Extremely Slow Responses and Disappointing Customer Support
I've been considering Punchout Catalogs for a while now, but my experience communicating with their team has been very disappointing. One of my biggest concerns is their extremely slow response time. It can take weeks just to get a reply to a simple inquiry. What's even more frustrating is that when someone finally responds, they misunderstand my questions or provide information that doesn't actually address what I'm asking which leads to back-and-forth and even more delays.
I understand that companies can get busy, but taking weeks to respond to potential customers is unacceptable, especially for a company offering technical integration services.
If this is the level of communication I can expect before becoming a paying customer, it makes me seriously question how responsive their support would be when dealing with urgent technical issues or integration problems.