Puffy Reviews 2

100% agree with previous review. This is a scam company. After trying the mattress for about one month we have an issue with it being depressed on one side. When contacting support by replying to the order email, they say that the order number is wrong and the email associated with the order is wrong. They will not reimburse or take the mattress back even though they have a 101 day return policy. Moreover, there’s nowhere to leave a review on google. I believe the thousands of good reviews are fabricated. Beware.

Puffy

My experience with Puffy has been beyond disappointing. I have never experienced such poor customer service. I ordered a $3,000 mattress in July, got a shipping confirmation that my mattress was arriving less than 2 weeks later so I got rid of my old one. I never received my mattress (shipping confirmation said it was delivered in Colorado, while I live in LA) and I had to sleep on a couch for a week.

The customer service was unresponsive by phone, email, and chat. I tried every means possible; I tweeted them, instagrammed them, and even messaged their CEO and head of customer service on Linkedin. I finally got a response that my mattress was never shipped and would be sent soon. A few days later (after waiting 3 weeks+), a person from customer service emails me that I am lucky to be getting my specific mattress because they are sold out and I got the last one.

I finally receive the mattress in a beat up, torn box. Once I open the box, the mattress is wrapped in plastic but I notice stains on it. After a day, I look at the mattress and notice that the shape is uneven. The mattress also has a horrible chemical smell; I waited a week to sleep on it and it still stinks. It rose much more in the middle than on sides. I email their customer service and am told I will hear back within 2/3 days. Weeks go by and I don’t hear back after multiple follow ups so I disputed the charge with my credit card company. I truly believe that this is a scamming company. They have THOUSANDS of good reviews that pushed me to purchase, but I cant believe any of them are real. When I left a bad review on their website, it was instantly deleted. Then I posted the same review but gave them 5 stars and my review stayed until they saw what I wrote and took it down.

Now its been 4 months and they have ignored my credit card companies attempts to mediate and are completely unresponsive. STAY AWAY FROM PUFFY! You will regret a purchase from them!