PTCL Reviews 378

Worst internet and worst customer service

The word internet connection I have ever used in my life. They installed my connection and after two days, I started facing frequent disconnection. And this diconnection was occurring after every 5 minutes. They did not resolve my issue, I submitted 10 complaints and first complaint was just after 2 days of installation. and at the end of the month they send me full bill while the internet was at worse condition.

This was my 3rd connection. I would never ask for 3rd but they claimed that we have new sumbrine cable and we have no internet issue now. That's why I said I should try.

But they keep disappointing. Their support agent don't help at all except just copy pasting their messages.

Don't waste your time by using this Internet. Internet is like a water and they don't know how to improve their services.

very bad experience.

Such a bad and lazy services they provide try to improve quick installions

We got PTCL Flash Fiber installed just a week ago for my office in Gulberg Main Market, Lhr, and it’s already turning into a nightmare. The internet stopped working entirely, and our office operations have been on hold since. Despite multiple complaints and calls to their helpline, there’s been no action taken. No team visit, no follow-up, nothing.

The installation itself was done by an unprofessional and incompetent team. The connection quality is terrible, with signal power around -27dB — far below what’s acceptable for a fiber connection. It’s frustrating to see such poor service, especially when time and work are being lost.

To put things in perspective — I used Transworld in my previous office for over a year and didn’t face a single issue. And even if something minor came up, their team was on-site within 1–2 hours. That’s the level of service one expects and pays for.

I haven’t got a connection from ptcl flashfiber but day before yesterday i paid installation fee through jazzcash to one of representatives MR.waqas(03265824941)
But when technical team made a visit they clearly said that this location has no more capacity for the new connection i beg them to install new connection at any cost but they denied and left..and again i tried to connect with mr waqas to do something but he said we have no other solution but we will return your money after 3 month..its a return policy..no support from 1218 or any other way..unprofessional and irresponsible management..

Worst Internet Service Ever!

If I could give zero stars, I would. PTCL Flash Fiber is the most useless, slow, and unreliable internet I have ever used. For 5 months, I had terrible speeds and constant disconnections, and despite countless complaints, they did NOTHING to fix it.

When I finally decided to cancel this pathetic excuse for a service, they hit me with random, unfair extra charges. And guess what? You can’t cancel online you must physically go to their office, wasting more time and they charge you extra money when you ask why they don't know the reason and they keep saying it is PTCL we just work here, like hell we know it's Pakistan and it's a government company. what to expect.

This is the worst ISP in Karachi unprofessional, greedy, and completely incompetent. Avoid PTCL at all costs unless you enjoy frustration, slow speeds, and hidden fees. Terrible!

I had an incredibly frustrating and exhausting experience with PTCL's retention team during my attempt to close my internet service.

First, they asked me to submit an online application — which I did. Then, they told me to call them, but when I called, they told me to submit the modem. After submitting the modem, they asked me to call again for service closure. This time, they said I needed to clear a bill of RS13,800 at their office. I went to the office and paid the amount, but when I called again, they suddenly claimed I owed Rs5,800 more due to a "delay."

The truth is, the delay wasn’t on my end — the retention team wasn’t even answering calls during their duty hours. I have proof of all these interactions.

It feels like they intentionally misguide customers to create unnecessary delays and pile up extra charges. This is dishonest, unfair, and unacceptable. I urge anyone dealing with this company to be extremely cautious — and I hope they take strict action against such unethical practices.

#CustomerMistreatment #PoorService #UnethicalPractice

PTCL’s internet is slow, unreliable, and overpriced. But canceling it? Even worse.

You have to call customer service, get a random bill amount, take your router to their service center, and beg them to disconnect—otherwise, they keep charging you!

Save yourself the headache and choose a better ISP. 🚨

Extremely pathetic service my internet is out of service from 9 Feb 2025 to till now
I make daily call on helpline WhatsApp emails also visit exchange but nothing

They are not honest at all. Hidden charges for smart tv. Worst customer service staff

My worst experience with PTCL.i have paying them charges without using there internet there workers are very rude with customers its been 2 months ptcl internet is not working and there workers are refusing to help we complained several times at there helpline but no response we have visited there office they said we will fix your problem but still no action have been taken they are providing sh*t customer service

I have been using PTCL for the past two years, and my experience has been nothing short of frustrating. The internet speed is consistently slow, and "limited connection" errors occur frequently, making even basic browsing a challenge.

One of the most concerning issues I faced was overbilling. Despite my package charges being reduced, my bill remained high for several months. It was only after 5-6 months that I discovered the discrepancy. PTCL does not proactively adjust package rates for customers, and when I contacted them to correct it, I was forced to manually request the update—perhaps because making fair adjustments is an inconvenience for them.

Recently, PTCL services became completely unavailable for unknown reasons. Despite repeated complaints, a technician visited after a full week, only to fail to resolve the issue. I was advised to replace my device, which I did, but the problem persisted. The service was finally restored after two weeks, causing significant disruption.

When I requested bill adjustments for the 20 days of service outage, I was sent in circles—calling 1218 repeatedly and visiting the franchise multiple times. Each time, I was asked to "call back later" or "visit another day." In the end, PTCL refused to adjust my bill and charged me the full amount, along with taxes, for a service I did not receive.

PTCL has completely failed to provide reliable internet, fair billing, and responsive customer support. If the company is unable to deliver basic connectivity, it should stop misleading the people of Pakistan. The level of service is third-class, and using PTCL feels like living in the stone age. This is not a service—it’s a blatant exploitation of customers. PTCL must either drastically improve its services or shut down its operations instead of deceiving users with false promises.

A deeply disappointed customer.

PTCL Kamoke (Gujranwala) is the worst internet provider I have ever used. The connection is extremely slow, keeps disconnecting, and is totally unreliable. It’s impossible to work, stream, or even browse properly.

What makes it even worse is their terrible customer service. I have been complaining every single day, but no one bothers to come and fix my issue. They keep making excuses and never take action. It’s clear they don’t care about their customers at all.

If you’re thinking about getting PTCL in Kamoke, DON’T! It’s just a waste of money and time. Look for a better option because PTCL is not worth the frustration.

PTCL Is the worst internet in the world. The funny thing is that they are still using copper cables for the internet connections. I have 10mpbs connection and trust me is so bad that i cant even watch video at 720p without any buffering. i am receving 7mbps out of 10mpbs. Truly the worst internet i have ever used They are offering fiber connections but only to the well developed areas in Pakistan. In my city where i live my place still haven't got PTCL flash fiber i don't to waste any more of my time ranting about how shit there internet is and I will be going to the Storm Fiber soon.

I am highly disappointed with the recent experience I’ve had with PTCL. Despite not using the internet for the last five months and depositing the device at their office, I have received an unjustified bill. My original monthly bill was only around 3,000 PKR, but the new bill amounts to 11,000 PKR, which is completely incorrect.

Nothing has improved from the last time I have reviewed them they only gotten worse

From abhorrent price increases to service outages and degradation coupled with support being non technical and providing nothing but false promises

All in All worst experience ever and I will not recommend anyone to use their service

this should be rewarded for the shittiest slowest network in all of pakistan if not the whole world.

The worst Internet ever it's quicker to send a snail ..customer services are uneducated and illiterate they just pass emails amongst themselves issues are never resolved and they lead you a merry dance when you want to disconnect...for a national provider it's horrendously crap ....waste of money time and it's really annoying ..this is why pakistan is a 3rd world country this is just a way of conning people .all the employees should be fired and sent home and this shambles of a company should be shut down ..khilaas!

Worst internet. Even flash fiber is also worst. I watched 5 minute video on youtube in 40 minutes.
Don't avail ptcl services

there online platform are sooo worse like we need to load there pages 500 plus time but after that it doest load there are worse then i thought im working on it from yesterday still im stuck