Pure Sports Medicine Reviews 

436
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible service - can never get a hold of the Canary Wharf receptionist to make an appointment or ask a question. They are not welcoming in the clinic. None of the exercises my therapist has given me... See more

Rated 5 out of 5 stars

I went to Pure Sports medicine to see Aisling- women’s health. The experience has been empowering and the results made a big difference within a couple of weeks. Aisling gave me very manageable exerci... See more

Company replied

Rated 5 out of 5 stars

5 Star Experience working with Jack Bain! His professionalism, expertise, and follow through always left me impressed. I worked with Jack for over a year while he helped me first recover from a trauma... See more

Company replied

Rated 1 out of 5 stars

I’d just had a procedure on my back and booked physio to keep recovery on track. The clinic cancelled multiple sessions on the day—I didn’t complain and asked for another therapist: “fully booke... See more

Company replied

Company details

  1. Physical Therapy Clinic

Information provided by various external sources

We are an expert team of sports medicine and musculoskeletal specialists, dedicated to ensuring our patients receive the very best treatment and enable them to lead the active lives they deserve.


Contact info

3.3

Average

TrustScore 3.5 out of 5

436 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(436)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a wonderful experience with Jack…

I had a wonderful experience with Jack for 6 months of my physiotherapy post ACL reconstruction surgery, thank you! Very pleasant gym with a lot of equipment, lovely staff, very friendly and professional!

September 21, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Aleksandra, thank you so much for taking the time to leave a 5-star review for Jack at our Moorgate clinic! We're grateful to have been able to support you over the last 6 months through your post- ACL surgery rehab, and that you had such a positive experience in our clinic.

Advertisement
Rated 5 out of 5 stars

Erin @ Finsbury Square

I have had various physio with Erin @ Finsbury Square for some years. She has been brilliant. Her medical knowledge, advice, consideration are all top notch. I have had complex issues with my lower back, a knee replacement issues with the other knee, and both hips. Nothing was too complex for Erin and she was always able to break it down into short term and long term goals. She took measurements at different stages and reminded me of the progress I was making when I was getting discouraged. Her notes were meticulous and her memory excellent. Over an extended period (5.5 years) she reminded me of previous issues that we were able to overcome. I only moved on as I retired and no longer in London and she has been invaluable as I transitioned to other providers.

June 15, 2022
Unprompted review
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi John, thank you for your wonderful comments about Erin at our Moorgate clinic. We are so pleased that you have had such a positive experience and felt so well cared for throughout your back, knee and hip rehab programmes. Knowing that you felt everything was well explained, and no problem was too complex to overcome, is truly music to our ears. We hope you see the benefits of the treatments with Erin continue in to the journey with your new practitioners.

Rated 5 out of 5 stars

I recently sought help from Pure Sports…

I recently sought help from Pure Sports Medicine for help in relieving lower back discomfort and strengthening my core after 2 pregnancies and hernia repair surgery. Alice was very calm and kind and very knowledgeable. I started to feel better after the first session and have continued to feel improvement after each further session.

September 14, 2022
Unprompted review
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Kate, thank you for taking the time to leave a wonderful review for Alice at our Raynes Park clinic. We're grateful to have been able to support you through your back and post-surgical rehabilitation via physiotherapy and strength work. Knowing that you felt better after just one session is truly music to our ears. We hope you continue to see the benefits of your treatment for a long time to come.

Rated 5 out of 5 stars

Fantastic treatment from Alice

After visiting another physiotherapy clinic without success re a debilitating chronic muscular pain issue I had been dealing with for over a year, I began seeing Alice at the Raynes Park branch a few months ago.

From my first appointment, Alice quickly got to the root of my pain - which turned out to be more complex than previously diagnosed - and created a targeted stretching and exercise plan which was complemented with weekly sessions at the clinic. She also taught me a series of breathing techniques to help cope with the regular pain flare ups I had been experiencing, which, combined with Alice’s positive and reassuring outlook throughout my treatment, have been hugely helpful to me both physically and mentally.

In a short time, I have already seen a significant reduction in pain levels and I’m now getting back to doing activities I have not been able to do for over a year. I wish I had found Alice sooner!

September 8, 2022
Unprompted review
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi there, thank you so much for taking the time to leave such a wonderful review for Alice at our Raynes Park clinic. We could not be more pleased that you chose us, and that you have seen such an incredible response to the treatment plan Alice created for you. We understand that pain, especially chronic pain, can be completely life changing and affect every part of your life - so to hear that you are able to return to the activities you love, is truly music to our ears. We hope you only continue to see the benefits of your treatment!

Rated 5 out of 5 stars

thank you Scott

I was ready to go into a shoulder surgery after trying physiotherapy elsewhere.
I decided to give Physiotherapy one last shot, and came across Scott @ Pure Sports Medicine..
He instilled confidence that I can get back to sports and worked through with me.
9 months later I’m playing tennis and back to normal fitness routines.
Thanks Scott & Pure Sports Med.

September 7, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi there, thank you so much for taking the time to leave such a glowing review for us, and specifically Scott at our Raynes Park clinic. We're very grateful to have been able to support you through your shoulder rehab - especially knowing that you felt it was potentially the last shot to correct this long standing issue, without surgical intervention. We hope you continue to enjoy tennis and exercise, pain free, for a long time to come!

Advertisement
Rated 5 out of 5 stars

Pure Sports Medicine

I found Doctor Michael Barton informed and very professional committed to the wellbeing of myself as an.individual with a tailored approach to my specific needs Doctor Barton used shock wave treatment to treat the pain in my hip which had failed to respond to other treatment with significant reduction in the previously experienced pain which had kept me awake at night The treatment by Dr Barton was supported by Jes Patel a physiotherapist at the clinic who used a range of exercise machines employed to treat my specific needs Jes was a constant source of encouragement The result was I looked forward to my weekly sessions with my ever reducing pain in my hip

August 19, 2022
Unprompted review
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Tony, thank you for taking the time to leave such a wonderful review for Mike and Jess at our Kensington clinic. We're so pleased to have been able to help you with your hip pain, and to hear that you look forward to you sessions is even better! We hope you continue to see the benefits of your treatment. Thanks again.

Rated 5 out of 5 stars

Great service

Great service. Very attentive and helpful physiotherapist. Great communication and everything went smoothly.

August 16, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Fei, thank you so much for taking the time to leave a 5-star review for us. We're so pleased to have been able to support you through your rehab, and that you found the process clear and smooth.

Rated 5 out of 5 stars

My experience was first class

My experience was first class. After 2 years of issues I was given a specific diagnosis (after many conflicting opinions), and then told my options in an understanding and empathetic way.

James is a very good practitioner and he sees things in a pragmatic and optimistic fashion which gives his patients confidence.

August 8, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Ed, thank you for taking the time to leave such a wonderful review for James at our Bank clinic. We are so pleased to have been able to support you and offer a clear and conclusive diagnosis to help ensure you are on the right recovery path for you. Knowing that you felt optimistic and confident after seeing James really is music to our ears. Thanks again.

Rated 2 out of 5 stars

Questioning physio knowledge around back pain…

Physio advice didn't help my back pain at all after 5 weeks. After 2 appointments I wasn't given any exercises to help my neck pain which was one of the things I had mentioned. Frankly the explanation given around my pain didn't make any sense and goes against what I've had explained to me from multiple professionals in the areas well as from my research. I have had neck, upper and lower back pain. Essentially being told the pain just comes from my bones getting stiff and then muscles get stiff around it because of that with no further explanation which doesn't really make any sense or give me any explanation. It seemed to be implied that the issue occured due to lack of movement of the spine but at the time it got worse I was doing a lot of walking and yoga so I know it wasn't due to that. Also being told it has nothing to do with postural issues which I'm pretty sure is related to the problem. Also for £88 for half an hour it at the very high end of pricing I was expecting a lot more knowledge.

EDIT: Even though I was unhappy with the treatment, the company investigated & gave a partial refund which I think was fair. Changed from 1 star to 2 because of this.

July 31, 2022
Unprompted review
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Christopher,

Thank you for your review. We hugely appreciate you taking the time to provide your valuable feedback, although we are enormously disappointed to hear that we have fallen short on this occasion.

We take great pride in delivering the highest of standards and strive to help our patients achieve the outcomes they desire and deserve. So, to hear that we have failed to meet your expectations is something we will not take lightly; we will ensure that your feedback is investigated and learned from.

In the meantime, please do let us know if you would like to discuss the matter further. We would only be too willing to listen and help where we can.

Thank you.

Pure Sports Medicine

Advertisement
Rated 5 out of 5 stars

Fantastic Medical Care

I have suffered from left hip/groin/SIJ pain without a confirmed diagnosis or successful management, including previous surgery for over 5 years.

As a radiology doctor I was scrupulous in my search for the ideal team to deal with my chronic, debilitating condition.

Despite living in New Zealand, after researching and finding Dr James Noake I decided t fly over for treatment.

He was incredibly thorough in his examination, exuded expert knowledge and injected me with professional precision.

I have had excellent outcomes and highly recommend Dr James Noake and the team at Pure Sports.

Dr Alex Durran
Consultant Interventional Radiologist
Dunedin, New Zealand

July 5, 2022
Unprompted review
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Alex, thank you so much for your glowing review for Dr Noake at our Bank Clinic! We are pleased to have been able to support you after a few years of pain, and understandable frustration, struggling to get the right diagnosis. We are also glad that you felt confident enough, after researching James' expertise, to fly over to the UK to see us. We hope that you continue to see the benefits of your treatment for a long time to come, but of course, if you ever need us again, we'll be here to help.

Rated 5 out of 5 stars

Excellent customer service by Harry…

Excellent customer service by Harry Ward!!!

July 5, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Caroline, thank you so much for leaving a 5-star review for Harry on our Bookings team! We're so pleased that you had a positive experience and felt he offered a high level of customer service.

Rated 5 out of 5 stars

I am a conductor and after having my…

I am a conductor and after having my ultra sound James confirmed my diagnosis. I then had an injection which offered immediate relief.
The whole process was supportive and efficient.
Extremely happy with the result

June 26, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Clement, thank you for taking the time to leave a review for Dr Noake at our Bank Clinic. We're pleased to have been able to support you and that you felt the experience was such a positive one. Thank you again.

Rated 5 out of 5 stars

Great physio!

I went to Puresports medicine with lower back issues and was given Jordan as my physio. Jordan was very helpful looking at all aspects of the injury and looked after the physical and mental side of it.
He took his time with me and gave me stretches as well as strengthening exercises to help. 8 weeks later and all is fixed and I now have incorporated these into my routine.
10/10 would recommend Jordan to anyone!

June 16, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi James, thank you for your glowing review for Jordan at our Canary Wharf clinic! We're glad you felt so well supported both physically and mentally - after all, that is such a big part of the recovery process. To hear you're feeling so much better is music to our ears and we hope you continue to see the benefits of your treatment for a long time to come.

Advertisement
Rated 2 out of 5 stars

Very expensive; make sure you understand their charges before you book an appointment.

Just returned from my appointment at their Kensington clinic. Lovely doctor, but I was totally naive concerning their charges which are indeed spelt out in their extensive t&cs.
The doctor used on site ultrasound to aid my diagnosis for which I was charged £300 on top of the £295 consultancy charge. So actually the cost of a consultation in this instance is £595.
Great if you can afford it or have private insurance but adding in the cost of a £105 boot, my consultation has cost over £700.
So just be fully aware that relieving the pain in your ankle will also cause a large pain in your wallet.

June 6, 2022
Unprompted review
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Jenny,

Thank you for your feedback, we greatly appreciate you taking the time to let us know about your experience, albeit hugely disappointed at the same time.

We understand that you have already discussed the issue with Lucy, our practice manager at Kensington, but wanted to assure you that your feedback has been heard and shared across the team to ensure we learn from it and take action to ensure your experience is not repeated.

Thank you once again.

Pure Sports Medicine

Rated 5 out of 5 stars

PSM Chancery Lane Physiotherapy

I can highly recommend Claire Park at Pure Sports Medicine at Chancery Lane. She helped me recover quickly from injury but what stood out was that she listened, remembered what I said, and actually cared.

June 2, 2022
Unprompted review
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Thank you so much for your wonderful review for Claire at our Chancery Lane clinic. We're pleased that you felt so well supported and informed during your time with us. We hope you continue to feel the benefits of your treatment for a long time to come.

Rated 5 out of 5 stars

Couldn’t recommend PSM Moorgate enough

Couldn’t recommend PSM Moorgate enough! I’ve been working with Matt Virden for nearly a year on two different injuries, and he has been absolutely fantastic. Matt is incredibly knowledgable, friendly and supportive - I have seen massive improvements in my injury and I’m recovering much more quickly than I thought I would. Dr JK has also been brilliant, he diagnosed my injury quickly and provided thorough treatment and support. Everyone who works here has always been incredibly friendly and the facilities are world-class.

May 18, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Stephanie, thank you so much for leaving such a wonderful review for our Team in Moorgate! We're pleased to have been able to support you both with a diagnosis and subsequent rehab treatment. It's great that you're feeling better - and sooner than you expected! We hope you continue to see and feel the benefits of your treatment.

Rated 5 out of 5 stars

Professional and effective

Professional and effective. Staff are all friendly, approachable and most importantly knowledgeable. Highly recommend.

May 12, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Sarah, thank you for leaving a 5 star review for us! We're so pleased that your experience was such a positive one, and we appreciate your recommendation.

Advertisement
Rated 5 out of 5 stars

From Sling to Stage

I was in London for a show for a limited period of time, and needed to get a recently repaired shoulder back into performance shape. Working twice a week with Charlie and Josh, and having soft tissue therapy once a week with Alex absolutely got me to a place where I no longer thought about my limitations and was able to work freely and without any pain. Very grateful for all the help and expertise I received to get to that place!

May 11, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Clare, thank you for leaving such a wonderful review for Charlie, Josh and Alex at our Bank clinic! We're so pleased to have been able to support you with your shoulder rehab whilst you were in London, and we hope you continue to enjoy your work pain-free!

Rated 5 out of 5 stars

Matthew Virden at Pure Medicine is just brilliant.

I received a glowing referral to Matthew Virden from my Rheumatologist; I completely understand why! Matthew’s knowledge is phenomenal. His ability to explain (what must be very complicated) studies, medical information (I have Ankylosing Spondylitis + a plethora of tendonitis complications) and how these correlate to physio exercises + recovery timelines, is unparalleled. I had given-up on complete rehabilitation; Matthew has restored my hope.

May 11, 2022
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Charlie, thank you for your glowing review of Matt at our Moorgate clinic. We are so pleased that you have felt in good hands and so well supported during your treatment. To hear that your hope has been restored is an incredible compliment and absolute music to our ears. Thank you again, and we hope we can continue to support you going forward.

Rated 5 out of 5 stars

Went to Pure Sports Moorgate for rehab…

Went to Pure Sports Moorgate for rehab from ACL surgery. Chris was amazing throughout and did a great job getting me back to sport!

May 6, 2022
Unprompted review
Pure Sports Medicine logo

Reply from Pure Sports Medicine

Hi Chris, thank you for taking the time to leave a review for Chris at our Moorgate clinic. We're so pleased that you had such a positive experience and are able to enjoy your sport of choice again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look