Pulsio Reviews 

5,406
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and effectiveness of the products, finding them beneficial for various conditions and recovery. Many people highlight the robust build and thoughtful design, making the devices easy to use and highly functional. Consumers also consistently report fast and efficient delivery services, with orders arriving promptly and as described. However, some customers also noted specific product issues, such as the Thermasleep not consistently cooling or certain devices being difficult to operate in awkward spots. A few other people also felt that customer service was slow to respond or lacked meaningful after-sales support, with some experiencing delays or issues with faulty items upon arrival.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the high quality, effectiveness, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products are of very high standards,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and reliability. Many... See more

User experience

Customers generally report positive experiences with the user experience, highlighting ease of use and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thermasleep definatly helps … helped to lower my RHR, by keeping my temperature more controlled . Also helps for controlling any night time sweats, as I can only lay on my back all night. It could ho... See more

Rated 4 out of 5 stars

Having used similar Tens recovery systems, Whilst the Pulsio is powerful I find that operating it in areas such as the back & shoulders are difficult as one need to be able to touch the buttons and... See more

Rated 4 out of 5 stars

The knee support is comfortable and does not slip down or bunch up like so many others. It's a superb"soft support" but I would not term it a "brace" as such because it still allows a lot of lateral m... See more

Rated 5 out of 5 stars

Quick easy to use interface on the internet for ordering paying and delivering. I bought the pulsio tens machine just for added treatment to a very long chronic medical condition. I was surprised how... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(5,406)

1,398 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m a daily user of massage guns and…

I’m a daily user of massage guns and for the past 5 years have gone through 6 random £25 Chinese guns from Amazon and thought enough was enough, I should invest in a decent gun.

Wow! I will never go back! The power, the battery and the no stalling is unbelievable. My partner has an Amazon gun and refuses to use it anymore because it feels like it’s not even vibrating compared to Pulsio.

Unbelievable product and well worth the investment.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

I was told I would get a free gun with…

I was told I would get a free gun with the boots but never got it and then I emailed them to say I never got it. I got back a cheeky email saying why did I wait a week to say to them and my reply was I was thinking it was still coming and I was letting them know I did not get it.

May 21, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Kris,

We are really sorry that you feel wronged by our email. Your order was delivered on the 21st of May, and we received your enquiry on the 28th. It is our standard procedure to ask customers why they were not able to respond sooner so we can assist them the best way possible.

I have sent you a form that you need to fill out as proof that the Pulsio AIR was missing on the box, as this will help us with our claim with DPD. I have also alerted our warehouse team to send a replacement unit while we investigate to avoid further delays on your end.

We appreciate your patience with this, do not hesitate to email us again should you have any other concerns.

All the best
Anna@Pulsio

Rated 5 out of 5 stars

im not an athletic of any shape or form

im not an athletic of any shape or form
im a 65 yr old very active woman who suffers chronic pain im my feet and legs and since using the Pulsio air iv had a certain amount of pain free time ,the more I use it I know it will only get better
I love it .

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was super fast great product

Delivery was super fast, I bought them for my son he has used the boots after training and did find that his quads were quite painful afterwards but then the next day the knots had gone and muscles back to normal which is great

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Pulsio is a brand I trust and certainly…

Pulsio is a brand I trust and certainly recommend. I have a few of their products and all have proven to be exactly what I need to assist in both recovery and injury. They all do exactly what I need and the variety that I have gives me full support to do my sport when I can

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased the Therma sleep

Purchased the Therma sleep. Bombarded with marketing on socials stating “never wake up hot again” or “the perfect sleep temperature”

What none of this states is that the room itself has to be cooler than the Desired temp of the mattress cover, so without air conditioning the thermasleep is useless and does t let you sleep at the advertised 12 degrees unless you make the room 12 degrees

Contacted customer service only to be told that the room needs to be cooler, try opening a window or using a fan, both of which do not help as the outside temp is above 24 degrees

So literally the only way to get this product to be cool is to buy an air conditioner at £500-£1000!!

Haven’t heard back from them about compensation

Very poor and quite frankly untrue marketing

May 26, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Oliver,

We're sorry to hear that the ThermaSleep has not met your expectations.

We would, however, like to clarify how the ThermaSleep cooling system operates, as there appears to be some misunderstanding. The ThermaSleep pod can cool the circulating water to the temperature set on the control unit. It does not require the room temperature to match the temperature selected on the control unit.

However, once that water circulates through the mattress topper, its effective temperature is influenced by both the ambient room temperature and the body heat of the person lying on the bed.

As a result, while the water inside the system may reach the selected setting, the cooling effect experienced on the mattress surface will naturally be affected by environmental conditions. In warmer rooms, the system will typically maintain a sleep surface temperature of around 9°C below the ambient room temperature, which can still provide a significant cooling effect compared to sleeping without active temperature regulation. For example, in a 24°C room, the cooling performance would typically reach around 15°C.

This is not unique to ThermaSleep and is a characteristic of all water-based sleep cooling systems, as they are subject to the principles of heat transfer.

We appreciate that this may not have matched your expectations, and we're sorry if there was any confusion regarding the product's operation. Feedback like this helps us to continuously improve our products. If you are still within our 30-day money-back guarantee, you are welcome to return your set for a refund.

Do not hesitate to reach out if you need further assistance.

All the best,
Anna @Pulsio

Rated 5 out of 5 stars

Top quality product from a top quality companyy

Ordered the Pulsio Pro Compression from the website. Simple process. Very quick tracked delivery within a 2hr window so I didn't have to wait in all day.
Product is top quality and the price is actually reasonable compared to similar in class alternatives which are almost double the price. Highly recommend. I cycle and play football so this saves on having to pay silly money for sports massages.

May 31, 2026
Unprompted review
Rated 4 out of 5 stars

Compression Boots

Quality of the compression boots and how they were packaged is excellent. Ordered on a Friday afternoon before a bank holiday weekend and product arrived 4 days later (following Tuesday) within the specified hour time slot they had allocated me. Webpage does confirm that it is not next day delivery on weekends. Although the product is fantastic. Think the compression boots are a little over priced hence the 4 stars. I assumed it would come with a free gift but it didn’t.

May 26, 2026
Unprompted review
Rated 4 out of 5 stars

Bought Pulsio Elite and Air bundle for…

Bought Pulsio Elite and Air bundle for around £170. I also bought (subsequently) the heated head and pulsio carry case.

These are all good bits of kit. They have sufficient power. Great attachments and make a difference to recovery and treatment.

My comparison is the Theragun v6. A family member has one, and has used it on me.

Yes, it is more powerfull...has more levels did feel a little bit deeper when targetting an issue, and it is a little bit quieter/smoother than the Elite (but not the Air in my view).

But is the Theragun worth the extra £120+?

Not in my opinion. The difference is marginal.

The speed of delivery was good. The choice of, and inclusion as default, of a large range of attachments for both massagers were all noteworthy and above that of the higher price competitor.

I am an expericed runner, mountaineer and road cyclist. I recived no benefit for my views or review. It is just my honest opinion. Its not as powerfull or smooth/quiet as more expensive competitors which were admittedly very good, but it certainly ticks the main boxes and as such im very happy with my purchase.

Hope it helps others. I rate these two products highly.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Compression boots

I've had my compression boots now for a couple of weeks , and they were definitely worth the money as after a long day on my feet and after having bilateral quad ruptures these are a source of relief . I had been thinking about getting these for a couple of weeks but glad I now have them .

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Pulsio

I purchased my pulsio for neck, shoulder and back pain.
I use it every day for around forty five minutes. I use a combination of the message and continued pulses. Within around ten days I noticed improvement in the stiffness of my muscles and I have less headaches. It's great because it's compact and I only charge it every five days or so. I need help to stick on the reusable pads as I can't reach the right place in the middle of my upper back. The pads lasted me five weeks before they lost connection to my skin, so great value for money. I love that there are no wires and I can iron, watch TV etc while wearing the machine . The company always replies quickly to questions about any of their products. So far so good. I've just ordered two more packs of reusable pads.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

MUST HAVE FITNESS AND WELLNESS TOOL!

For any athlete/ person who takes health and wellness seriously, this is a MUST HAVE TOOL!

I use the Pulsio Air Pro dailt before and after physical acitivity (Weight training and Padel) and since I’ve been using it performance and recovery has been brilliant.

I was concerened my device had a minor issue that I didnt want to affect it’s performance. I reached out to the customer service team via email. Regardless of this being a gift they were more than happy to help. The customer service was a breath of fresh air. You rarely find companies taking ownership and responsibility with their products and this is where theyve absolutely thrived.

I felt valued even though I wasn’t a paying customer myself and they offered a solution incredible swiftly.

Special shoutout to Rea at Customer Support who was helpful, informative and resolved my issue through email correspondence over a couple of days and even kept me informed of the shipment when it had be sent back, without any need to do so. Above and beyond.

Customer service goes further than the product itself. Well done Pulsio!

With that being said I recommend their products to everyone. Can’t wait to try their other products.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery still not received 3 days…

Delivery still not received 3 days after a 'next day tracked order' perfectly missing the hot weather.

In reply to the reply - no, one unit is faulty

May 29, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Lewis,

We are really sorry to hear this. Upon checking on this, DPD had a major slowdown in the processing of shipments during the long weekend, which caused a 1-2 day delivery delay.

I can see that you already have your order, and we do hope you are loving your new ThermaSleep!

All the best,
Anna @ Pulsio

Rated 3 out of 5 stars

FINE FOR CHICKEN LEG PORTIONS!

Overall, I’m happy with the product, but there’s a clear issue with the way it’s advertised. The promo material shows it being worn on both the arm and the thigh, but it doesn’t actually fit around my thighs, and there are no extension straps included. I’m not interested in the leg version, as it’s too cumbersome for my needs.
It would be helpful if the product came with optional extension straps for people with bigger thighs, rather than only fitting very slim legs.
Other than that, the product performs well.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Ordered the pulsio boots . I suffer with fibromyalgia and they help circulation in my legs and help to calm my nervous system. Very happy with them

May 29, 2026
Unprompted review

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