PURPLE LEAF CAReviews 

75
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, sturdiness, and excellent performance, often exceeding expectations. The delivery service is frequently noted for being prompt, quick, and efficient, with items arriving well-packed and complete. Reviewers also commend the outstanding customer service, citing quick responses, helpfulness, and a professional approach. However, some customers mentioned issues with missing or damaged parts upon arrival, and a few noted that the fabric seemed thin or the metal roofing gauge was a concern. Additionally, some people were dissatisfied with the lack of a direct phone number for customer service, preferring immediate responses over email communication.

What people talk about most

Product

Clients share positive opinions on product quality, reliability, and design, often exceeding expectations.... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, top-notch, and... See more

Response time

Customers had positive experiences with response times, frequently highlighting the quick and prompt replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are extremely impressed with the post-sale service. We inquired about how to repair a broken rib for our cantilever umbrella and the response was very quick, especially for a weekend. The follow-... See more

Company replied

Rated 5 out of 5 stars

We purchased Pergola and very happy with it. When we were checking it online before we purchase it we were bit skeptical but it is sturdy enough to withstand wind and thunderstorms. Specially Cus... See more

Company replied

Rated 5 out of 5 stars

From ordering, delivery, setup and performance, everything has been top notch. The mechanics are smooth and the lights are great for a lovely evening ambiance. We love our purchase.

Company replied

Rated 5 out of 5 stars

I putchased one of Purpleleaf's 9 x 12 ft. Umbrellas along with a cover. This was putchased at different dates. Delivery was prompt. Unfortunately the umbrella had missing parts which I discovered upo... See more


Company details

  1. Outdoor Furniture Store
  2. Bar Stool Supplier
  3. Carport and Pergola Builder
  4. Gazebo Builder
  5. Sunroom Contractor

Written by the company

PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality. Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives. Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(75)

75 reviews in the last 12 months

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Rated 4 out of 5 stars

Its big

Its big, buy the base. Easy to assemble

August 19, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

We appreciate you sharing!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, responsive customer service. Umbrella is well made and sturdy. Good base. 10ft Square shape provides larger area of coverage compared with circle of same diameter (10ft) that we replaced.

August 8, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for the great review! Your detailed comments mean a lot to us, and we look forward to continuing to provide you with high-quality outdoor products.

Rated 5 out of 5 stars

Great company to work with!

Great company to work with and their products are outstanding! We highly recommend them.

August 13, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Your high recommendation is the greatest encouragement for us. Providing you with excellent products and service is always our goal!

Rated 5 out of 5 stars

These umbrellas are great

These umbrellas are great. Bought 2. Very well packaged, easy to setup and use. Customer service is professional and extremely helpful. I highly recommend.

August 16, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for the wonderful review. Your high recommendation is the greatest encouragement for us!

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Rated 5 out of 5 stars

Awesome umbrella

Very impressed with our umbrella. It is well made and sturdy. It looks really good on our deck and gives us great shade where we needed it.

August 1, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for the wonderful review! We're thrilled to hear that you're so impressed with your umbrella.

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, fast delivery

August 15, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for the great review. Your positive feedback is a huge encouragement to us!

Rated 5 out of 5 stars

Great customer service

Great customer service! Love the products.

August 4, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for your kind words. Your love and appreciation are the greatest encouragement for us!

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