PureFilters Reviews 

1,277
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, offering a wide variety of items, including hard-to-find filters, at competitive and fair prices. People frequently highlight the quick and efficient delivery service, with many orders arriving promptly or even earlier than expected. The ordering process is consistently described as easy and seamless, with good communication regarding order status and helpful product information. However, some customers also noted issues with order fulfillment and delivery times. A few people mentioned waiting weeks for items to ship or arrive, with some experiencing significant delays for certain parts of their order.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and... See more

Delivery service

Customers consistently report satisfaction with the delivery service, frequently highlighting the speed and... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease and speed of... See more

Price

Users describe positive interactions with price, frequently highlighting excellent and competitive pricing.... See more

User experience

Reviewers highlight positive aspects of user experience, noting that it is easy to find what they need,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more

Rated 5 out of 5 stars

I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more

Rated 5 out of 5 stars

A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more

Rated 5 out of 5 stars

PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more

Company replied


Company details

  1. Air Filter Supplier
  2. Furnace Parts Supplier
  3. Water Filter Supplier

Information provided by various external sources

PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(1,277)

61 reviews in the last 12 months

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Rated 2 out of 5 stars

We are still waiting for a second…

We are still waiting for a second filter that we ordered and paid for quite a while ago. That is after you delivered the wrong filters. And we are still waiting for the return label to return those. To top it off, I am a French-speaking customer incapable to be served in my own official language of the country. Aren’t you a Canadian company ?

June 3, 2024
Rated 5 out of 5 stars

On time delivery

May 4, 2024
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Reply from PureFilters

Danny— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Everything came as ordered and with…

Everything came as ordered and with speed. The only thing lacking was no phone call from delivery service and package left on step. I live in small town so porch pirates not a big problem yet.

May 4, 2024
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Reply from PureFilters

H.S. — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Best solution

Best price, fast delivery, consistent inventory. Great people to deal with

May 5, 2024
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Reply from PureFilters

Aaron — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

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Rated 5 out of 5 stars

will purchase from them again

prompt service, great product and affordable

May 4, 2024
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Reply from PureFilters

James— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 4 out of 5 stars

Furnace Filters

I have been ordering filters from PureFilters for a few years now. We utilize Merv 11 filters and with all the construction dust around, we change them every few months. It is easy to order them on-line with PureFilters. They are usually here a few days later on our doorstep. We receive various confirming e-mails throughout the process.

April 14, 2024
Rated 5 out of 5 stars

Happy with the experience.

Excellent product with an efficient shipping process.

April 4, 2024
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Reply from PureFilters

Darcy — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Good Product & Price

Product was delivered very promptly and in good condition…..we were happy with price & service

April 9, 2024
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Reply from PureFilters

Barb — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

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Rated 5 out of 5 stars

Great Product!

Easy to use website.
Fast delivery.
Quality product.

March 12, 2024
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Reply from PureFilters

Sue— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Very fast delivery of the product…

Very fast delivery of the product ordered.

March 12, 2024
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Reply from PureFilters

CSD — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

The proper size filters were delivered…

The proper size filters were delivered promptly and in good condition. Our filters are of an unusual size, so it is great to have a dependable source for them.

March 12, 2024
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Reply from PureFilters

Douglas — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Would order again

Easy to order. Staff helped pick the right size for my ventillation system. Will absolutely order again.

March 13, 2024
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Reply from PureFilters

Key— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

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Rated 5 out of 5 stars

Fast delivery

Have what I want and speedy delivery

March 12, 2024
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Reply from PureFilters

Jerry — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Great furnace filters and super fast…

Great furnace filters and super fast delievery! A+++

March 12, 2024
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Reply from PureFilters

Peter — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

I have been getting my 13 grade filters…

I have been getting my 13 grade filters for a few years and love the quality.
This time there was a shipping delay unrelated to them, and they followed up and I got them 2 days later. Thank you Donna

February 13, 2024
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Reply from PureFilters

John — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

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Rated 5 out of 5 stars

Good timely serve

Good timely serve. Easy to use website

February 6, 2024
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Reply from PureFilters

Robert — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Order received quickly

Received order quickly. Filters matched what was ordered.

February 15, 2024
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Reply from PureFilters

Martin — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Quality product that is reasonably…

Quality product that is reasonably priced. Very fast delivery and packaging was quality. Will definitely use PureFilters again and recommend to family and friends.

February 11, 2024
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Reply from PureFilters

Charles — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

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