Purplebricks Mortgages Reviews 

564
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during complex processes like remortgaging or house purchases. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting clear communication and proactive support. However, some customers also noted that there were occasional delays in responses and a lack of proactivity in chasing solicitors.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the outstanding and excellent support... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and helpful... See more

User experience

Reviewers express satisfaction with the user experience, often describing it as painless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

Great service on my remortgage, clear information and easy application as purple bricks did almost all the paperwork. Emily was very helpful and very quick at replies which made the process a lot... See more

Company replied

Rated 5 out of 5 stars

Ross initially organised the re-mortgage and gave us a couple of options to suit our needs. Emily then assisted in the process and helped a lot with communication to both us and the solicitor. Kept... See more

Company replied

Rated 5 out of 5 stars

PurpleBricks Mortgage Broker service was amazing! Everyone was so lovely, responsive and answered any questions I had. Gregory Hindle offered me brilliant advice during my house search and Rachel Dolp... See more

Company replied


Company details

  1. Mortgage Broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    564 reviews

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    4.9

    All reviews

    (564)

    164 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Really good and easy to use

    Really good and easy to use. Daisy who was the manager with the mortgage and Esha as mortgage advisor was so Helpful when I asked questions and they were really supportive when it came to making decisions to get the best deals. Many thanks.

    February 27, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a really good experience and found our team helpful and supportive. We appreciate you taking the time to share your positive feedback with us.

    Rated 5 out of 5 stars

    It was excellent dealing with purple…

    It was excellent dealing with purple bricks agent( Hayley Newton) . Very efficient and friendly. She made our house buy journey so easy and amazing. I can’t appreciate her enough and thanks her.

    January 9, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the agent's efficiency and friendliness made your house buying journey easy and amazing. We appreciate your positive feedback and thank you!

    Rated 5 out of 5 stars

    Outstanding service, Emily and Lydia are just great!

    I just only have good words for the service received. Since day one Lydia and Emily has been very helpful, effective and very kind explaining all the steps. Both are very professional and I am very pleased with their help through all the process. I recommend them 100%

    March 2, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We appreciate you sharing your positive experience. We're so glad to hear that our team provided effective and kind service, guiding you through each step. Thank you for your recommendation!

    Rated 5 out of 5 stars

    New house purchase made simple

    I firstly spoke to Esha on the ohone regarding mortgages, she made everything clear and understandable, and once I decide to go ahead with the mortgage I was passed onto Daisy who was always happy to help and I asked loads of questions and nothing seemed like too much trouble for either of them they were great 👍

    February 27, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the clear explanations and helpful support you received during the mortgage process. It's wonderful to know our team made you feel comfortable.

    Rated 5 out of 5 stars

    I would really recommend Greg for a mortgage advisor

    I can’t recommend Purple Bricks highly enough. From start to finish, they made the whole mortgage process feel straightforward and far less stressful than I expected. They were always professional, approachable, and incredibly knowledgeable, taking the time to explain everything clearly and answer all of my questions.

    Communication was excellent throughout, and I always felt reassured that everything was being handled efficiently and in my best interest. They worked hard to secure the best possible deal for me and kept me updated every step of the way.

    If you’re looking for a mortgage advisor who is reliable, supportive, and genuinely cares about their clients, I would absolutely recommend Greg. Thank you so much, Lauren&Martin

    February 12, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process felt straightforward and less stressful than expected. We appreciate your kind words regarding our team's professionalism, knowledge, and communication. It's great to know that you felt reassured and supported in securing the best possible deal. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Remortgage Experience

    Early on in my remortgaging experience, its going well so far. Supported through the question and transparency across the process.

    February 7, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that your remortgaging experience is progressing positively. We appreciate your recognition of our support, transparency, and the clarity we provide throughout the process.

    Rated 5 out of 5 stars

    Greg made sure everything was taken…

    Greg made sure everything was taken care of, mortgages are wild! So many things to do and think about, he simplified things and helped me make informed choices. He got the very best deal for me and went above and beyond what I received from my usual bank. Even offering the choice of using them if it worked out to be better. He works for the people not commission. Thanks Greg!

    February 18, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process was simplified for you, and that you felt supported in making informed choices. We appreciate your recognition of the dedication to securing the best possible deal for you. Thank you!

    Rated 5 out of 5 stars

    Lisa has been amazing

    Lisa has been amazing explaining everything about a mortgage and what it means in layman terms!!

    February 13, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that everything was explained clearly! Thank you for sharing your positive experience with us; we appreciate it.

    Rated 5 out of 5 stars

    Smooth Mortgage Experience Thanks to Montey

    Montey was a great mortgage advisor who guided us clearly and patiently through the process. As first-time buyers, we initially felt unsure about everything, but he explained things in a straightforward way and made sure we had all the information we needed to feel confident in our decisions.

    We really appreciate his support and would happily recommend him to others.

    February 13, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the guidance provided was clear and patient, especially as first-time buyers. It's great to know that the support helped you feel confident in your decisions. We appreciate your recommendation!

    Rated 5 out of 5 stars

    Easy to talk to and reassuring

    Easy to talk to and reassuring. Step by step Ashley explained things and she took the worry off my already worried shoulders. I can highly recommend Ashley and also Emily for their clear comms, friendly approach and would highly recommend them to anyone seeking a mortgage. Thank you so much x

    February 13, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had a positive experience! It's great to know that our team helped ease your worries with clear communication and a friendly approach. Thank you so much for your recommendation!

    Rated 5 out of 5 stars

    5 star service

    Emily Eason has been a great help and support since the handover from our mortgage advisor. She's very friendly and professional and talked us through the whole process, she's been a great help.

    February 11, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the handover was smooth and that she provided great support. We appreciate you acknowledging her friendly and professional approach, and we thank you for your feedback.

    Rated 5 out of 5 stars

    Brilliant

    Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and advice clearly. Always very quick to respond to any queries and all around a lovely person! If we are ever in need of this service again we wouldn't hesitate to go back!

    February 11, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that your first property purchase was a positive experience! We appreciate your kind words and are so glad we could assist you with our knowledge and clear communication. We are here for you in the future.

    Rated 5 out of 5 stars

    Helpful

    Helpful, honest and quick to respond. Hayley Newton was great, she made things easy and got things sorted rapidly.

    February 10, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that things were made easy and sorted rapidly. We appreciate you taking the time to leave us this helpful and honest feedback.

    Rated 5 out of 5 stars

    “I highly recommend Mimmi Asafo-Agyei…

    “I highly recommend Mimmi Asafo-Agyei as a mortgage advisor. As a first-time homebuyer, her expertise was invaluable in securing my first home. Mimmi maintained excellent communication throughout the process, keeping me informed at every stage. Her professional yet friendly approach made the entire experience smooth and reassuring. I am very grateful for her guidance and support.”

    February 4, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the guidance provided was invaluable during your first home purchase. We appreciate you highlighting the communication and support you received. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    First Time Buyer Experience

    I used Purplebricks Mortgages as a first time buyer - I had absolutely no idea how to do anything or what was happening etc.

    I was given Mimmi as my advisor and Daisy as my case manager and from start to end they've been nothing but amazing. They've both been able to answer all of my stupid questions, put up with me during anxious moments and pretty much made this as easy as it possibly can be

    I'm very thankful for their professionalism, dedication and patience with me in particular and couldn't recommend themselves and PBM as a whole anymore than I could

    January 31, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our team made your first-time buying experience easy. We appreciate your kind words regarding their professionalism and dedication. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Professional and efficient, and no fee

    Carl and Angela were professional and efficient. They responded to all queries and provided time and space to talk through options and personalise the remortgage, while also providing sound advice.

    The remortgage completed smoothly, and PurpleBricks were attentive to the process, chasing appropriately to ensure no problems or delays.

    PurpleBricks provide mortgage brokering without fee, which is a huge positive as not all mortgage brokers offer this.

    February 2, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the remortgage process went smoothly and that you found the team professional and efficient. We appreciate your positive feedback regarding the attentive service and the benefit of fee-free mortgage brokering. Thank you!

    Rated 5 out of 5 stars

    Brilliant customer service

    Brilliant customer service. Mark was great and so knowledgable, Nick was very efficient.

    February 2, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! We appreciate your recognition of our team's expertise and efficiency.

    Rated 5 out of 5 stars

    Hayley Newton, Best Mortgage Advisor Ever.

    I was introduced to my mortgage advisor around a year ago, her name is Hayley. Her professionalism and knowledge of her industry is in my opinion goes unchallenged. She is transparent and her advice feels personal to your buying/selling journey. She is a clear and precise communicator, extremely punctual and prompt in returning your calls or emails etc.
    I completely trust her with the biggest transaction of my life and feel she has my best interest in her decision making. Would highly recommend to family, friends and colleagues, thank you Hayley for all you have done for me.

    January 30, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience. It's wonderful to know that you value the advice you received and the high level of service provided. We appreciate you recommending our services to others!

    Rated 5 out of 5 stars

    Absolutely amazing! Esha and Daisy 🫶

    This whole mortgage experience on my own has been very daunting, stressful and more hurdles than I ever want to handle again.... but Esha and Daisy were abso flipping lutley amazing. Best customer and communication I've ever had. They have been there for me every step of the way (girl power) Thank you from the bottom of my heart. I couldn't have done this without you x

    January 28, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are so happy to hear that you had such a positive experience! Navigating the mortgage process alone can be overwhelming, and we're grateful that our team could provide exceptional support and communication throughout your journey. Thank you for your kind words!

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