There was an issue with billing but the rep live chat Steven resolved it without hassle at near 1AM CST. They didn't give me the run around, provided clear communication, prompt with their responses a... See more
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Review summary
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Reviews shaping this summary
Reports came fast with additional options. I appreciated the choice to purchase more, allowing me to only get what I need rather than charging me for all of it. Also, I was very impressed with their c... See more
The service was splendid. I got all the information I needed. The only thing I would recommend for future customers is clarity in charges. I was under the impression that this was a one-time charge bu... See more
I didn't know I was getting billed monthly for an inquiry in March for tax purposes -- so I was annoyed to start. I appreciated the quick service of account closure with no questions asked.
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My issues got resolved without issues…
My issues got resolved without issues and was Abel to get what I needed from it
July 21, 2026
Unprompted review
Paul was great!
Paul was very understanding and helped me immediately with my requests
July 21, 2026
Unprompted review
Agent was understanding and quick to…
Agent was understanding and quick to help an error that took place.
July 21, 2026
Unprompted review
Solved my issue in just a few minutes…
Solved my issue in just a few minutes with minimal questions.
July 21, 2026
Unprompted review
Nancy was was quick and effective at…
Nancy was was quick and effective at her duties, greatly appreciate the ease of service.
July 21, 2026
Unprompted review
Helen was amazing
Helen was amazing. She was personal and direct. She located my acvount and cancelled it immediately. Very effecient. Helen is an asset to your company
July 21, 2026
Unprompted review
very fast and nice
July 20, 2026
Unprompted review
Customer service was responsive and…
The customer service representative, Steven, was responsive and handled my issue appropriately!
July 19, 2026
Unprompted review
Great customer service
Great customer service. Easy to use and informative
July 20, 2026
Unprompted review
My account was handled quickly and my…
My account was handled quickly and my issues were addressed to my satisfactory.
July 20, 2026
Unprompted review
inquired on my account, quickly resolved
I didn't know I was getting billed monthly for an inquiry in March for tax purposes -- so I was annoyed to start. I appreciated the quick service of account closure with no questions asked.
July 20, 2026
Unprompted review
The representative took care of closing my account
The representative took care of my problem quickly and efficiently.
July 20, 2026
Unprompted review
Great Service
They were quick with reports on finding the info I needed. The customer care chat was also very user friendly and helpful.
July 20, 2026
Unprompted review
Debra was the best !!!!
Debra was able to assist me and a super fast and efficient matter. I could have not asked for a better customer service experience. She is definitely a huge asset to your company,
July 13, 2026
Unprompted review
Quick and effective
July 20, 2026
Unprompted review
Basically thieves
Basically thieves. Never asked for their service and never authorized the $320 of charges they helped themselves to. $220 refunded electronically after lengthy online chat but the promised $127 balance, promised by check two months ago, has never materialized.
Letter being sent to my state's attorney general. Enough is enough.
May 28, 2026
Unprompted review
Reply from PublicRecords.us
Hello Bette,
After careful review, we can confirm that the refund check was issued and sent out to the address you've specified, which should arrive within the next 2 weeks. If there is anything else we can assist you with regarding your account, please reach out to our team at support@publicrecords.us at your earliest convenience. We are always here to help.
The Support Team
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