Purplebricks Mortgages Reviews 

564
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during complex processes like remortgaging or house purchases. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting clear communication and proactive support. However, some customers also noted that there were occasional delays in responses and a lack of proactivity in chasing solicitors.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the outstanding and excellent support... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and helpful... See more

User experience

Reviewers express satisfaction with the user experience, often describing it as painless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

Great service on my remortgage, clear information and easy application as purple bricks did almost all the paperwork. Emily was very helpful and very quick at replies which made the process a lot... See more

Company replied

Rated 5 out of 5 stars

Ross initially organised the re-mortgage and gave us a couple of options to suit our needs. Emily then assisted in the process and helped a lot with communication to both us and the solicitor. Kept... See more

Company replied

Rated 5 out of 5 stars

PurpleBricks Mortgage Broker service was amazing! Everyone was so lovely, responsive and answered any questions I had. Gregory Hindle offered me brilliant advice during my house search and Rachel Dolp... See more

Company replied


Company details

  1. Mortgage Broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    564 reviews

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    4.9

    All reviews

    (564)

    164 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Great company

    I've had an absolute incredible first class professional service from purple bricks. Communicated excellent throughout and helped me with everything I needed. I couldn't be happier using this company and I will definitely use them again in future. I highly recommend from my experience. Thankyou so much for all your help.

    April 2, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're so glad to hear you received incredible, first-class service! It's great to know our communication and assistance met your needs. Thank you for your recommendation; we appreciate your feedback!

    Rated 5 out of 5 stars

    Well what can I say apart from thank…

    Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both.
    From the start Tom has been outstanding and a real credit to his profession, his knowledge base is unreal and would recommend him to anyone wanting to take a leap towards a new house purchase.
    Couldn’t have done this without him.
    Again many thanks
    Tony&Andrea

    March 26, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the house buying process was made easier for you. We appreciate your kind words and are so glad that our expertise was helpful during this significant purchase. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Hannah and Mimmi were both amazing…

    Hannah and Mimmi were both amazing throughout the whole process couldn't recommend them highly enough

    March 21, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a wonderful experience. Thank you for sharing your positive feedback; we appreciate it greatly.

    Rated 5 out of 5 stars

    Lisa Dowling has been excellent in…

    Lisa Dowling has been excellent in supporting us with our first property purchase. Her professionalism, expertise, flexibility and support has made an otherwise stressful journey fairly seamless. Would strongly recommend.

    March 18, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the property purchase went smoothly. We appreciate your kind words regarding the support you received; it means a lot to us. Thank you!

    Rated 5 out of 5 stars

    I just want to say a huge thank you to…

    I just want to say a huge thank you to Daisy and Esha for helping us secure our mortgage offer!

    They have both been amazing throughout the whole process. Daisy was always so kind and very quick to respond, which made everything feel smooth and less stressful.

    Esha, I honestly cannot thank you enough. From day one, you never got tired of helping us—even when we were almost giving up. You were truly God-sent, and your patience, dedication, and encouragement meant everything to us.

    I highly appreciate and would strongly recommend both of them to anyone looking for mortgage support. They truly go above and beyond and continue to walk with you through the journey until you finally get your keys. Thank you both so much!

    March 18, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the support provided during your mortgage process. It's wonderful to know that their dedication and responsiveness made the journey smoother for you. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Outstanding service

    The mortgage team offered great support throughout my application. They were proactive, organised and patient. Their professionalism made the whole process far less stressful.

    March 9, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our mortgage team offered great support. We appreciate your feedback and are glad the team's proactive and organised approach made the process less stressful.

    Rated 5 out of 5 stars

    Thank you to Emily Eason and most…

    Thank you to Emily Eason and most especially Monety Patel again Great team the best at it

    March 13, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had a great experience with our team. Thank you for recognizing their excellent work and sharing your positive feedback!

    Rated 5 out of 5 stars

    100% recommend Purple Bricks

    100% recommend Purple Bricks. We’ve been using them from buying our first house and now onto our second remortgage.

    They’re always polite, has all the information you need, and always keeps you up to date with the progress.

    Thank you Mark and Nigel for helping us.

    March 13, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you recommend our services! It's great to know we've been helpful with your home-buying and remortgage experiences. We appreciate your kind words and thank you for your continued trust.

    Rated 5 out of 5 stars

    Hayley is amazing she helped us every…

    Hayley is amazing she helped us every step of way very knowledgeable thank you Hayley love Jodie and lee

    March 13, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our assistance was so helpful and knowledgeable. Thank you so much for your wonderful feedback and kind words!

    Rated 5 out of 5 stars

    Excellent service

    Excellent service . Very accomodating and easy to communicate.

    March 12, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our service met your needs. We appreciate your positive feedback and are grateful for your time.

    Rated 5 out of 5 stars

    Communication was great

    Communication was great, easy to contact, good explanation of the whole process and speedily service.

    February 18, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're very pleased to hear that our communication, explanation, and speedy service met your expectations. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Friendly, knowledgeable and efficient

    I have had 2 really friendly and helpful advisors who have taken the time to talk me through options and sorted out a great deal for me quickly and competently - Ajay (mortgage) and Ian (protection)

    March 7, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our advisors were helpful and provided you with a great deal! We appreciate you taking the time to share your positive experience with us.

    Rated 5 out of 5 stars

    Would like to say a massive thank you…

    Would like to say a massive thank you to Rachel and Lisa who have supported me and my partner in buying our first home. I didn’t realise the stress and amount of information and all of the parts that come with a house purchase but they have been brilliant and completely professional through out. Communication is spot on and their help and guidance as been second to none. Appreciate you both!

    March 9, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you and your partner felt supported during your first home purchase. We appreciate your kind words and are so glad our guidance helped you navigate the process smoothly. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Great experience

    Great experience. Very efficient

    March 9, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're glad you had a great, efficient experience. Thank you for your feedback; we appreciate it.

    Rated 5 out of 5 stars

    Exceptional service

    Leah, Clair, Nadine, Marianne provided an exceptional service.
    From the beginning Leah was so kind and welcoming and introduced us to Clair who took her time to explain to us all options available during 2 meetings. The process was so efficient and quick and we received very promptly the offer.
    We are so grateful for all the expertise and help from all the team including Nadine and Marianne too.

    March 6, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you received exceptional service. It's great to know the team provided efficient and helpful support, explaining all available options promptly. We appreciate your positive feedback and are grateful for your recognition.

    Rated 5 out of 5 stars

    Great Service and a credit to Purple Bricks Mortgages

    My mortgage advisor is Hayley Newton and she has provided me with so much advice and guidance so far. I’m a FTB so I was after all the advice I could get. I spoke to quite a few providers but I decided to go with Hayley and I do not regret it one bit. Friendly yet professional and she knows her stuff. Very responsive to messages which is what you need when you need quick answers and need to made decisions.

    Thanks Hayley and I look forward to working with you in the coming weeks and months.

    March 6, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you've had such a positive experience. It's great to know that the advice and guidance provided has been helpful, especially as a first-time buyer. We appreciate your kind words and look forward to continuing to work with you.

    Rated 5 out of 5 stars

    Exceptional service

    If I was to ever buy another house I know who I would go to. Lisa Dowling, you are the most helpful attentive and understanding woman I have ever had the privilege of knowing.
    You have helped and guided me through this journey. It’s a shame this journey has ended and I love to the next stage.
    If you ever see yourself in a position of needing a mortgage advisor please contact purple bricks. I have bought a house before. But don’t remember the stress that comes with it. Lisa was there for all of that. Thank you so much you are exceptional

    March 6, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're so happy to hear that you had such a positive experience. It's wonderful to know that you felt supported and guided throughout the process. We appreciate your kind words and thank you for sharing your experience.

    Rated 5 out of 5 stars

    I had a call with Leah and she was so…

    I had a call with Leah and she was so lovely on the phone she went through everything and advised me on the next steps! True asset to the team and she booked me in with an appointment with the advisor thanks again Leah 😊

    March 4, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the call was helpful and that you received excellent guidance. We appreciate your positive feedback and are pleased we could assist you with booking an appointment.

    Rated 5 out of 5 stars

    A great service!

    Ajay was absolutely great - he provided honest, simple and relevant information and listened as I explained my situation.
    Would thoroughly recommend their services!

    March 2, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the information provided was helpful and relevant to your situation. We appreciate your recommendation and are grateful for your feedback!

    Rated 5 out of 5 stars

    Had time to explain everything to our understanding

    Had time to explain everything to our understanding and also answered ll our questions and queries and assured us to contact her if we need help

    March 2, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're glad you found the explanations helpful, and that all your questions were answered. We appreciate your feedback and are always here to assist you.

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