good Morning,
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your removal process.
Kindest regards
Customer Services
Reply from PSS International Removals
Good Morning,
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it!
Kindest regards
Customer Services
Terrible claims process
I used this company to ship household items from the UK to Australia. Four boxes were water damaged in transit, a watercolour mount and frame were damaged, and an antique dresser mirror, bowls and glasses were smashed. I made a very modest claim for the damaged items, based on the estimated replacement value and the cost of re-framing the watercolour. Not only did the company charge a £100 'handling fee' (surely the cost of the claims process should be accounted for in the premium charged and, moreover, there was no option to refuse the handling fee, the amount of which was not disclosed until after the quote was agreed to) but they have quibbled over every item - including £5 for an item of glassware! - and have refused to cover the £130 cost of re-framing the watercolour. I'm just thankful that there was not more damage.
February 8, 2026
Unprompted review
Reply from PSS International Removals
Good morning Frances,
Thank you for taking the time to leave us a review.
I am sorry to hear that you are unhappy with the offer made by Removal Claims, who handle claims on behalf of our insurers; I understand that they have already agreed to include the claim for your candle holder, although this was strictly outside of the number of items declared on your form, which is why they had originally declined this, and they are currently waiting to hear back from you on this. The claims administration fee is explained in our shipment protection literature and is also noted on the valuation form just before the signature block. We do offer extensions to our shipment protection product, including Extra Cover which would cover the administration cost, however, unfortunately as you had not opted for this, Removal Claims would be unable to waive the fee. Please do look out for Removal Claims last email and once you have responded they will be able to assist you further with this matter.
If you have any queries in the meantime please do not hesitate to reach out to us.
Kind regards
Customer service
Everything was done very quickly and…
Everything was done very quickly and smoothly.
January 24, 2026
Reply from PSS International Removals
Good morning Svetlana,
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it.
Have a lovely day!
Kindest regards
Customer Services
Great work carried out very efficiently…
Great work carried out very efficiently and quick ! Trusted people and excellent team work , reliable and great job done !
February 6, 2026
Reply from PSS International Removals
Good morning Eva,
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your removal process.
Kindest regards
Customer Services
Helen our move manager was absolutely…
Helen our move manager was absolutely amazing - a real credit to your organisation
February 4, 2026
Reply from PSS International Removals
Good morning,
Thank you for your review and for taking the time to send us your valuable feedback, I will be sure to let my colleagues know you were happy with their service.
Have a lovely day!
Kindest regards
Customer Services
Excellent service
January 21, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Susan,
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your removal process.
Kindest regards
Customer Services
Excellent service from start to finish.
Excellent service from start to finish.
January 21, 2026
Unprompted review
Reply from PSS International Removals
Good afternoon,
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it!
Kindest regards
Customer Services
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