Austin young the accounts manager was very quick and responsive to all our queries and made the experience very painless . The two gentle men who did the collection was extremely very efficien... See more
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Review summary
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Reviews shaping this summary
The packers did a brilliant job - fast, very careful, efficient, clean, tidy, polite, friendly. They were fab! The move manager was less great - she was lovely but often didn't reply to emails, and d... See more
Company replied
The service received so far has been excellent. Helen, my move manager, really has been so helpful, and kept me advised of what I needed to have done and ready prior to moving day. On the day, the cre... See more
Company replied
My move with PSS INTERNATIONAL REMOVALS was very good. The 2 men who came to box all my belongings were fantastic. Friendly, very careful packing fragile items, it was a lovely experience. I would a... See more
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Company details
About PSS International Removals
Written by the company
Why Customers Choose PSS...
PSS International Removals are one of the UK's leading specialist international removal companies. A family-run business, they have over 40 years' experience helping people and families move from the UK to countries all over the world.
Popular European destinations include Spain, Portugal, Italy and Cyprus. Overseas destinations include Australia, New Zealand, USA, Canada and South Africa.
PSS International Removals’ accreditations include BAR Overseas Group and FIDI FAIM Accreditation. They are also members of the International Association of Movers — and are the only company to win the Euromovers Top Moving Company Award five years in a row.
For more information, visit the PSS website to use the free online cost calculator to get an estimate for your move. You can also call us on freephone 0800 988 3711.
Get a Quote Visit Our Website Contact Us Leave Feedback Here Removals to Australia Removals to Canada Removals to Dubai / UAE Removals to New Zealand Removals to South Africa Removals to USA European RemovalsTry Out Our Free Online Removals Cost Calculator!
Written by the company
- Quick, Easy, and Free Removals Estimate
- With over 40 years of experience, PSS International Removals is the UK’s leading specialist for overseas moves. Our cost calculator is the first step to making your relocation simple, stress-free, and affordable.
Our Adavnce Payment Guarantee
BAR Advance Payment Guarantee Scheme
For your peace of mind, all customer payments with PSS International Removals are protected under the BAR Advance Payment Guarantee Scheme. This means your money is safe even in the unlikely event of company insolvency, giving you complete financial security when booking your international move.
Contact info
Unit 6, Mill Lane Trading Estate, CR9 4PS, Croydon, United Kingdom
- 020 8686 7733
- info@pssremovals.com
- pssremovals.com
Get a Free Online Quote Today!
4.5
Excellent
3K reviews
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Replied to 94% of negative reviews
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A happy customer
From the initial phone call, to enquire about quotes and packing and collection etc, to the moment the 2 men (who came to do the work the next day!) packed all the stuff into a van took less than 24 hours and they were ALL honest, kind, speedy and super professional. I couldn't believe how simple and easy it all was for such a good price!
I'd happily recommend PSS International Removals and I will definitely be using their services again :)
February 2, 2026
Reply from PSS International Removals
Good Afternoon Najda,
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you had such a smooth experience with PSS International Removals. Our team works hard to ensure that every step of the process, from your initial enquiry to the final collection, is as easy and stress free as possible, and it's fantastic to know that we delivered on that promise. We truly appreciate your kind words about our team. We’ll be sure to pass your compliments along to the team members involved!
It’s great to know you’re already thinking about using our services again in the future. We’d be more than happy to assist with your next move. Thanks again for choosing PSS International Removals, and for recommending us to others!
Kindest regards
Customer Services
We have just had our belongings…
We have just had our belongings collected by PSS and up until this point our interactions both telephonical and in person have been wonderful, extremely helpful, accomodating and we cannot complain about anything. We have moved internationally 3 times and so far this is the best experience we have ever had.
March 4, 2026
Reply from PSS International Removals
Good Afternoon Leigh,
Thank you so much for taking the time to share your feedback! We’re absolutely delighted to hear that your experience with PSS has been the best, especially after having moved internationally three times. That’s a huge compliment, and we’re thrilled to have met your expectations. We’re also so glad to know that our team was helpful and accommodating every step of the way. We strive to make the moving process as smooth and stress free as possible, so it’s wonderful to hear that we succeeded in doing that for you.
If you need any further assistance or have any questions during the rest of your move, please don’t hesitate to reach out. We’re here to help!
Thank you again for choosing PSS International Removals. We truly appreciate your 5-star review and look forward to serving you again in the future.
Kindest regards
Customer Services
Great service
Great service, shipping process from New Zealand to UK went smoothly, PSS kept in regular contact, double check details and everything went to plan.
March 2, 2026
Unprompted review
Reply from PSS International Removals
Good Morning Michelle,
Thank you for your positive review! We're thrilled to hear that your shipping process from New Zealand to the UK went smoothly and that our team kept you well-informed. We appreciate your trust and are happy everything went according to plan!
Kindest regards
Customer Services
PSS Removals are very communicative
PSS Removals are very communicative; they provide you with all the information you need to ship your life anywhere. They clearly and concisely answer all your questions, giving you confidence in their ability to take care of your household effects.
The packing team was superb, extremely professional, and, again, they were happy to take the time to answer all questions and concerns.
March 2, 2026
Reply from PSS International Removals
Good Morning Anna,
Thank you so much for your thoughtful review! We’re delighted to hear that our communication and packing team exceeded your expectations. Providing clear information and confidence in our service is our top priority. We truly appreciate your feedback and are glad to have been part of your move!
Kindest regards
Customer Services
It’s a really good services provided.
It’s a really good services provided.
From booking, friendly reminder, on schedule and went smoothly.
February 25, 2026
Unprompted review
Reply from PSS International Removals
Good Morning Esther,
Thank you for your great review! We're happy to hear everything went smoothly from start to finish. We appreciate your feedback and look forward to serving you again!
Have a lovely day!
Kindest regards
Customer Services
Charlie was great and very patient
Charlie was great and very patient. He made everything easy and the whole experience went very smoothly.
February 26, 2026
Reply from PSS International Removals
Good Morning Vashti,
Thank you for your wonderful feedback! We're so glad to hear that our colleague provided excellent service and made your experience smooth and easy. We’ll be sure to pass along your kind words.
Have a lovely day
Kindest regards
Customer Services
Efficient all the way through to the…
Efficient all the way through to the end of packing.
February 26, 2026
Reply from PSS International Removals
Good Morning Edward,
Thank you for your kind words! We're thrilled to hear that you had a smooth experience from start to finish. We appreciate your feedback!
Have a lovely day
Kindest Regards
Customer Services
Horrible!
Horrible!! Waste of money. Took 7 weeks for my air shipment and still waiting on the sea shipment 4 months later. Terrible service and lots of hidden costs they don’t disclose!! Use ANY other company
February 26, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Tom,
Thank you for taking the time to leave your feedback. I’m really sorry to hear that you’re dissatisfied with the service.
Upon reviewing your file, I can see that we collected your sea freight on November 28th, and it was marked as ready to ship on December 2nd. It was loaded onto the container on December 12th, but unfortunately, due to circumstances beyond our control, the sailing was delayed until January 6th. The latest estimated arrival is March 19th, which is outside our typical transit guidelines. However, the delay was due to issues with transit scheduling that were managed by the shipping line, and we were unable to influence this.
Regarding your air freight, it was marked as ready for dispatch on December 4th. After performing the required weight and measurement check, we found an increase in the volumetric weight, which resulted in an additional balance. Unfortunately, this led to a delay in dispatching the shipment. I understand that the delay in payment for this additional charge contributed to the timing issues, and I apologize for any confusion caused during this process.
We always strive to be transparent and clear about costs and timelines
Kindest regards
Customer Services
Outstanding service from start to finish!
From the initial quote, to move day to relocation, the team at PSS have been nothing short of wonderful, particularly Helen in the office.
Communication was always fantastic throughout the process, no problem was too big and the moving team went the extra mile to help me on move day.
Highly recommend!
February 20, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Roman,
Thank you so much for your fantastic review! We’re thrilled to hear that your experience with PSS was smooth from start to finish. It’s wonderful to know that the team made a positive impact. Going the extra mile for our clients is something we take pride in, and we’re so glad that was reflected in your move day experience.
Kindest regards
Customer Services
PSS supported me during a very…
PSS supported me during a very challenging period and went over and above what would normally be expected from a shipping company. I cant thank them enough for all of their help; they were just so incredibly professional and efficient in the delivery of their services. I highly recommend them, thank you again!
February 4, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Christine,
Thank you so much for taking the time to leave such a wonderful review! We're truly honored to have been able to support you during a challenging period. Our team strives to go above and beyond, and it's great to hear that our efforts made a positive impact. Your kind words mean the world to us. We truly appreciate your recommendation and are grateful for the opportunity to Assist you. If you ever need assistance in the future, don't hesitate to reach out. Thank you again!
Kindest regards
Customer Services
dont use them they are not honest
i shipped a rather large crystal collection from the uk to cyprus. I took out extra insurance and provided a list of items as well as pictures. I had one of main crystals smashed so it cant be repaired so i made a claim on the extra insurance. They made me an offer which was far below the price of the item saying wear and tear for this reason. Now this crystal is around 100 million years old and had been shipped to the uk when i bought it in perfect condition so what they are telling me is on a 5 week boat trip it lost 75% of its value they should be ashamed to say that to me and i basicaly had to take there take it or leave it offer for the insurance. There was also other items damaged which they had admitted to as well as my crystal and because of there incompetence i had to pay a £100 admin charge to make the claim for it which is crazy. As to your reply just now i was not offered the choice of disputing the amount i was offered and i wasnt offered a way to waiver the admin fee dont fool your customers at the end of the day i provided you with a list and pictures and the values of the collection which you charged me the premium based on that now if your saying they are worth less than what i provided you therefore you have overcharged me with the premium so which is it
July 1, 2025
Unprompted review
Reply from PSS International Removals
Good Afternoon Osar,
Thank you for your feedback. I’m truly sorry to hear about the damage to one of your crystals during transit. I understand how important this piece is to you.
I can appreciate how frustrating it must be that, when the insurers researched the value of your crystal, they could not support the value you were hoping to claim. They did provide evidence of their research to support the offer made, and I understand that this was accepted by you. However, I do appreciate the disappointment caused by the outcome.
I also understand that the insurers offered to reconsider their offer if you could provide them with evidence of a higher value for a crystal similar to yours, but that you were unable to do so. Unfortunately, without this evidence, the final decision was made based on their findings.
Regarding the £100 admin fee, as noted in the shipment protection valuation form you filled out, this is a standard charge for claims handling. However, if you had opted for our Extra Cover, this fee would have been waived in the event of a claim.
Kind regards
Customer Services
Friday 13th? No problem!
Initial communication was very good and the removers and packers arrived on schedule. Packing was done swiftly and efficiently and the guys were friendly and helpful.
February 13, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Mick,
Thank you very much for your thoughtful review and for sharing your experience.
It’s great to know the team worked swiftly and efficiently while remaining friendly and helpful throughout, that’s exactly the standard we aim to deliver.
Thank you again for choosing us!
Kindest regards
Customer Services
Super service
Super service, great team who worked non stop over 2 days to pack the house, so neat and tidy, very impressed with PSS.
February 3, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Claire,
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you were impressed with the service and the team’s dedication over the two days.
Our crew takes great pride in working efficiently, so it’s wonderful to know that stood out to you. We’ll be sure to pass your kind words along to the team, they’ll truly appreciate it.
Thank you again for your trust and support. We’re so glad we could make your move a positive experience!
Kindest regards
Customer Services
moving was fantastic
moving was fantastic. prices were very good too.
February 12, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Kareem,
Thank you so much for your great review! We're thrilled to hear your move was fantastic and that you were happy with our pricing.
Our team works hard to provide a smooth, stress free experience at a fair value, so your feedback truly means a lot to us. If you ever need moving services again, we’d be more than happy to help.
Thanks again for choosing us!
Kindest regards
Customer Services
Reply from PSS International Removals
Good Afternoon Peter,
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience.
Providing professional and efficient service is always our goal, so it means a great deal to know that reflected in your experience. We’re grateful for the opportunity to work with you and look forward to assisting you again in the future.
Kindest regards
Customer Services
Nice people to work with and very…
Nice people to work with and very helpful grant work thank you
February 24, 2026
Reply from PSS International Removals
Good Afternoon Ian,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It was a pleasure working with you, and we're glad we could help make the process smooth and successful for you.
If you ever need assistance again or have any questions in the future, we're always here to help.
Kindest regards
Customer Services
In early October 2025 I phoned to say…
In early October 2025 I phoned to say that PSS can come and pick up the boxes that was ready packed.They told me that they will come and pick it up that Thursday first week in October.They told me that they will be in contact shortly,it is now 21st February 2026 and I have not heard from PSS.They have not phoned nor emailed me to say why the delay.This is so unprofessional and don't care attitude.Mrs.Dalton
October 9, 2025
Unprompted review
Reply from PSS International Removals
Good Afternoon Elizabeth,
Thank you for taking the time to share your feedback. We are sorry to see that you feel disappointed with your experience, and we would like to clarify.
Our records show that on 13 October we received your deposit and sent confirmation advising that full documentation and payment would be required prior to collection being booked. Following this, cartons were delivered to you on 17 October to allow you to complete your packing.
We understand that you later advised of an update on your shipment and additional cartons were requested for a separate consignment. However, we do not have a confirmed collection date on file, nor evidence that the outstanding documentation and balance were received to enable us to schedule collection. As per our standard process, collection cannot be arranged until all required paperwork and payments are in place.
From our records, it appears we were awaiting further confirmation and documentation from you in order to proceed. We certainly would not intentionally delay a shipment, and we regret if there has been any misunderstanding or lack of communication along the way.
We would welcome the opportunity to resolve this for you. Please contact our office directly so we can review what may still be outstanding and assist you in arranging collection as soon as possible.
Kindest regards
Customer Services
PSS removals were involved in the…
PSS removals were involved in the delivery of my shipment of used household goods from India to Solihull in the West Midlands. Their communications and team undertaking the door to door delivery were brilliant.
February 16, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Sanjay,
Thank you very much for taking the time to share your positive feedback. We’re delighted to hear that you were pleased with our service.
International moves involve many moving parts, so it’s always rewarding to know that the process felt smooth and well managed from your perspective. I will be sure to pass your kind comments on to the team involved in your move.
We truly appreciate your recommendation and wish you all the very best in your new home.
Kindest regards
Customer Services
Poor quality service & additional charges at my expense
I contacted PSS for an air freight quote before the Christmas holidays. I was not informed of potential delays because of the holidays. I paid PSS International Removals a significant premium for their air freight service because I was assured delivery would take an estimated 14 days. I paid 1764 GBP promptly on the day the payment was requested.
My belongings were collected on 22 December. Part of the consignment arrived, but one item — a chair — was not forwarded. I was later told it had been rejected because it was not wrapped or boxed correctly.
What makes this particularly unacceptable is that I was charged an additional fee specifically for the handling and packaging of that chair. If PSS are professional removal specialists, and I paid them to package the item properly for international air freight, how was it not prepared to the required standard in the first place?
As a result of this error, the shipment documentation no longer matches the items received. Customs clearance has been delayed, and I have been left without access to my belongings. This has caused real disruption to my work and daily life.
Worse still, because no one is accepting liability for the packaging failure, I am now being told I must pay an additional £935 to have the chair delivered separately. After already paying a premium for air freight and additional handling fees, I am effectively being asked to pay again to correct a mistake that was not mine.
I paid for speed, competence and professionalism. Instead, I have experienced delays, documentation errors, additional unexpected costs, and a service that now resembles sea freight timelines — at air freight prices.
I am still awaiting a meaningful proposal for refund or compensation.
Based on my experience, I would strongly advise others to think very carefully before paying a premium for this service.
February 18, 2026
Unprompted review
Reply from PSS International Removals
Good Morning Nikos,
Thank you for taking the time to share your feedback. We truly understand the frustration and disruption this situation has caused, and we appreciate the opportunity to clarify the steps we’ve taken to resolve this matter.
I want to acknowledge the inconvenience caused by the chair not being shipped with the rest of your belongings. Upon review, we found that the chair was not adequately boxed for air freight, as per DHL's requirements. Although we arranged for export wrapping of your office chair, DHL has the right to refuse items they deem improperly packed, which led to the chair being returned. We were not made aware of this refusal until it was flagged by DHL and then communicated to us.
We do acknowledge that the process has been slower than we would have liked. We have been working to get the chair to you as quickly as possible, but due to the size and volumetric weight, we were unable to offset the charges from the original shipment against the additional delivery. As you’ve now agreed, the chair will be dispatched separately, and we’ve ensured that everything is in place for it to be delivered to you.
We understand that the additional cost is frustrating, especially given that you were initially charged for packaging and air freight. However, the discrepancy in dimensions and weights was something DHL raised when finalising the shipment.
Kindest regards
Customer Services
Customer Services
Arrived promptly
Arrived promptly, introduced them
selves and paid attention to all my requests. They handled my items with care and packed everything extremely well. They worked constantly and didn’t stop until everything had been packed and loaded. Very efficient and friendly team.
February 18, 2026
Reply from PSS International Removals
Good Morning,
Thank you for your fantastic review!
We are happy to hear your feedback and will be sure to pass this on to our colleagues! its great to know your items were handled with care and packed with care and securely, this is something we take great pride in.
Thank you for choosing us!
Kindest regards
Customer Services
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