Sold an enail which stopped working in less than a year and hasn’t responded to any email sent. Ever, even when asked why they sent to my country and back to china taking another two weeks to deliver.... See more
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THIS IS NOT A US BASED COMPANY, SHIPPING COMES FROM CHINA. When you try to call the “California Office” with their CA phone number listed, it redirects to Hong Kong; credit card was also charged to a... See more
I’ve bought from Puffing Bird a few times before. Checkout was so much more difficult this time. Wouldn’t send to the correct address and take any card online. Had to end up sending elsewhere then it... See more
The most important thing to note is that all orders come from Hong Kong. They use a dodgy looking tracking website and don’t give very ample communication during the order process which was horrendous... See more
2.1
Poor
261 reviews
Hasn’t replied to negative reviews
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Got a tracking number that doesn't work…
Got a tracking number that doesn't work and have yet to receive my items.
March 23, 2023
They’re hotline refuses to help
They’re hotline refuses to actually help with any problems and even tries to avoid conversing with you entirely. Highly recommend going to alternative websites such as smoke-cartel or leafly.
March 23, 2023
Told me latest it would arrive was…
Told me latest it would arrive was today and never showed up needed it for a gift
March 29, 2023
I cannot track my order because the…
I cannot track my order because the tracking number from the website is not working
March 28, 2023
Have not received what I ordered
Have not received what I ordered. I emailed and no answer.
March 24, 2023
Easy to shop and I like your stuff
March 25, 2023
DO NOT SHOP HERE
DO NOT SHOP HERE! My order took almost a month to arrive, it was the wrong color, the electronic part doesn't work properly, and when I tried to contact them to fix the problems, I was ignored and there was absolutely no customer service in sight.
February 25, 2023
It's been over a week and it hasn't…
It's been over a week and it hasn't even left a facility yet.
March 23, 2023
Disgusting service
Disgusting service, ordered waited way past the expected delivery date to contact them to find out where item was, to be told item was out of stock, said to pick a new one I did was told the difference would be refunded once shipped it wasn’t had to contact them again. Once received item it was missing an essential piece again contacted them about refund difference and the missing piece. Got my response about missing piece and told refunded is done and will take 15 days. Did not reply to any of my questions or issues out right ignored actually. So still currently waiting for this to be resolved and I only
Received the item late last week (end of March) order places 2 feb!! Would not recommend at all.
March 30, 2023
Unprompted review
I still have not received my item it’s…
I still have not received my item it’s been a month now . Still wondering where it is!
February 27, 2023
Beware of ordering anything from this…
Beware of ordering anything from this company made an order in January and still no update on order and no sight of it very disappointed 😞 do not recommend by no means.
January 27, 2023
Unprompted review
It takes 7 days for you to remember…
It takes 7 days for you to remember that you don't have what I ordered
March 9, 2023
The packaging was insufficient for…
The packaging was insufficient for fragile items and one of the two items was broken.
March 9, 2023
Zero stars hell even subtract stars…
Zero stars hell even subtract stars from them they gave me the wrong reclaimer and won't even answer back what cowards!
March 3, 2023
Unprompted review
I never got a confirmation email for my…
I never got a confirmation email for my purchase, I can’t see my order on shop, or any other tracking site, nore has anyone gotten back to me to help my find my purchase. 100% will NOT BE PURCHASING FROM YALL AGAIN. HORRIBLE CUSTOMER SERVICE.
February 25, 2023
Props to Puffing Bird
I have ordered numerous pieces and enail kits from puffing bird. I have always enjoyed the high quality of every product, and many other friends /family have bought products from them as well after using my purchased equipment. Everyone I know will continue to use puffing bird.
February 20, 2023
Awesome!!!!!
I’ve bought a couple things from the site and we love the products they are affordable and super durable simply awesome
February 24, 2023
Love it so much love the prices
February 26, 2023
Good quality bundle so far
The vendor didn't send confirmation of delivery at first for the enail, though it was en route. Support was responsive and helpful.
February 23, 2023
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