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publicrecords.info Reviews 

1,560
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast response times and the incredible helpfulness of the support staff who always resolve customer issues efficiently and professionally. Consumers note that the online chat feature is extremely convenient, very easy to use, and makes managing various requests quite simple. However, some reviewers were not happy with unexpected monthly subscription charges that automatically appeared after using the platform. People also mentioned that dealing with these automatic service fees and trying to resolve billing questions was a frustrating part of the process.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, describing it as fast, efficient, and top-notch.... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and efficient. Reviewers frequently highlight... See more

Response time

Users describe positive interactions with response times, consistently highlighting immediate and efficient... See more

Service

People report high satisfaction with the service, praising the prompt response times and professional... See more

User experience

Reviewers express great satisfaction and appreciation regarding the user experience. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ruth responded to my inquiry within seconds and was extremely helpful! I really appreciate companies such as yours that are honest and attentive! Thank you Ruth! Jacquie Gerblick

Rated 5 out of 5 stars

Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more

Rated 5 out of 5 stars

Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.

Rated 5 out of 5 stars

Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,560)

582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sarah helped me this morning

Sarah helped me this morning. My account got double charged and my account was also supposed to be canceled. Sarah was efficient and very kind. She resolved my issue less than five minutes and it was 6:50ish in the morning.
She is an asset to your team.

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

Charge misunderstanding

There was a misunderstanding with charges and Sarah was awesome in explaining and very quick in accessing records to help with with the problem.

Thank you!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Rapid Response

Stephanie identified my exact issue and resolved my concern in a matter of seconds. Super satisfied with the customer support.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Elderly financial abuse and will be contacting a lawyer

Let me first off by saying my father who is 79 years old signed up for Publicrecords.info for 1 search. This entire website is a scam. My father was then sent months later 20+ letters saying “thank you for your purchase” from fraudulent charges that they decided to charge randomly. Let me explain something very clear, in the state of Texas this is against the law. I will be contacting a lawyer for advice on going against this company for elderly financial abuse as well as possible felony chargers for the amount charged. Stay far away from this site. Shame on this company for elderly financial abuse.

March 3, 2026
Unprompted review
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Reply from publicrecords.info

Hello Kate,
Please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

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