i love this serverhosting so much it makes it so easy to use but one problem it has that is the limit is your imagination hehehe :) seriously its limitless that i know of
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Great hardware and customer service. Their 100GB of dedicated SSD per 8GB of RAM is a good deal. Most hosts offer less or 'unmetered' hard drive space that's not necessarily 'unmetered'. I'm excited... See more
Kevin and the team at Pufferfish are honestly some of the most easy to talk to, and helpful people you could ask for. Nice, easy to use panel as well as nice support, should you need it. Server perfor... See more
Modpack installer not working out of the box and the clunky and outdated UI was useless. Help support unhelpful and gave me into trouble for contacting them on December 29th as they were all on holida... See more
Company details
Written by the company
Pufferfish Host provides top-notch hardware, DDoS protection, and support for Minecraft Server hosting. Used by many of the world's largest and most popular Minecraft servers!
Contact info
, , , United States
- support@pufferfish.host
- pufferfish.host
3.9
Great
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I currently have a decent amount of…
I currently have a decent amount of VPSs with Pufferfish Host, and I must say, the performance and reliability is insane. Kevin is great, and responds almost instantly. I would 100% recommend trying out Pufferfish Host!
February 21, 2025
Unprompted review
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Maybe add a quick list on how to add…
Maybe add a quick list on how to add mods to your server and what you would need.
March 5, 2025
Easy set up
Easy set up, transparent about server components, fast boot times. Intuitive console interface
February 19, 2025
did a great job and made things easy
January 31, 2025
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My Experience
Servers are amazing and cheap I have no lag whats so ever with on average 10 people on atm 9 Support team is also very helpful
January 29, 2025
Unprompted review
Reply from Pufferfish Host
Hello,
I’m not aware of any tickets that haven’t been responded to. It’s possible something got lost in the shuffle. Would you mind emailing us at support@pufferfish.host? We try to answer all support requests in at most 24 hours, with a vast majority of those getting responses far faster.
Thank you,
Kevin
I guess I'm just too dumb?...
I feel like you guys are a pretty good host with a whole page dedicated to helping out in certain problems but for some reason it just didn't work for me. I couldn't start the server for some reason even after watching multiple tutorials. I even changed the files and still nothing. But oh well, guess I'm just too dumb for this type of stuff.
January 7, 2025
Reply from Pufferfish Host
Hello,
Thank you for your review. We didn't receive a ticket from you asking for assistance. We're usually pretty quick to respond and are happy to help with almost anything you can't figure out, no matter how dumb the question is.
If you need help, please ask us for help.
Thank you,
Kevin
Amazing Servers, Mid Support
I've used Pufferfish Host for very long time, As I know there is only 1 person who takes over support and 1 staff only which is Kevin who is the CEO of Pufferfish. With him taking all responsibility on support for Pufferfish Host and focusing on life, it's pretty hard to get a response very quickly. The pricing is pretty expensive compare to other hosting providers but with Pufferfish+ Jar it makes it up and their panel as the panel theme is very clean and unique as well as the Jar is very optimized so you can run many plugins and players on such a small server. Personally, I think Kevin has done an very amazing job running the hosting but I only think it's recommended for those who have tons of players daily or just need it for usage.
March 8, 2024
Unprompted review
Reply from Pufferfish Host
Hello,
We certainly do our absolute best when it comes to providing top quality support. Unfortunately sometimes things do fall through the cracks, but we do try to heavily prioritize the biggest issues, and we are extremely quick to respond to any kind of emergency support requirements that any customer of any size may have.
Additionally, I am not the only person at the company, we do have an additional support person available to help out with many of the most common support tasks, as well as some other folks that help out behind the scenes.
Please let us know what we can do for that 5th star!
- Kevin
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Great host and Owner
December 15, 2024
Very Smooth and no problems
November 20, 2024
Top tier, 11/10
Pufferfish provides an absolutely top tier service. Their infrastructure is innovative with incredible custom in house custom DDoS protection, support is quick, and the servers are fast. I've used pufferfish a few years back, and am happy to be a customer again. It's been phenomenal. Unlike a concerningly large amount of providers, pufferfish actually cares about its service quality and I admire them for that.
Truly an 11/10 host.
November 5, 2024
Newcomers
Kind of difficult learning your way around but the help assistant is extremely helpful and fairly straightforward.
November 10, 2024
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Billing cancelation process.
Your billing cancelation process is archaic. An employee attempted to reconcile this by stating "we don't bad actors to get access and easily cancel services that would wipe server date with worlds on it."
But you'll take money in a heart beat, without a second thought, and no similar process to the one mentioned above? What if a bad actor just as easily wanted to set up their own server with someone else's money?
A professional organization would deal with this and create a solution. Although this organization seems to lack the moral compass or innovation required to come up with a better process.
Have a great day.
October 19, 2024
Reply from Pufferfish Host
Hello,
As we have previously stated, we CANNOT delete a server without confirmation that you actually own the server you are requesting that we delete.
You have repeatedly refused to log into your account or provide us with any kind of proof that you actually own the server you are intending to delete. If you were able to provide a copy of an invoice and the last 4 digits of the credit card that you used to purchase the service, we would be able to help you in that case even if you are not able to access your billing account anymore.
But, again, to reiterate, we cannot delete servers at random just because "somebody" made a ticket requesting that we do so. If a malicious actor made a ticket requesting that we immediately shut down a paying customer's services, and we actually followed through with that, that would be a VERY bad thing. We have these policies in place to protect our users.
I'm sorry that you had a bad experience but we have these policies for a reason. Please contact support for help. We are happy to help you. But when you refuse to provide the basic information that we request to verify your identity, there is very little we can do for you.
We have strict fraud checks in place that verify every transaction with 3D Secure. This, along with other fraud prevention measures that we have in place, prevents almost all situations where stolen credit cards may be used to purchase services. I can assure you, it would not be profitable for us to sell to people who are using stolen credit cards or other fraudulent means of payment.
Thank you,
Kevin
Edit: I checked your email provided by Trustpilot. You sent us a valid support request on Saturday 26th October at 15:18 requesting a cancellation, and we responded confirming your cancellation on Sunday 27th October at 06:10. You were only billed once, and your service did not recur a single time.
Provides servers
Provides servers. Makes it nearly impossible to cancel your subscription. Borderline criminal, horrible company.
October 9, 2024
Unprompted review
Reply from Pufferfish Host
Hello,
We requested that you log into the billing panel prior to creating a ticket. As I explained in your support ticket, this is REQUIRED. Imagine if you were a customer who was using our services, and a disgruntled player made a fraudulent request to cancel your server, on your behalf. If we were to follow through on that request, all of your data would be deleted.
We cannot verify that this situation is not happening unless you log in. We provided instructions via livechat and via the support ticket you created. I will reiterate them here. Visit https://billing.pufferfish.host. Then log in. Click on your service, and then in the sidebar on the left click “Cancellation Request”. This will allow you to cancel your server without ever interacting with support. If this is not an option for whatever reason, you can also email our billing department at billing@pufferfish.host using the email address you used to sign up for your service.
We would be happy to help you, but we need to verify your identity. If we cannot verify your identity, then we cannot take any action on your account, ESPECIALLY actions that would result in us permanently destroying your data.
Thank you for your understanding,
Kevin
I've been with pufferfish since pretty…
I've been with pufferfish since pretty much the start and it's been excellent. When I had an issue it was resolved quickly and the support was excellent. I had a lot of help from pufferfish to optimize my server as well (with sparks) once I started experiencing lag issues from bad plugins. Overall, this host has been nothing but excellent and they're the most knowledgeable when it comes to Minecraft. 10/10
October 18, 2024
Unprompted review
Very Helpful
October 14, 2024
Unprompted review
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Requested cancelation
Requested cancelation. Server was not canceled. Emailed back requesting cancelation and i have not received and email to confirm cancellation
October 5, 2024
Reply from Pufferfish Host
Hello,
I'm sorry that you didn't like our service. The service was cancelled, and will not be billed again. (I verified that the service was cancelled, and that you received an email confirmation that the service was cancelled, and then closed the ticket). I apologize for any confusion you may have experienced.
If you have any other questions, please don't hesitate to contact billing support: billing@pufferfish.gg
Kevin
Incredible host, incredible owner, incredible resources
Incredible host, what more could you ask for? Kevin, the owner responds in mere seconds. I had a stupid question that was entirely my issue and Kevin responded in seconds with helpful and correct advice. Other hosts would leave me hanging for literal days. I'm currently using the premium shared host plan which offers DEDICATED resources. On a shared host... What? I've never experienced a host that gives you dedicated resources for an insanely respectable price. With a free dedicated IP and plenty of storage space and also the premium version of Pufferfish (the best server software out there.) I'm pre-generating chunks on a large, custom generation world and my server is still at 20TPS. I couldn't imagine ever using any other host and I've been playing Minecraft and running servers since 2011.
October 11, 2024
Unprompted review
Pufferfish Host always has what I need
Pufferfish Host always has what I need when it comes to server hosting. The setup is quick and reliable and I've always gotten quick assistance when needed via discord.
September 13, 2024
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