Pulsio Reviews 

5,406
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and effectiveness of the products, finding them beneficial for various conditions and recovery. Many people highlight the robust build and thoughtful design, making the devices easy to use and highly functional. Consumers also consistently report fast and efficient delivery services, with orders arriving promptly and as described. However, some customers also noted specific product issues, such as the Thermasleep not consistently cooling or certain devices being difficult to operate in awkward spots. A few other people also felt that customer service was slow to respond or lacked meaningful after-sales support, with some experiencing delays or issues with faulty items upon arrival.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the high quality, effectiveness, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products are of very high standards,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and reliability. Many... See more

User experience

Customers generally report positive experiences with the user experience, highlighting ease of use and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thermasleep definatly helps … helped to lower my RHR, by keeping my temperature more controlled . Also helps for controlling any night time sweats, as I can only lay on my back all night. It could ho... See more

Rated 4 out of 5 stars

Having used similar Tens recovery systems, Whilst the Pulsio is powerful I find that operating it in areas such as the back & shoulders are difficult as one need to be able to touch the buttons and... See more

Rated 4 out of 5 stars

The knee support is comfortable and does not slip down or bunch up like so many others. It's a superb"soft support" but I would not term it a "brace" as such because it still allows a lot of lateral m... See more

Rated 5 out of 5 stars

Quick easy to use interface on the internet for ordering paying and delivering. I bought the pulsio tens machine just for added treatment to a very long chronic medical condition. I was surprised how... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(5,406)

1,401 reviews in the last 12 months

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Rated 5 out of 5 stars

I do highly recommend the Pulsio

I do highly recommend the Pulsio equipment. I have the compression boots and the compression sleeve. Boots are amazing and I use them regularly and the benefits are big. Only just started using the sleeve but I’m sure I will benefit from use. I have ongoing health issues and safe regular use has really improved my mobility, reduced pain and swelling

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable product

Unbelievable product! The thermasleep has changed the game completely! Haven’t slept this well in years! Easy to set up, even easier to operate, consistent temp throughout the night, no more sweating buckets in Satans arm pit during the freak British heatwaves

June 4, 2026
Unprompted review
Rated 2 out of 5 stars

Works untill the zips gets stuck

Works untill the zips gets stuck

June 3, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Joshua,

So sorry to hear this happened! I can see that you have emailed us about this, and I have personally responded. We need your order details so we can assist you with your warranty claim.

Rest assured that we are here to get your issue resolved.

All the best
Anna@Pulsio

Rated 1 out of 5 stars

Product: Thermasleep mattress cover

This is product is made in China by Guangdong Fuxin Technology Co, if you search for the model number “CD-Z4B” on Alibaba you can find the exact product except the price can be as little as £165 per unit which is the case in this instance, as Pulsio has customised this product. So building in the delivery costs and potential maximum tariff of 45% (which is a guess) they are easily making over 100% margin on this product. This is merely for being a distributor of Chinese goods.

While the product itself is a reasonable product in terms of utility - I was shocked to note that after ordering it and having revisited the website, that the price increased 10% or £50 for the unit I ordered, this was one of the hottest weeks of the year and it felt like blatant price gouging at a time of higher demand and even a period of high inflation.
I also noted on Pulsio’s website they claim they are Proud to be British and they do not charge extortionate prices.
After seeing this it caused me to investigate the product further and find out what I mentioned above.

Update post reply from Pulsio: Whilst I appreciate that I might have forgotten other related costs - I should point out that one can see on Companies house that Pulsio made £1 million in profit for the year ended 31 March 2025. So I hardly believe any of these are that significant that would require such an increase in price.

May 30, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Paul,

Thank you for sharing your feedback.

We appreciate that many consumers today research products extensively before making a purchase. However, we would like to clarify a few points.

Like many brands across a wide range of industries, we work with manufacturing partners to develop products to our specifications. Comparing a product listing found on a wholesale marketplace with a finished retail product does not provide a complete picture of the costs involved in bringing that product to market. These costs include product development, customisation, quality control, compliance testing, warehousing, customer support, warranty coverage, shipping, payment processing, VAT, and ongoing after-sales service.

We also respectfully disagree with the suggestion of price gouging. Our pricing is reviewed periodically based on a variety of factors, including operating costs, promotions, inventory levels, and market conditions. We also offer a 1-year warranty and a 30-day money-back guarantee. Temporary price changes are a normal part of retail and are not linked to extreme weather or intended to take advantage of customers.

As for being "Proud to be British," this refers to our UK-based company, customer support, operations, and commitment to serving our customers. It does not imply that every component or product we sell is manufactured in the UK.

We're happy to hear that you found the product itself useful, and we thank you for taking the time to share your perspective.

Do not hesitate to reach out if you need further assistance.

All the best
Anna@Pulsio

Rated 1 out of 5 stars

My delivery was never attempted

My delivery was never attempted. They don’t give you a refund or reply to any emails after.

May 29, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Cain,

We are really sorry for what happened in your order. We originally shipped your order; however, DPD damaged it while in transit. Unfortunately, we are unable to create a replacement anymore as the King Size ThermaSleep is all sold out.

We immediately emailed you and processed the refund yesterday. Our sincerest apologies again for the trouble, and ask for your kind understanding that this is outside our control.

Please do not hesitate to reach out if you need further assistance on this.

All the best
Anna@Pulsio

Rated 5 out of 5 stars

Fantastic little massager

Fantastic little massager, great company which makes quality products. It is the first time I have purchased from this company and I was not disappointed in any way!!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 2 crybals but only one was…

I ordered 2 crybals but only one was sent before opening the package I could feel there was only one so I recorded myself opening it and emailed it to pulsing. I got a quick response and my second one of my order arrived a few days later. Good ps…

May 20, 2026
Unprompted review

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