Pure Clear Filters Ltd Reviews 

55
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

This is a scam company, never sent the products, never responded to calls or emails, and are now being investigated by my credit card fraud team - DO NOT BUY FROM HERE!!

Company replied

Rated 5 out of 5 stars

I have recently used the Pure Clear Active filtered water bottle on 6 weeks travel through Egypt, Bahrain, India & Sri Lanka, without an issue. I used internal and external tap water, which it filter... See more

Company replied

Rated 1 out of 5 stars

I repeatedly contacted to try and correct the wrong postcode I had put on my address n error. 2 days later and not a word. If that is customer service standard I wont be back to buy anything else Im a... See more

Rated 5 out of 5 stars

This is our second purchase of the Life Filter Pro. It's a fantastic product, works brilliantly in the River Avon. Highly recommend if looking for a filter that looks great and can take out all the na... See more

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

A range of outdoor, sports, camping and everyday use water bottles with filtration straws. Pure Clear Filters removes the bacteria and viruses from outdoor water and also removes chlorine from tap water as well as many other pathogens, and heavy metals.


Contact info

3.1

Average

TrustScore 3 out of 5

55 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(55)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible product

Incredible product, after I purchased one I went and got one for the whole family. I’ve never done any review before but this product really warranted one

July 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Great bottles

Love these bottles. I Got 2 for the kids at school after reading what's in tap water and then ended up getting myself one too! Wouldn't be without them now. Really easy to change the filer.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Life Filter Pro, best purchase ever…

This is our second purchase of the Life Filter Pro. It's a fantastic product, works brilliantly in the River Avon. Highly recommend if looking for a filter that looks great and can take out all the nasties in the water. Doesn't leak in bag after using and no more carrying around heavy water bottles.

July 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Super quick delivery and super light…

Super quick delivery and super light little set up.

I’ve now ditched my sawyer filter and will rely on this one for my hill treks! Cracking service from a British company!

June 27, 2025
Unprompted review
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Reply from Pure Clear Filters Ltd

Thank you for the feedback its great to know we are your filter of choice

Rated 5 out of 5 stars

Great filter ,I’ve used in fields where…

Great filter ,I’ve used in fields where there are sheep and drank from the water in a very slow running stream ,worked a treat .very helpful company

June 27, 2025
Unprompted review
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Reply from Pure Clear Filters Ltd

Thank you for the feedback, its very much appreciated

Rated 5 out of 5 stars

Customer support helped with a replacement part

I have used the squeeze filter over the past year across multiple countries inside and outside Europe. It performed as expected.

I recently contacted customer support to get a replacement part, which they do not sell. (white rubber part on the cap).
They were quick to respond by phone and told me to recap the request by email.
They provided a new cap free of charge and included it in my order for a new filter cartridge.

Good product and good customer support.

June 9, 2025
Unprompted review
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Reply from Pure Clear Filters Ltd

We are always here to help our customers, if we dont get back to you straight away, we will get back to you as soon as we can. Glad we could assist you.

Rated 5 out of 5 stars

Love it it has a steady flow some times…

Love it it has a steady flow some times seems a bit slow but thinking about it if you drink just to cwench your thirst then just drink all in one go it's better to space out then have nothing till you find more warter so the slowness can help you warter manage

May 30, 2025
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Rated 2 out of 5 stars

Pure Clear Pure Explore filter 500 ml

Whilst I can't fault the speed of delivery, the product itself - the Pure Clear Pure Explore filter 500ml - is VERY disappointing. I bought this to replace a previous water filter I'd lost, although I still have a Sawyer Mini as a backup. I wanted this product due to the affordability and the kinds of nasties it filters out, but I expected a MUCH better flow rate. After following the instructions to "activate" the filter, I tested out on two days in the mountains of North Wales. The Sawyer Mini is faster, which is saying something. I've no idea if this is true of all of these filters or if I've got a defective one, but I do regret buying.

April 10, 2025
Unprompted review
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Reply from Pure Clear Filters Ltd

Thats a real shame to hear this, can we ask which product you purchased as we dont usually have issues with flow rates?

Rated 5 out of 5 stars

Pure Clear Active filtered water bottle

I have recently used the Pure Clear Active filtered water bottle on 6 weeks travel through Egypt, Bahrain, India & Sri Lanka, without an issue.
I used internal and external tap water, which it filtered with ease, and I didn't buy a single bottle of water, which probably saved me a bit of money too.

March 26, 2025
Unprompted review
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Reply from Pure Clear Filters Ltd

The product is design to go where every you do and perform to the highest standards, its great to hear that not only did it keep you safe, but it saved you money on bottled water.

Rated 5 out of 5 stars

Life Filter Pro

Re Life Filter Pro: After some incredibly impressive results with peaty moorland water, we even found it improved the tap water taste from home! We have decided that this is the system we will be sticking to from now on. Traditional filters might work well for the basic removal of bacteria, but they lack the capability to remove other nasties that Pure Clear’s excellent electro-adsorptive technology brings. The UK currently has a poor record for water quality. A recent and unfortunate communication issue meant I accidentally invested in a couple of cartridges that were wrong for my Life Filter Pro. I contacted PC and they handled the issue impeccably – they even updated their website to clarify. This is a company that has an excellent product and clearly cares about both product and reputation. No other filter has ever worked as well as this for my wife and I. Recommended.

March 8, 2025
Unprompted review
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Reply from Pure Clear Filters Ltd

Paul thank you for such a glowing review, we are delighted to have customers like you and your wife, we hope to keep cleaning your water for many years to come.

Rated 5 out of 5 stars

Great customer service

Great customer service. Fast postage. One item was mixed up, I sent an email next day's post missing item arrived. The set up looks great - can't wait to be using it as it will save me from carrying 3-4 days water in Mongolia!

February 12, 2025
Unprompted review
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Reply from Pure Clear Filters Ltd

Thank you for your review, as always we are at the hands of Royal Mail in respects to delivery. 9/10 they get it right but sometimes they are a little slow. We are happy to hear on this occasion they got it bang on.

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Rated 1 out of 5 stars

Waste of money

Bottle was faulty, almost impossible to suck any liquid through straw. Customer service is shocking and don’t reply. Waster of money.

January 1, 2025
Unprompted review
Rated 3 out of 5 stars

Pure

Query dealt with adequately

February 10, 2025
Unprompted review
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Reply from Pure Clear Filters Ltd

Hi Gillian - You placed your order 26th January and we dispatched it on the 27th January. You rang us on the 6th of February to complain (quite rightly) that the product had not arrived and the very next day - 7th we dispatched a new product for you and emailed you to confirm this. Unfortunately we are in the hands of our delivery partner Royal Mail and whilst they do a good job most of the time there are odd occasions where we are let down by them. However rather than wait for Royal Mail to return the product (as they have lost it in their system and it will be returned to us at some point) we have immediately responded at our own cost and replaced it. At the time of writing this your product is at MEDWAY and is arriving at your local delivery office today. Probably to arrive tomorrow. We simply cannot react any quicker or more professionally than we have. We feel to give a business 1 star for this scenario that is no fault of our own is a little unfair especially as the reviews are so important to our business. We would ask that once you have read this and received your item you would consider your review rating please. Once again we do apologise but it really was not our fault in any way.
kind regards
Pure Clear Filters.

Rated 5 out of 5 stars

Made travel to india easy.

Took a life straw on a 6 week backpacking trip around India and cannot fault it. Safe drinking water from the moment we landed without having to buy hundreds of plastic bottles of water. The life straw was convinent, easy to use and safe. We didn't have any illness/sickness the whole six weeks. Would definitely recommend, and we are taking the life straw to india again this year. Great costumer service, there was an error in my recent order and they were quick to rectify this for me. Great quality products and value for money compared to other more well known overpriced brands on the market. The fact that pure clear filters filter bacteria and viruses makes this a more useful product when traveling overseas. Would highly recommend a d will be ordering again.

February 9, 2025
Unprompted review
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Reply from Pure Clear Filters Ltd

Many thanks for such a wonderful review. Using our products when traveling around the world to protect you from the pitfalls of invisible water toxins is exactly what Pure Clear Filters is designed to do. We are really pleased we were able to keep you safe during your trip to India.

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Rated 5 out of 5 stars

Amazing service from this company.

Amazing service from this company.

I have had their water bottles for over 2 years which I use all the time and wouldn’t be without due to their excellent filter system.
I needed new filters at short notice as going abroad for 2 months but didn’t expect before Xmas

Arrived within 2 days despite ordering 2 days before Xmas . Very pleased !

December 22, 2024
Unprompted review
Rated 1 out of 5 stars

And how do i prove this is a genuine…

And how do i prove this is a genuine review? I am going to email you with all the details. Thanks
Ref.

December 1, 2024
Unprompted review
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Reply from Pure Clear Filters Ltd

We still have not received your email to prove this is a genuine review.

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