Sold an enail which stopped working in less than a year and hasn’t responded to any email sent. Ever, even when asked why they sent to my country and back to china taking another two weeks to deliver.... See more
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THIS IS NOT A US BASED COMPANY, SHIPPING COMES FROM CHINA. When you try to call the “California Office” with their CA phone number listed, it redirects to Hong Kong; credit card was also charged to a... See more
I’ve bought from Puffing Bird a few times before. Checkout was so much more difficult this time. Wouldn’t send to the correct address and take any card online. Had to end up sending elsewhere then it... See more
The most important thing to note is that all orders come from Hong Kong. They use a dodgy looking tracking website and don’t give very ample communication during the order process which was horrendous... See more
2.1
Poor
261 reviews
Hasn’t replied to negative reviews
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Made order from NZ
Made order from NZ, 4 weeks and completely wrong cheep item arrived, Got a fast reply and correct item is on its way!
3 weeks later no replys, tracking number sent does not work.
Beware of this company
December 13, 2022
Unprompted review
Thr product arrived on time and they…
Thr product arrived on time and they seem to be well made but they were not different, they were all the same color
December 8, 2022
Easy to use a great information and products
Easy to use website to find what I was looking for and great prices.
November 25, 2022
I have not received my order yet and…
I have not received my order yet and the online tracking information can't even tell me when I will get it
November 25, 2022
This is a trash company
This is a trash company, with absolute trash customer service. They don't give a damn once they get your money. Sent me a broken recycler, after taking a month to be delivered. This joke "Starlit" mf that replies to emails drinks out of the toilet. Horrible, trash ass company. Garbage, novelty pieces at best. Run fast away from Puffing Bird.... They will fck you with absolutely no lube
November 19, 2022
Unprompted review
I never received this
November 15, 2022
It took 2 weeks to come from China and…
It took 2 weeks to come from China and it when it received it it was broken only got one that wasn't broken I won't buy from there ever again
November 4, 2022
They tried to charge me 3$ more for…
They tried to charge me 3$ more for shipping because they couldn't find my address and I haven't received anything yet
October 25, 2022
Great customer service
Puffing Bird is so amazing with me and I recommend without a question to ones that want smoking needings.
October 20, 2022
Unprompted review
What I ordered is not what I got
What I ordered is not what I got. I want what I ordered. So I have no use for the reclaim catcher I got. The beads and the cap will work fine.
November 5, 2022
Bought from a Canadian company and…
Bought from a Canadian company and receiving items shipped outside the country, requiring intervention from Canada border services and customs. Stuck with customs for 3 solid days as a result. Never thought I'd have a package inspected for customs that I bought and paid for in Canada. Support has been unhelpful and does not reply to concerns via email. Would rate lower I'd possible. Avoid at all costs.. quality of materials cannot be confirmed if country of origin is not listed.
November 3, 2022
Unprompted review
This company has terrible customer…
This company has terrible customer service. I ordered AND re-ordered my products over 3 weeks ago and it still hasn't been shipped yet. I paid and am still waiting. I ordered a product 3 weeks in advance hoping to have it for Halloween. Nope, I get horrible response times and poor answers. after 2 weeks finally get a tracking code and It still hasn't left the initial factory.
November 2, 2022
Fast shipping
October 28, 2022
The pipes are AMAZING!
The pipes are AMAZING! I tend to lose lids, so it being attached is a game changer for me. I like the bowl not being metal and I dig the design and feel.
October 10, 2022
Did an order via there nz site for…
Did an order via there nz site for $99.90, after nearly two weeks i asked for an update on my order, the next day I got an email saying my order had been cancelled and my payment voided which was unusual choice of words in my belief so I asked what card had my refund been sent to. And no reply at all or sign of my refund. I've now since sent two more emails with no reply. Guess that's my money gone.
September 28, 2022
Unprompted review
I ordered a banger on September 14th…
I ordered a banger on September 14th it’s currently October 10th I still haven’t received my order I do not recommend shipping is from Hong Kong china not from USA smh
October 10, 2022
Unprompted review
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