I putchased one of Purpleleaf's 9 x 12 ft. Umbrellas along with a cover. This was putchased at different dates. Delivery was prompt. Unfortunately the umbrella had missing parts which I discovered upo... See more
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Review summary
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Reviews shaping this summary
Delivery on time and all boxes in good shape We hired two guys to put it together. They took 2 days. Gazebo looks great. I would recommend ordering from Purpleleaf. We live in Edmonton, Alberta.
Company replied
Quick delivery, responsive customer service. Umbrella is well made and sturdy. Good base. 10ft Square shape provides larger area of coverage compared with circle of same diameter (10ft) that we replac... See more
Company replied
We ordered a Beige Retractable pergola with sun shade canopy Natural wood grain frame. It was delivered in 2 days, well packed, well labeled and no missing parts, easy to install, stylish, well built,... See more
Company details
- Outdoor Furniture Store
- Bar Stool Supplier
- Carport and Pergola Builder
- Gazebo Builder
- Sunroom Contractor
Written by the company
PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality. Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives. Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Contact info
4.7
Excellent
75 reviews
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Hasn’t replied to negative reviews
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I appreciate the quick response to our…
I appreciate the quick response to our concern and the kindness with which I was given. This is success to me.
March 26, 2026
Reply from PURPLE LEAF CA
Thank you for sharing your experience! A quick response and a kind heart are the core principles of our service team. We are deeply encouraged to know that you felt our sincerity during our communication. Thank you for giving us the opportunity to assist you—your support is what drives us to keep improving. Wish you all the best!
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Reply from PURPLE LEAF CA
Thank you for your support! We're glad to hear that you're satisfied with the product and found it easy to assemble. We look forward to serving you again!
Purple Leaf was very instrumental…
Purple Leaf was very instrumental in helping me to acquire the parts that I needed, they did not hesitate to ensure that I got the appropriate part in a timely manner. I surely appreciate their help and I recommend them to anyone who is experiencing an emergency and need immediate help with their case like mine. Thank you Purple Leaf!
March 21, 2026
Reply from PURPLE LEAF CA
Thank you so much for your detailed and kind feedback! We're truly glad that we could assist you in time and ensure you received the right parts when you needed them most.
Your recognition and recommendation mean a lot to us and motivate us to keep improving. Please don’t hesitate to reach out anytime if you need further assistance!
Pergola
Shipped right to my garage. Relatively easy assembly for a large structure. Seems sturdy.
February 26, 2026
Reply from PURPLE LEAF CA
Thank you for your feedback! We're glad the product was delivered right to your garage and that you found the assembly relatively easy, even for a large structure. We're also happy to hear that it feels sturdy.
Your satisfaction means a lot to us, and we look forward to serving you again!
Reply from PURPLE LEAF CA
Thank you for your feedback! We're glad you’re happy with the prompt delivery and the excellent quality. We look forward to serving you again!
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I was very happy with the customer service
I was very happy with the customer service rep who dealt with my requests. Very prompt responses and a quick understanding of what I needed.
March 26, 2026
Reply from PURPLE LEAF CA
Hi there! Thank you for taking the time to share your positive experience. We are pleased to know that your requests were handled quickly and effectively. At Purple Leaf, we prioritize a seamless customer experience, and your feedback encourages us to keep maintaining these high standards. Have a wonderful day!
Customer service was great
Customer service was great. They replaced one box of roof panels that was damaged during shipping fast.
March 26, 2026
Reply from PURPLE LEAF CA
Thank you so much for the review! Resolving after-sales issues quickly is a top priority for our service team. We are happy we could get those replacement panels to you fast so your project could stay on track. Thank you for choosing Purple Leaf—don't hesitate to reach out if you need anything else!
Simple and quick service
Reached out to Purple Leaf for new nettign on my gazebo. They were quick to respond, helpful with my request and had my netting to me within 10 days.
March 26, 2026
Reply from PURPLE LEAF CA
That’s wonderful to hear! Thank you so much for your feedback. We’re thrilled that we could help you get the new netting for your gazebo and have it delivered within 10 days. Efficiency and customer satisfaction are what we strive for every day. We hope the new netting makes your outdoor time even more enjoyable. Thanks again for choosing Purple Leaf!
The product is great but a lot of parts came damaged
The product overall is a great product. However it arrived with a lot of damaged and unfinished parts. One column was dented, another was scratched, some parts had unfinished painted sections and many of the plastic curtain hangers where deformed and unusable. Customer service was easy to deal with and prompt, but the some of replacement parts came damaged too!!
March 24, 2026
Reply from PURPLE LEAF CA
Thank you for your honest feedback. We are deeply sorry for the damaged parts and finishing issues you encountered. At Purple Leaf, we aim for perfection in every detail, and we clearly fell short this time. Our team is already working with you to send out a fresh set of replacements, and we won’t stop until your project is completed to your satisfaction. We appreciate your recognition of our service speed and are taking immediate steps to improve our packaging and QC process.
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The pergola arrived with a few dents in…
The pergola arrived with a few dents in the main legs. The box had clearly been opened - perhaps a return. I’m not too upset though as it went together fairly easily and was very well priced.
FedEx delivery was typical. Arrival date changed twice and then the box was dropped at the door covered in mud with not even a doorbell ring.
March 24, 2026
Reply from PURPLE LEAF CA
Thank you for sharing your experience! We’re glad you found the pergola easy to assemble and a great value. We are very sorry to hear about the delivery condition and the dents in the legs. FedEx's handling certainly didn't meet our standards, and we are addressing this with them. Should you decide those parts need replacing, our customer service team is standing by to help. Enjoy your new outdoor space!
I brought this item a couple of years…
I brought this item a couple of years ago and was impressed with the quality and delivery.
March 10, 2026
Reply from PURPLE LEAF CA
Thank you so much for sharing your long-term experience! Quality and efficiency are the cornerstones of everything we do at Purple Leaf. Knowing that you are still impressed with your purchase years later is incredibly encouraging for our entire team. We truly appreciate your ongoing support!
The pergola arrived within 3 days of…
The pergola arrived within 3 days of ordering and was extremely well packaged. the instructions were quite good for the assembly.
I had some questions for them, but I was only able to communicate through email, they did responded within 24 hours. I would of liked to talk to a person as with email, sometimes the response may generate more questions and prolong the installation as you need to go back and forth with questions and answers.
Over all quite happy with the experience and would definitely recommend them, oh yes the pergola is of great quality and costing thousands less of other units that I was looking at.
March 9, 2026
Reply from PURPLE LEAF CA
Thank you for the 5-star review! We are so glad we could help you save thousands without compromising on quality. We appreciate your honest feedback regarding phone support. We are currently working on integrating more instant communication tools to help our customers even faster during assembly. Thank you for your patience and for choosing Purple Leaf—it was a pleasure serving you!
Customer service was excellent and…
Customer service was excellent and delivery was as well. Haven’t set it up yet but will assume it’s great as well.
March 6, 2026
Reply from PURPLE LEAF CA
Thank you for your kind words! Providing excellent service and reliable delivery is our commitment to every customer. As you prepare for setup, we recommend checking the parts list first. Should you have any questions or need support during the assembly process, our team is standing by to help. We hope you love the finished product!
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Reply from PURPLE LEAF CA
Thank you so much! Speed and excellence are what we strive for. We’re glad we could assist you promptly. Thanks for choosing Purple Leaf—have a wonderful day!
Wonderful product
Wonderful product. Very happy with it.
Took a while for two 70 plus people to assemble but we managed.
Looking forward ti spending the summer months with a bit of shade on our deck.
Thank you.
February 27, 2026
Reply from PURPLE LEAF CA
Thank you so much for your feedback! We are incredibly proud to hear that you successfully assembled the product and are happy with the results. Your patience and spirit are truly inspiring! We hope your new shade makes your deck the perfect spot for the summer months. Please feel free to reach out if you ever need anything. Have a fantastic summer!
Communication was very good anything we…
Communication was very good, anything we asked they got back to us right away. The quality of the umbrella is very good. The only thing is having to buy the base separate was a little expensive. We would definitely deal with them again
February 4, 2026
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Shopping online was simple
Shopping online was simple. Price was right and quick delivery. I would recommend it to everyone!
February 2, 2026
Top-Notch Customer Service & Surprisingly High Quality
Company’s customer service is top-notch. I had a question about a discount, and they handled it within 24 hours.
The product itself is so good, I was honestly shocked that people still make quality like this. I’d recommend Purple Leaf products and the company to everyone.
February 7, 2026
Very quick delivery and excellent…
Very quick delivery and excellent customer service. They responded next day to emails with tips and help
January 13, 2026
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