We have purchased the 12 ft square cantilever umbrella and 9 piece square dining set. We are very happy with everything. There were issues with the extension ribs on the umbrella. Communication with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replacement Canopy Parts were Perfect We have 4 of cantilever umbrellas and love them. After a few years, we decided to replace them and the support team found my exact replacement part and col... See more
Company replied
Umbrella was damaged in high winds. Purple Lead were very communicative and helpful in not only providing a replacement part, but in showing me what would be needed to install it. Successfully fixed... See more
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We were so impressed with the quality, step by step directions, delivery was good, the overall experience we had with the purchase of the gazebo. They were always reaching out to us, just to make... See more
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Company details
- #5 of 31 best companies in Outdoor Furniture Store
- #1 of 1 best companies in Bar Stool Supplier
- #3 of 8 best companies in Carport and Pergola Builder
- #2 of 5 best companies in Gazebo Builder
- #1 of 1 best companies in Sunroom Contractor
Written by the company
PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality. Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives. Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Contact info
United States
- purpleleafservice2@gmail.com
- purpleleafshop.com
4.6
Excellent
718 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Pretty good
Pretty good. Looks beautiful. The screens are easy to tear and the fasteners rust quickly but holds up to strong winds and perfect for about 10 people to comfortably relax with out many bugs.
Suggest anchoring all rails and securing mesh at top with something like glue
November 3, 2025
Reply from PURPLE LEAF
Thank you very much for your honest review and your professional suggestions!
We are glad to hear that the gazebo met your expectations in terms of wind resistance and spaciousness, providing a comfortable, bug-free environment for you and your guests.
We sincerely apologize for the issues you experienced with the mesh durability and fastener rusting. Your specific suggestions for anchoring and securing the mesh are incredibly valuable to us. I will share this feedback with our product development team immediately to help us improve future designs.
If you need any replacement screens or rust-resistant hardware, please don't hesitate to reach out to our customer support team. We are here to help!
I just finished installing it and it…
I just finished installing it and it looks awesome! I just want to say that the installation instructions are one of the best I've seen regarding a gazebo.
March 6, 2026
Reply from PURPLE LEAF
Thank you so much for the glowing review!
We are absolutely thrilled to hear that you found our installation instructions to be among the best you've seen. We know that setting up a gazebo is a major project, which is why we’ve dedicated so much effort to making our guides clear, detailed, and user-friendly for a smooth assembly experience.
Knowing that your finished gazebo "looks awesome" brings a big smile to our team! We hope you enjoy many wonderful moments under your new outdoor masterpiece!
This product is well engineered and…
This product is well engineered and went together well. It was packaged very well to avoid shipping damage. Every part is labeled with a sticker and the instructions are clear when you learn how the diagrams show you what to do. Not a lot of words but once you understand the pictures and coding it went together well. I asked two questions to Purple Leaf and they responded quickly. The questions were: what box are the instructions in (box 3) and what size masonry bit to use on the concrete anchors (10mm). Very pleased!
March 5, 2026
Reply from PURPLE LEAF
Thank you so much for such a detailed and helpful review.
A special thank you for sharing the specifics about the instruction location (Box 3) and the 10mm masonry bit size. These are the exact kinds of tips that make the process easier for the rest of our community. We’re glad our support team could provide the quick answers you needed!
Enjoy your well-engineered outdoor retreat!
Replacement parts
I have two Purple Leaf umbrellas and one got damaged in the wind.
I communicated with Customer Service to identify and receive a quote for the parts.
The communication with Customer Service was professional and response time was excellent. One part was missing some hardware when I received it but the missing items were immediately sent via FedEx.
I would recommend Purple Leaf umbrellas for their quality but also point out that their Customer Service group is top tier!
March 20, 2026
Unprompted review
Reply from PURPLE LEAF
Thank you so much for your recommendation and kind words!
We are so glad we could assist you in getting your umbrella back in perfect shape. Maintaining professionalism and a quick response time is our baseline whenever a customer needs technical support or replacement parts.
Thank you for choosing us again, and enjoy your outdoor space!
i purchase 3 umbrellas which were well…
i purchase 3 umbrellas which were well built and beautiful...during a violent storm about 6 months ago two of them suffered broken arms...totally my fault! for not closing them beforehand.i kinda fixed one of them myself but the other are weren't fixable without new parts. purple leaf sent me replacement parts for free when i should have paid for them.they are great!!!
November 12, 2025
Unprompted review
Reply from PURPLE LEAF
Thank you so much for your honesty and your kind words!
Sending you those replacement parts for free was our way of saying thank you for being a loyal part of the Purple Leaf family. We are thrilled to know they are back in working order! Just remember to keep them closed when the clouds start looking grey next time!
Enjoy your restored outdoor sanctuary!
Umbrella Canopy Replacement
Ordered a replacement canopy for what I thought was a 9' square cantilever umbrella. Customer Service contacted me to ensure it was the right replacement. After several measurements and pictures, it turns out I had ordered the wrong canopy. Good thing they double-checked! Excellent customer service - and patient.
April 1, 2026
Unprompted review
Reply from PURPLE LEAF
We truly appreciate your patience and cooperation throughout the process. It’s wonderful to know your umbrella is now back in top shape. Enjoy your refreshed outdoor space!
They delivered fast and product was…
They delivered fast and product was great. We ordered 12 stools. They even checked with us before shipping because we had ordered so many and different sizes. I appreciate them checking with us to make sure we didn't order in error. Would buy from them again.
March 7, 2026
Reply from PURPLE LEAF
Knowing that this extra step gave you peace of mind means a lot to us. We’re thrilled that the delivery was fast and that you love the product. We look forward to serving you again in the future!
I purchased 10'x 14' gazebo
I purchased 10'x 14' gazebo, I'm 66 and had a friend help me with the installation. I found it well engineered, sturdy. It took us 4 days,but the weather was extremely hot, so that made it a little tougher. I would recommend,well build and nice to cut down on the blazing sun rays
March 6, 2026
Reply from PURPLE LEAF
Thank you so much for sharing your inspiring experience!
We have the utmost respect for you and your friend! Completing the installation of a 10'x 14' gazebo at 66 years old, especially in such extremely hot weather, is truly an impressive accomplishment.
We are thrilled to hear that you found the engineering to be sturdy and well-built. At Purple Leaf, we design our gazebos specifically to provide a sanctuary from the blazing sun, and we’re glad it’s doing its job perfectly for you.
We hope you and your friend enjoy many well-deserved, relaxing moments under the shade of your new gazebo!
Reply from PURPLE LEAF
We are thrilled that you had a great experience with us. Please feel free to reach out anytime if you have questions regarding product usage or maintenance in the future—we are always here to help!
Reply from PURPLE LEAF
Your recognition means a lot to our support team! Please feel free to share any further suggestions or questions as you enjoy your product.
Would’ve gotten five stars but had to…
Would’ve gotten five stars but had to get top replaced from being dented.
March 5, 2026
Reply from PURPLE LEAF
Thank you so much for your honest feedback!
We sincerely apologize for the dent on the top of your product upon arrival. While we strive for perfection, long-distance transit for large items can sometimes lead to unexpected minor damages.
We are glad we could resolve this quickly by providing a replacement top. While we missed out on that fifth star this time, your feedback is invaluable in helping us improve our packaging for the future. We hope the new top ensures your product looks and performs exactly as expected.
Please don't hesitate to reach out if you need anything else. We are always here to help!
Fast, friendly service.
March 5, 2026
Reply from PURPLE LEAF
Your recognition means a lot to our support team! Please feel free to share any further suggestions or questions as you enjoy your product.
Great customer support and the product…
Great customer support and the product is five stars!
March 5, 2026
Reply from PURPLE LEAF
Your recognition means a lot to our support team! Please feel free to share any further suggestions or questions as you enjoy your product.
Reply from PURPLE LEAF
Thank you for your support, and we hope you enjoy many wonderful moments in your beautiful outdoor setting!
The process to purchase was very easy…
The process to purchase was very easy and the product arrived in a timely manner.
March 4, 2026
Reply from PURPLE LEAF
Thank you for your support, and we look forward to serving you again!
Excellent customer service
We had a small problem with the included cover, reported the problem to Purple Leaf and they promptly sent a replacement cover at no additional cost.
March 2, 2026
Reply from PURPLE LEAF
Thank you for your support and for letting us make things right. We hope your outdoor space continues to look great under our protection!
Great product and ships on time.
March 4, 2026
Reply from PURPLE LEAF
Thank you for your support, and we hope you enjoy your new purchase!
The company was good about responding…
The company was good about responding with an option to replace my torn canopy. It took a month or so, but they were good with responding when the fabric came in. Fortunately, it was a great fit for what I have.
March 4, 2026
Reply from PURPLE LEAF
Thank you so much for your patience and for the positive feedback!
We are thrilled to hear that the replacement canopy is a perfect fit for your umbrella frame. We sincerely apologize for the month-long wait; due to the restocking cycle of specific fabrics, we truly appreciate the trust you placed in us during that time.
At Purple Leaf, we are committed to ensuring that even when parts are temporarily out of stock, we keep our customers informed through transparent and timely communication. It brings us great joy to see your umbrella restored to its best!
Enjoy your refreshed outdoor space!
What great customer service!
What great customer service! I’ve owned my 10ft umbrella for enough years that the fabric began to tear and fray. I had trouble finding the correct replacement on the website so I emailed and called…and they were so helpful. They even called after I ordered to make sure I did it right and made a correction to my order before it was sent. Fabulous work and product!
March 27, 2026
Unprompted review
Reply from PURPLE LEAF
Thank you so much for your loyal support over the years!
We are honored to hear that your 10ft umbrella has served you well for so long. At Purple Leaf, we don't just sell products; we are committed to providing long-term support for our community of owners.
We are thrilled that our team could assist you in finding the right replacement and took the proactive step to call and correct your order before it shipped. Going that "extra mile" is exactly what we strive for to ensure a perfect fit for your home.
We hope your refreshed umbrella brings you many more seasons of comfort and shade!
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