Ptccollectibles Reviews 

380
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, highlighting their authenticity, careful packaging, and the wide range of items available, from classic to modern sets. Many people also appreciate the amazing value for money and super friendly prices, often finding great deals that enhance their collecting experience. Reviewers consistently note the prompt and professional customer service, making interactions pleasant and helpful, and contributing to a positive overall impression. However, some customers also noted concerns regarding the value of mystery products, feeling that the contents received were sometimes overpriced or did not match expectations. A few other people also felt that the variety of cards in certain bundles was limited, often containing easy-to-find or low-value items.

What people talk about most

Product

Users describe positive interactions with product, highlighting a great stock, high quality, and... See more

Price

Customers consistently note positive experiences with price, with many reviewers finding the prices to be... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the... See more

Value for money

Customers generally report positive experiences with value for money, often finding good deals and fair... See more

Website

Reviewers highlight positive aspects of the website, with many finding it fun, easy, and user-friendly to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing for what you pay for and humble. NOTE: if you dont live in america it takes quite a while for your package to arrive and the shop app is TERRIBLE for tracking info meeding $30+ just to see you... See more

Rated 5 out of 5 stars

Its amazing value for money from classic to modern sets, really good range of produvts whether its sealed product, single or graded cards, prompt replying to any questions/queries regarding your order... See more

Rated 5 out of 5 stars

I appreciated PTC taking there time when putting my order together. Even in the difficult times with the postal service they still make sure there customers are taken care of. When I received my 1000... See more

Rated 5 out of 5 stars

EXCELLENT Customer service. The owner responds quickly and is super friendly. I ordered a 1k box and had questions that I needed answered before hand. They quickly responded and worked with me on my... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

380 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(380)

380 reviews in the last 12 months

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Rated 1 out of 5 stars

Its just bad

They delayed my order three times and kept changing the shipping date. Every time I asked for an update, I had to chase them first because they didn’t communicate properly. When I asked to cancel the order, they kept saying they would ship it “tomorrow,” but nothing was confirmed and I still received no proper tracking or update.

I asked multiple times and kept getting the same reply “we’re going to ship it.” Honestly, I would not recommend buying from them. Also, check their tiktok a lot of the comments look suspicious and maybe their fake accounts.

Reply. If u wanna say delayed, u can just email me but instead you kept on promising me and then vanished on delivery date, no information on the delivery day, no tracking, now ur reply make it look like im the one at fault here

update1. refund and cancellation process is just as bad, do yourself favor guys avoid ordering from this store

July 4, 2026
Unprompted review
Ptccollectibles logo

Reply from Ptccollectibles

So sorry about this, we were experiencing some delays this month. Your box was ready to ship this week, but we got your cancellation request. We will fully refund your order. Sorry about this. This was not our intention. Let us know if there is anything more we can do to rectify the situation.

Rated 5 out of 5 stars

Support Small Business

Though the prices are a little higher than normal, it is a small business, trying to make a living and giving out more money than you take in isn't smart business practices. That being said, the videos posted on social media are always cherry picked to show the best pulls and very misleading. Ive made three orders, and will be posting the second and third order on my social media page. Suggest paying a little extra for shipping to avoid unwanted anxiety.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Bought the modern graded pack and 5 mystery booster packs

Bought the modern graded pack. All Japanese cards. Also bought the 5 mystery booster packs. 2/5 of them were English. Very disappointed. Payed $169 to get maybe $50 of value. Obviously that’s what you get when you buy mystery packs but I’d expect a little more closer to the value I payed.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Scalper prices

Will advertise english cards 100% of the time in their videos but will only send you Japanese. Their prices are outrageous and beyond scalper levels.

May 13, 2026
Unprompted review
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Reply from Ptccollectibles

Thank you for the honest feedback, and I'm sorry for the mismatch — if our videos are showing English cards, that's what you should be getting, no exceptions. I understand the frustration of paying for one thing and receiving another, especially when it comes to language/print run, which does affect both look and value.

Could you send me your order number so I can check exactly what was shipped and get this corrected for you? If you did receive Japanese prints when English was advertised, we'll make it right — whether that's a replacement with the correct cards or a refund for the difference.

On pricing, I hear you, and I want to make sure you're not feeling nickel-and-dimed on top of this mix-up. Let me know your order details and I'll take a proper look.

Rated 1 out of 5 stars

I bought 3x “Pokémon Booster Pack…

I bought 3x “Pokémon Booster Pack BUNDLE (1995–2026)”.

The product page for this specific surprise box shows a great variety of booster packs, ranging from vintage sets to more recent releases. While I completely understand that the contents are random and that no specific packs can be guaranteed, I did expect a bit more variety across my three orders.

Unfortunately, all three bundles contained only relatively easy-to-find booster packs from sets released within the past year (Ninja Spinner, Mega Symphonia, Mega Brave, and Perfect Order). In addition, all of the extra (un)commons and the two rare cards included were Japanese cards with essentially no value.

Considering the cost of around €19 per order, I did not feel that I received good value for money. More importantly, the experience did not feel as special or exciting as you would expect from a surprise concept like this. I could have easily bought the same booster packs for less than €10 per order at a local store.

To be clear, I was not expecting extremely rare vintage packs or guaranteed high-value pulls. However, some more variation between the bundles would have made the experience much more enjoyable and better aligned with the product presentation.

The only positive point is that everything was packaged very well, with the packs properly protected and sleeved.

June 30, 2026
Unprompted review
Ptccollectibles logo

Reply from Ptccollectibles

Thank you for such a detailed and fair write-up — genuinely, this is the kind of feedback that helps us improve. You're right that even with random contents, three separate orders landing on the same recent, easy-to-find sets isn't the variety we advertise, and that's a gap between the product page and the experience you got.

I also want to acknowledge the value point directly: if the extra commons/uncommons and rares skewed toward low-value Japanese cards across all three orders, that's not the "surprise and delight" mix we intend, and I understand why it felt like something you could've matched more cheaply at a local store. I'm going to flag this with our sourcing team so we can look at improving the pack-age distribution and value balance going forward.

I'd like to make this right — would a partial refund or bonus bundle on us work for you? Just let me know your order number and preference, and I'll get it sorted.

Also, really glad to hear the packaging held up — good to know that part's landing well.

If we're able to resolve this to your satisfaction, I'd really appreciate it if you'd consider updating your review to reflect it. Either way, thank you for taking the time to write something this constructive — it's genuinely useful to us.

Rated 5 out of 5 stars

I really enjoyed the order

I really enjoyed the order. I ordered the 80$ full art pack, and I got a bunch of really nice cards. Even though I didn't profit the cards looked really nice and the experience of opening it made up for it! Would definitely order once more

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

They will send you damaged cards

I bought y’all’s master ball surprise and it only came with 2 vintage cards ( supposed to be 3) and one of those vintage is to damaged pealing edges and a big crease in half the card this is very bad business

June 29, 2026
Unprompted review
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Reply from Ptccollectibles

I want to sincerely apologize for the experience he had with the master ball surprise. It’s disappointing to hear that he received only 2 vintage cards instead of the expected 3, and I understand how frustrating it must be to receive a damaged card.

I will be addressing this issue with our team to ensure it doesn't happen again. We are looking into his concerns and would like to make it right.

Thank you for bringing this to my attention.

Rated 1 out of 5 stars

Terrible experience overall

Ordered 3 mystery boxes and got the value of one without the promised free booster box. Received some credit for losses to reorder additional items which I am still chasing on after a month. Will keep monitoring and updating.

Update1: I appreciate the genuine response and will update when I receive my package

Update2: kept chasing on when this will be delivered and kept saying “this week” for the last three weeks! Will update if and when this happens!

June 29, 2026
Unprompted review
Ptccollectibles logo

Reply from Ptccollectibles

I'm really sorry — this has clearly been a frustrating experience, and a month of chasing down store credit is way longer than it should ever take. That's on us, not you.

I've pulled up your order and I'm getting a replacement shipped out this week to make up for the missing booster box and the shortfall in value. I'm also escalating the outstanding credit issue directly so it actually gets resolved instead of leaving you waiting again — you'll hear from me personally once it's sorted, not just a generic update.

I know trust has to be re-earned here, so once the replacement and credit are both squared away, I'd really appreciate it if you'd consider updating your review to reflect that we made it right. No pressure at all if you'd rather wait and see first — just know we're on it.

Thanks for your patience, and I'll follow up as soon as the replacement ships.

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