Pulseroll Reviews 

1,197
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Purchased the Pulseroll in 2022. We used it occasionally and it was really good. We used it maybe once a week at a push for the first year. After that we only used it if we had some aches,... See more

Rated 3 out of 5 stars

low build quality, they start off almost silent and get progressively louder and louder after relatively light usage. ends up being far too loud to use while watching tv. They replace them on warranty... See more

Rated 4 out of 5 stars

My experience with the company has been great, no problems at all. My one niggle (and it's product related - vibrating foam roller) is that there should be an option to shut off without having to cycl... See more

Company replied

Rated 5 out of 5 stars

I had three different massage guns, and this was the Best One. Do not like touch buttons, you can occasionally activate them. Another problem for all of the models is the lack of oiling between the... See more

Company replied

Company details

  1. Fitness Equipment Wholesaler

Information provided by various external sources

Pulseroll, UKs first Powerful Vibrating Foam Roller & Massager. Great for Pain Relief, Flexibility, Training & Injury Recovery. For Athletes & Beginners


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(1,197)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bang on time

Bang on time, lovely packaging and some charge so able to start straight away!

February 15, 2024
Pulseroll logo

Reply from Pulseroll

Hi Andy, Thank you for leaving us a 5-star review. Team Pulseroll are happy to hear that you received your product quickly!

Advertisement
Rated 1 out of 5 stars

Unit wont charge…

I fed back to you that the unit wont charge - it took ages for a reply, I had a message to say a new charger was being sent, weeks later nothing has arrived

February 15, 2024
Pulseroll logo

Reply from Pulseroll

Hi Stephen, Thank you for taking the time to leave us a review. At Pulseroll customer care is of our utmost priority. If you could please email customerservice@pulseroll.com with your order details we would like to look into this for you and get this resolved as soon as possible.

Rated 3 out of 5 stars

Communication poor

Pulse roll went into liquidation on 4.5.23. Any orders placed is with a different company.
I only found this out after placing an order which still hadn’t arrived after 7 days. I then followed up with calls and emails, which went unanswered.
After doing some digging, I emailed the liquidators..they responded quickly and it wasn’t long after that I had an email from pulseroll. They had been moving premises and therefore the order was late, but they had already sent an email explaining this..I checked both inbox and junk..there hadn’t been an email.
My order eventually arrived 2 weeks after placing it.

February 5, 2024
Rated 5 out of 5 stars

Great service and prompt delivery

Great service and prompt delivery! This is an amazing product and good value for money.

February 5, 2024
Pulseroll logo

Reply from Pulseroll

Hi Darrin, Thank you for leaving us a 5-star review. Team Pulseroll are happy to hear that you received your product quickly!

Rated 5 out of 5 stars

What a helpful and effective company.

What a helpful and effective company.
I have been using a pulseroll peanut for a couple years and sadly it stopped working.
I emailed Mark and he swung into action to help me get a new one.
He created miracles for me as they were out of stock.

The whole experience was delightful.

Mark created what could have been a customer complaint, into a customer delight.

Thank you.

February 2, 2024
Unprompted review
Pulseroll logo

Reply from Pulseroll

Hi Fiona, Thank you for taking the time to leave us such a kind review. We are so happy to hear that our team provided you with excellent customer service!
I will pass your comments on to Mark.

Advertisement
Rated 5 out of 5 stars

The pulseroll products are first class…

The pulseroll products are first class and make a real difference with your recovery after exercise.

January 29, 2024
Pulseroll logo

Reply from Pulseroll

Hi Andrew, Thank you for taking the time to leave us a 5 star review. We at Team Pulseroll are delighted to hear that the product is easing your pain.

Rated 1 out of 5 stars

Absolutely terrible customer service

Absolutely terrible customer service! It’s practically nonexistent! I tried to call several times (always reaching the answering machine); left numerous messages (no responses ever); sent multiple emails (nothing). The product i bought (vibration ball) last July is supposed to have one year warranty and now I have been left with silence and no assistance whatsoever. Think carefully before purchasing any of their products.

January 29, 2024
Unprompted review
Pulseroll logo

Reply from Pulseroll

Hi Zoran, We apologise for any inconvenience caused by this. We would like to get this resolved for you as soon as possible. Please email customerservice@pulseroll.com and our customer care team will look into this for you.

Rated 1 out of 5 stars

Very poor customer service

I ordered a pro vibrating foam roller on the boxing day sale which was faulty when I received it. After sending pretty clear proof of the fault, they were still hesitant with the return. I received a replacement foam roller and this one also had the same fault. I also had to send this one back. In the end, I spent so much time and effort emailing, calling and returning the foam rollers and I still did not end up with the initial product I wanted. What's worse, they did not offer me the ability to buy it again in the future for the same boxing day sale price I paid for it. I went through all this effort and time wasting for nothing and got no compensation for it when I'm completely not at fault.

January 18, 2024
Pulseroll logo

Reply from Pulseroll

Hi Davvid, Thank you for taking the time to leave us a review. At Pulseroll customer care is of our utmost priority. If you could please email customerservice@pulseroll.com with your order details we would like to look into this for you and get this resolved as soon as possible.

Rated 5 out of 5 stars

Always use the pulse role as it does a…

Always use the pulse role as it does a lot what the ordinary foam roller does not. I had to buy one because my original broke. Do you prefer the original much more substantial than the latest apart from, I think the vibrations seem to be more intense

January 5, 2024
Pulseroll logo

Reply from Pulseroll

Hi Alice, Thank you for taking the time to leave us a review. We are so happy to hear that you are loving your Pulseroll foam roller!

Advertisement
Rated 5 out of 5 stars

Superb over all

Superb over all. Love it, fast delivery, thank you

January 4, 2024
Pulseroll logo

Reply from Pulseroll

Hi Benjamin, Thank you for leaving us a 5-star review. Team Pulseroll are happy to hear that you received your product quickly!

Rated 5 out of 5 stars

Great customer service

Great customer service. Really impressed with the latest massager.

January 4, 2024
Pulseroll logo

Reply from Pulseroll

Hi Mark, Thank you for taking the time to leave us a review. We are so happy to hear that our team provided you with excellent customer service!

Advertisement
Rated 5 out of 5 stars

Thank you Pulseroll

Thank you Pulseroll. We had a faulty Mini Massage gun return replaced next day once we provided video evidence of the problem. Great service guys

December 21, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Simple checkout

Simple checkout easy delivery and great product

December 27, 2023
Pulseroll logo

Reply from Pulseroll

Hi John, Thank you for taking the time to leave us a review. We are so happy to hear that you are happy with your Pulseroll product!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look