While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Broken and Unresponsive The unit broke in less than 6 months. It started making a very loud noise on and off for a while and then it became constant. I tried to contact them and they do not respo... See more

Rated 1 out of 5 stars

Complete and outer waste of my hard earned money. The Purifair does absolutely nothing to clean air or otherwise. The units are simply a placebo. We actually tested the units with ozone meters etc.... See more

Rated 5 out of 5 stars

I viewed these air purifiers for several days before finally buying the 7 pack. So glad I did. The quality, compact size, quietness, cost & portability make this a great little unit. Personally I’ve... See more

Company replied

Rated 1 out of 5 stars

It’s very presumptuous to request a review prior to the item arriving…. Post Script … well worth the wait ! Usually I read reviews and think to myself - is this real or a load of carefully constructed... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

PURIFAIR is a portable air purifier that eliminates bad pollutants anywhere you go.


Contact info

2.2

Poor

TrustScore 2 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased 5 for a Christmas gift

I purchased 5 for a Christmas gift. They are a hit!!. I had an issue with one making a funny noise. I shared my concern and Emily from customer service got in touch. Within that week I had an email back saying they were sending a replacement. Within days of that I had a new one! Exceptional customer service and absolutely no trouble fixing my problem. I will be letting everyone that I know who is shopping for purifiers that yours is an excellent choice.
Thanks so much for taking care of your customers.

January 4, 2023
Unprompted review
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you so much for such an amazing feedback, you made our day !

We always try to improve our service and your feedback means a lot.

Kind Regards,
The PURIFAIR team

Advertisement
Rated 5 out of 5 stars

Overall this company is doing…

Overall this company is doing everything right. I would recommend this product ,

January 7, 2023
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you so much for your feedback, we are happy to hear that !

Kind Regards,
The PURIFAIR team

Rated 4 out of 5 stars

Quiet and compact

On the downside, I thought these were actually portable as I have portable air purifiers which are rechargeable via USB and can be used anywhere as they don't need to be plugged in. I was drawn to this air purifier due to the tiny size which is good and it is amazingly quiet which is great and no filter which is a bonus as well, even though I am not happy with having to use it plugged in all the time as this limits where I can use it, I actually gave one away to my daughter and she loves it.

January 2, 2023
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you for your feedback !

We always try to improve our product and service and your feedback means a lot to us.

Kind Regards,
The PURIFAIR team

Rated 1 out of 5 stars

I did request permission to return…

I did request permission to return these goods for a refund. I did not get
a reply. They don't appear to make a difference, in my opinion.
Regards
Lorna Hoad

December 8, 2022
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you for letting us know.

Please be advised that our representative has reached you directly and we kindly ask you to check your inbox and get back to us at your earliest convenience, so we can resolve this for you.

Kind Regards,
The PURIFAIR team

Advertisement
Rated 5 out of 5 stars

Great service

Great service. Product came well packed and in good time. Would recommend this company and their product.

January 3, 2023
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you so much for your feedback, we greatly appreciate that !

Kind Regards,
The PURIFAIR team

Rated 5 out of 5 stars

ordered three...one stopped working

ordered three...one stopped working, so I got in touch with customer support. They replied quickly, so I should have my replacement shortly. All handled quickly, nicely. The other two are working great and making a huge difference! So glad I found them!

January 3, 2023
Unprompted review
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you so much for your kind feedback, you made our day !

Kind Regards,
The PURIFAIR team

Rated 5 out of 5 stars

I love it

I love it, want to order some more for other rooms and in the car

January 5, 2023
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you for your feedback, we appreciate that !

Kind Regards,
The PURIFAIR team

Rated 2 out of 5 stars

these are cute

these are cute, alot smaller than expected and need to be plugged in all the time so without a power source all the time the are not completely portable you would need to carry a portable battery also which defeats the purpose so a bit disappointed,

January 4, 2023
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you for your feedback, we always try to improve our product and service.

Our representative has contacted you directly and we look forward hearing from you !

Kind Regards,
The PURIFAIR team

Advertisement
Rated 5 out of 5 stars

Used an ioniser many years ago and it…

Used an ioniser many years ago and it worked well, so when I saw your advertisement I thought I would give it a go.
I can honestly say I love it, I am sleeping soundly now and I don’t wake up with itchy eyes.
I purchased 5 but wasn’t working properly after one use, I contacted customer service and they were brilliant. Their reply to me was prompt and within 2 days I had a replacement and apology. Couldn’t ask for more. I highly recommend this product.

December 15, 2022
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you so much for such an amazing feedback, we are always happy to help you !

Kind Regards,
The PURIFAIR team

Rated 4 out of 5 stars

Received goods

Received air purifiers today in a timely way and cannot wait to use them

January 3, 2023
PURIFAIR logo

Reply from PURIFAIR

Hello Sharon,

Thank you for your feedback! We'd love to hear from you soon!

Advertisement
Rated 1 out of 5 stars

I have contacted you twice.

I have contacted you twice.

My pink puriair is fine but the black one doesn't work. I have changed USB done everything it just does notwork.

January 2, 2023
PURIFAIR logo

Reply from PURIFAIR

Dear Lynette,

Thank you for your feedback and letting us know.

Kindly note that there was no open tickets associated with your email address. Our representative has now contacted you directly so we can assist you and resolve the issue at the earliest convenience.

We look forward hearing from you !

Kind Regards,
The PURIFAIR team

Rated 5 out of 5 stars

Best for allergies!

For the first time ever I've woken up and my eyes weren't burning and my nose was clear! Love this product!

January 2, 2023
PURIFAIR logo

Reply from PURIFAIR

Hello Evelyn,

Thank you for your feedback, this is so nice to hear!

Enjoy!

Advertisement
Rated 3 out of 5 stars

Does it work

I have just picked it up from post office my first night in using it

January 2, 2023
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you for your feedback !

Please note that our representative has contacted you directly and we look forward hearing from you !

Kind Regards,
The PURIFAIR team

Rated 4 out of 5 stars

I have 3 of the air purifiers

I have 3 of the air purifiers, they seem to be working well however I find it a bit noisy in the bedroom therefore I just leave it on
during the day.

January 2, 2023
PURIFAIR logo

Reply from PURIFAIR

Hi there !

Thank you for your feedback !

Our representative has contacted you directly to assist you and resolve your concern regarding noisy Purifair.

We look forward hearing from you !

Kind Regards,
The PURIFAIR team

Rated 5 out of 5 stars

Prompt Delivery

Goods arrived promptly. Working fine and seems to helped with our respiratory issues. Thanks

December 31, 2022
PURIFAIR logo

Reply from PURIFAIR

Hi there!

Thank you so much for your feedback, we are glad to hear that !

Kind Regards,
The PURIFAIR team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look