I can only say my experience has been totally positive from James Garland our main contact and Shannon Ormesher . We unfortunately had our first sale fall through after almost five months and were dev... See more
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Ian Bird is the allocated agent to assist with the sale of our house. Very proactive and doesn’t leave us in the dark. If we reach out and he is occupied he will inform us that he will answer our quer... See more
My experience of selling my flat has so far been a very positive one. Each step of the process has been very well managed by the agent Tom Bailey, he has offered very helpful advice and communication... See more
Gentle approach Trudy was a great listener and had done her homework on properties in my area. She asked appropriate questions which enabled her to outline possible value of my property which is uni... See more
Company details
About Purplebricks
Written by the company
The new Purplebricks
We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.
Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.
When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.
Why you'll love Purplebricks:
With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.
We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.
Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.
When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.
Why you'll love Purplebricks:
- One fair, fixed fee. See it straight from the get-go. No surprises.
- One simple selling package with everything you need to sell with maximum exposure for your home.
- Multiple ways to pay – pay upfront or when you've sold.
- Trusted estate agents with heaps of local knowledge.
- An app to manage your sale – message buyers, accept viewings, negotiate offers, 24/7.
With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.
Contact info
Purplebricks Property Limited (trading as Purplebricks), 146 Freston Road, W10 6TR, London, United Kingdom
- 0800 810 8008
- customersupport@purplebricks.com
- purplebricks.co.uk
Book a free home valuation
4.1
Great
145K reviews
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Great service and very professional…
Great service and very professional made everything clear.
July 13, 2026
Graham Foster
Graham was extremely keen on helping me sell my property at the best price. His confidence took the sale through with ease.
As you can imagine, selling a property can be a daunting experience.
Graham made sure to make the experience less stressful by:
-Making himself accessible at any time.
-Giving me regular updates
-Providing support during anxious times
Thank you for everything you've done, it's life changing for me :)
July 14, 2026
Unprompted review
Purple Bricks is the future
Put our house on the market and 3 days later it was sold. I don’t really understand why people use old fashioned and outdated estate agents as most people look online at Rightmove or Zoopla.
Not only that it saved me £5500 on traditional fees.
Extras
All we did was supply them with anti laundering documents £80 for checks, to prove who we were. Paid £119 for a EPC certificate which you need regardless of who you use and it went online. Used my own solicitors so I can have face to face contact rather than use their recommendation.
It’s the way of the future
My son has also used them without any issues. Highly recommended
June 27, 2026
The lady doing the evaluation was…
The lady doing the evaluation was really nice explained what the company did how they value the houses what would need doing and said houses were selling fast in rossington
July 13, 2026
Alan Parker was very helpful in his…
Alan Parker was very helpful in his valuation and made sure all of our queries were properly addressed.
July 8, 2026
Giles was very thorough in explaining…
Giles was very thorough in explaining how Purplebricks works and clearly laid out next steps.
July 11, 2026
Willenhall and surrounding areas
If you are in the Willenhall, Dudley, Walsall, or wider West Midlands area and want a clear, no-obligation, and highly professional assessment of your home's value, Jagjit Dhamia is an excellent choice to invite over. So attentive and down to earth, all round an amazing guy I had the privilege to meet.
July 13, 2026
Very professional on time for the…
Very professional on time for the appointment clear information and guidance friendly and knowledgeable about the current market and transparent about fees and prices.
July 13, 2026
An excellent appointment
Angela was friendly and interested in what we had to say. She listened and advised us accordingly.
It was a very relaxed and productive appointment.
July 13, 2026
Great knowledge and experience
Prompt, informative and clearly had a great deal of knowledge, plus the fee is very good.
July 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Purplebricks
Hi Dave,
Thank you for your kind feedback 😊 We’re pleased to hear you had a great experience with our team and found the information provided useful.
Best regards,
Isabella
Everything was great
Everything was great, happy with valuation could have done with some indication regarding fees when
we go ahead.
July 13, 2026
Reply from Purplebricks
Hi Carol,
Thank you for taking the time to share your feedback 😊 We’re delighted you were happy with your experience and the valuation provided. We appreciate your comments and will use them to help us continue improving our service.
Best regards,
Isabella
Great service and overall experience.
Purplebricks were very attentive and professional. Debbie the manager was very friendly, helpful and gave me great advice. Would highly recommend using Purplebricks.
July 13, 2026
Reply from Purplebricks
Hi Darren,
Thank you for your review 😊 We’re delighted to hear Debbie made such a positive impression and provided the support and advice you needed. We’ll be sure to share your kind words with her!
Best regards,
Isabella
Initial meeting with Purplebricks
Met with Melanie, she explained the service offered clearly, dealt with price simply and easy to understand, no pressure selling, friendly and knowledgeable. Will be selling my late cousins property with Purplebricks. Price was also very good.
July 13, 2026
Reply from Purplebricks
Hi David,
Thank you for your review 😊 We’re delighted to hear Melanie made such a positive impression and provided the guidance and reassurance you needed. We’ll be sure to share your kind feedback with her!
Best regards,
Isabella
Speedy communication
Speedy communication, friendly and knowledgeable staff. Written confirmation of the valuation the same day.
Thanks to the whole team.
July 13, 2026
Reply from Purplebricks
Hi John,
Thank you for your review 😊 We’re delighted to hear you had such a positive experience with our team. We really appreciate you taking the time to share your feedback.
Best regards,
Isabella
Excellent advice from a knowledgeable…
Excellent advice from a knowledgeable representative. Great price
July 10, 2026
Reply from Purplebricks
Hi Mr Carver,
Thank you for your review 😊 We’re delighted to hear you found the advice helpful and felt confident in the guidance provided. We really appreciate your feedback!
Best regards,
Isabella
Brilliant service
Brilliant service
Met Jake today arrived on time explaining everything we needed to know.
His help was extremely valuable as he explained the probate process.
Will definitely use purple bricks when we put the house on the market in about 2 months
July 13, 2026
Reply from Purplebricks
Hi Keith,
Thank you for your review 😊 We’re delighted to hear Jake was able to provide helpful guidance and make the process feel clearer for you. We’ll be sure to share your kind feedback with him.
Best regards,
Isabella
AML £80 a rip off
AML £80 a rip off, life time legal, same company as my agent and was £50 ridiculous mark up when they are less than £5 to do.
Id never buy through Purple Bricks again .
Despite the reply I am still being asked to use the same company that charged £50 last week and it's £80 this week so Purple Bricks take the extra
July 13, 2026
Reply from Purplebricks
Hi J. M,
Thank you for your review. We understand the £80 fee can feel frustrating, particularly when comparing it to other services.
The anti-money laundering check is a legal requirement that we are obligated to carry out independently as an estate agent. We also wanted to let you know that we have since moved to a new provider for these checks, so the experience for future buyers will be different.
Take care,
Sam
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