The print on the cardigan is stunning exactly how i expected it but i do think the material was a bit on the thin side so was a tiny bit disappointed in the quality hence not giving them 5 starts. To... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I love their unique prints! Items were delivered as promised and looked as expected. I would have given 5 stars if fit was more consistent and fabric quality a little better, but I do enjoy their prod... See more
Company replied
Really loved the products at this store but buying was a bit of a mare as it took two attempts to pay for what I wanted. It was only the fact I got a reminder from the store there was items in my bask... See more
Company replied
Needed to track my order as my email address had to change after my order was placed and shipped. Chatted to Portia via WhatsApp and found my parcel exactly where she said it was. Fantastic service 👍... See more
Company replied
3.7
Average
492 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great experience!
The purchase was easy to conclude and I received my t-shirt sooner than expected! I love it and look forward to wearing it!
July 4, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Easy purchase, early delivery, and love at first sight — that's a perfect combo. 😎
Thanks for the great review. 🙌✨
Best regards,
Purplehecate Customer Service Team
Unexpectedly nice quality
I bought a T shirt, a couple of stickers and a cap (dilly dally!). I loved all of them, especially the T shirt (”Mother, I am but skin and bones” in purple, it’s really funny but also a beautiful shirt)! I didn’t expect such good quality, to be honest. The delivery wasn’t super fast, and the package was behind my door when i came back from holiday, so there’s some room for improvement.
July 17, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you so much for your lovely detailed review!
We are thrilled you love your T-shirt, stickers and cap. It makes us happy to hear you adore the purple “Mother, I am but skin and bones” tee — we agree it’s such a fun and beautiful design.
We acknowledge delivery speed could be improved, and we understand your surprise finding the parcel left behind your door after your holiday. We will take your feedback on board to keep improving our logistics and delivery arrangements.
We truly appreciate your support and hope you will shop with us again soon!
Best regards,
Purplehecate Customer Service Team
Wonderful T-Shirt
Wonderful T-Shirt! High quality! <3 <3 <3 Fast delivery! Thanks! :-)
July 17, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you so much for your lovely feedback! ❤️
We’re overjoyed that you love the high-quality tee and that your order arrived quickly. Thanks a ton for your support!
Best regards,
Purplehecate Customer Service Team
Very good quality
Very good quality! Thank you for your service. Very inspirational clothing.
July 16, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you so much for your warm feedback!
We’re delighted that you love the great quality of our clothes and find our designs inspirational. It means a lot to us that you’re satisfied with our service. Thank you for your support!
Best regards,
Purplehecate Customer Service Team
Poor quality
Took like 2 weeks to leave China.... and I'm really disappointed in the quality. I was shocked to see that it was such cheap material used for that price. I hope yall do better in the future because the art designs are beautiful and there's great potential there.
July 23, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
We are truly sorry for your unpleasant shopping experience 😞
We feel awful that your order took two weeks to ship and that the product quality failed to meet your expectations. It’s disheartening to know the fabric feels low-value given its price.
We really appreciate your kind words about our artwork design and your constructive advice, could you please offer us your order number to our email support@purplehecate.com so we can check and help you solve it? We will take your feedback seriously to improve both our logistics efficiency and product quality going forward.
Best regards,
Purplehecate Customer Service Team
Quality is very hit and miss
Quality is very hit and miss. But, 5 stars as they sent me a new item of my choice to replace a poor item, free of charge.
I would say avoid the swimwear!
July 23, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
We sincerely appreciate your honest feedback 🙏
We’re sorry to hear the product quality has been inconsistent for you, and we’ve noted your reminder about our swimwear to improve.
It means a lot that you’re satisfied with our free replacement service and chose to leave us a five-star review!
Best regards,
Purplehecate Customer Service Team
I was impressed with the product images…
I was impressed with the product images and saved up for this dress. I was disappointed to see that what arrived was poorly manufactured. The print is true to the pictures but assembly was very cheap. I think this company is making a lot off mark up and skimping on quality. Will not buy again.
July 8, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
We are truly sorry the dress failed to meet your expectations and that you are disappointed with the workmanship.
We take your feedback about production quality seriously and will pass it to our production team for review. We regret losing your trust, and just sent an email to you to help you solve the issue, and hope we can have a chance to improve in the future.
Best regards,
Purplehecate Customer Service Team
It took a while for the order to get…
It took a while for the order to get here. I ordered a sleeveless tee with a print that looked great - although after the first wash, the print wasn't as vibrant anymore. Curious to see how long it will last.
July 19, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you so much for sharing your honest feedback with us. We totally get your disappointment over the longer shipping time and the print fading after the first wash.
We will pass your comment about print durability to our production team to upgrade our printing craft for better color retention. We truly appreciate your valuable suggestion to help us improve our products. If you have any further concerns, feel free to reach out to us anytime.
Best regards,
Purplehecate Customer Service Team
Reply from Purplehecate
Dear customer,
Thank you so much for your lovely compliment! We’re over the moon that you love the great quality of our items. Hope you’ll come back for more styles soon!
Best regards,
Purplehecate Customer Service Team
Reply from Purplehecate
Dear customer,
Thank you so much for your lovely support!
We are delighted that you are satisfied with all your purchases. We look forward to bringing you more great items soon.
Best regards,
Purplehecate Customer Service Team
Great quality shirts
Shirts are good quality and true to size. Designs look exactly like the pictures. They came faster than originally indicated and were packaged well.
July 9, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you for your fantastic feedback!
We’re glad the shirts feature great quality, accurate sizing and designs consistent with the photos. It’s wonderful to know your order arrived ahead of schedule and was securely packaged. We appreciate your support!
Best regards,
Purplehecate Customer Service Team
True to size
Never brought from this store before, so its always dicy not knowing if the product is what it claims to be.
Brought two dresses, and they are both true to size and well made.
Definitely buy from here again.
June 26, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you for giving us a chance on your first order 🤍!
We are thrilled the two dresses fit perfectly and are well-made. We look forward to your next purchase.
Best regards,
Purplehecate Customer Service Team
The Jersey I got was beautiful and…
The Jersey I got was beautiful and perfect tbh. I got a large, and it fit me well- not too tight or too loose. Loved it! The shipment was a little slow, but as expected, I think it took like two weeks to get here.
June 29, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
We’re so glad to hear the jersey looks stunning and fits you perfectly 🤍. We totally understand your comment regarding the slightly slow shipping, and we appreciate your patience.
Thank you for your lovely review and support!
Best regards,
Purplehecate Customer Service Team
I love them but they’re fading
Was hesitant to purchase at first with me being in the UK. But it was easy and quite quick delivery. I love these T-shirts and jumpers so much that I bought more. The material used is so comfy and made to last. The decal not as much. The one I got a year ago has almost completely disappeared and the ones I got this year are showing signs of fading so if anyone has any tips to lessen this I’m all ears. But even with faded prints I still wear them as the quality of the T-shirt is great. But I do miss my ‘silly goose’
January 11, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you so much for sharing this honest and detailed review!
We really appreciate you taking a chance ordering from us while you are in the UK, and we’re thrilled the ordering process was straightforward and delivery arrived quickly. It means the world that you love our tees and jumpers so much you’ve placed repeat orders, and we’re happy to hear you find the fabric soft, comfortable and durable.
We are truly sorry to learn about the print fading over time. This feedback is extremely valuable for our production team as we continuously work to improve our printing technique and durability.
Here are a few care tips to help slow print fading:
• Wash items inside out in cold water
• Avoid strong bleach or harsh detergents
• Do not tumble dry; hang dry naturally
• Refrain from ironing directly onto the printed design
We’re touched you still enjoy wearing the garments even when the print fades, and we are sorry your “silly goose” print has worn away. We will keep striving to enhance print longevity for future orders.
Thank you again for your loyal support!
Best regards,
Purplehecate Customer Service Team
Good store for witchy outfits
Good quality clothes, true to sizes. No problem with shipping to EU, I was informed of every step my order went through. Will shop again.
June 11, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you so much for your wonderful review!
We’re delighted to hear our clothing is good quality with accurate sizing. It makes us happy that your shipment to the EU went smoothly and you received regular updates throughout your order journey.
We look forward to welcoming you back for more purchases soon!
Best regards,
Purplehecate Customer Service Team
It took much longer to receive than I…
It took much longer to receive than I was expecting because it ships from China and has to go through customs, and the material is pretty rough. I don't expect them to last long.
June 12, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
We sincerely apologize that your order took longer to arrive than anticipated due to customs clearance for shipments from China, and we are sorry the rough fabric failed to meet your expectations.
We will take your feedback about fabric durability and delivery timeline on board to make improvements.
Thank you for sharing your honest thoughts with us.
Best regards,
Purplehecate Customer Service Team
Not as pictured
I ordered the swimsuit because of the cute statement on the front that said "I can't. I'm an indoor cat." This was the entire joke and purpose of the swimsuit. When it arrived, the statement had been cut up in pieces for the sewing of the swimsuit and can't be read at all. Very disappointed.
July 8, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you for your message—and we’re truly sorry the swimsuit arrived with the design cut and unreadable.
We completely understand how disappointing that is, especially since the phrase “I can’t. I’m an indoor cat.” was the whole reason you chose it!That kind of production error shouldn’t happen, and we appreciate you pointing it out.To look into this right away, could you please share your order number (and, if possible, a photo of the swimsuit) with us at support@purplehecate.com?
We’re grateful for your honesty—and for loving the joke enough to wear it.
Best regards,
Purplehecate Customer Service Team
Good experience in the end
I had a problem with my order but the company did make it right in the end.thank you
July 8, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
We sincerely apologize for sending you the wrong printed tee and failing to resolve your issue properly, which made you extremely disappointed.
We have sent an email to you with a complete solution, please kindly check your inbox at your convenience. We truly regret losing your trust and hope to have a chance to make this right for you.
Best regards,
Purplehecate Customer Service Team
Viví had an amazing costumer service
I'm completely satisfied with the way Vivi resolved my issue. The service was truly personalized, fast, and incredibly friendly. It's such a pleasure to find solutions where people are so kind and genuinely helpful. Thank you for the excellent support!
July 6, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you so much for this heartwarming review!
It means the world to me that I could resolve your issue smoothly and deliver satisfying service. I always aim to listen carefully and help every customer sincerely. We truly appreciate your recognition of our quick and friendly support, and hope to assist you again anytime in the future!
Best regards,
Purplehecate Customer Service Team
SCAM!
I don’t think this is an actual company because I never received my items. I emailed them and received responses and half-ass updates. Then actual USPS notification then on the day it was supposed to be delivered it wasn’t. When I followed-up it somehow was being returned to China. Asking for full refund. It has been 7 weeks as of order time to this review. Do not buy from this “company”.
July 5, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
We are extremely sorry for the terrible shipping experience you’ve gone through over these 7 weeks, including the failed delivery and package being returned to China, and we fully understand why you’re requesting a full refund.
Unfortunately, we cannot locate your order record without your order number. Please send us your checkout email address or full name via message/email, we will immediately pull up your order and process your full refund without delay.
Best regards,
Purplehecate Customer Service Team
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