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Puzzler Reviews 

921
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 908 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of engaging puzzles, crosswords, and codewords that consistently keep minds active and offer hours of fun. People also appreciate the reliable subscription service, noting that it successfully saves money and delivers fresh issues directly to their doors right on schedule. Some reviewers were not happy with occasional delivery delays, regional postal disruptions, or expensive shipping costs when receiving items abroad. Additionally, some people noted challenges with smaller printed text requiring extra attention or experienced difficulties trying to navigate online account settings.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the fun and challenging... See more

Subscription

Customers had positive experiences with subscription, finding the process makes life much simpler and saves... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items are delivered promptly on schedule... See more

Quality

Clients share satisfaction on quality, noting that reviewers frequently enjoy the great variety of excellent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that a simple to use web... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love receiving my Puzzler magazine e every month. I've aways loved doing crosswords & codewords, another fav is cross Quiz it really gives the brain a workout. It's nice having it delivered as I can... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying Puzzle Compendium for years it’s my favourite. I look forward to my delivery with bated breath only thing that keeps me quiet. My fave puzzle is Double Take but only one anyway I wou... See more

Company replied

Rated 5 out of 5 stars

Hi, I have given you a 5* rating because of the great work you do in keeping my mind (and others) active. It isn't just some run of the mill stuff that one can fill in and forget, it is als... See more

Company replied

Rated 5 out of 5 stars

Ordering process could have been a bit better and it was necessary for me to contact customer service, however, my query was dealt with quickly and efficiently. Otherwise, very satisfied. If you buy m... See more

Company replied



Company details

  1. Publisher
  2. also in
  3. Book Publisher
  4. Magazine Store
  5. Media Company
  6. Newsstand

Written by the company

Puzzler is the go-to name in puzzles. Customers know us for our comprehensive range of puzzle magazines. We publish over 30 titles in the UK, including Puzzler and Puzzler Collection. Among the most popular puzzles available at newsstand and via cost-effective subscriptions are crosswords, wordsearches, codewords and arrowords.

About Puzzler

Written by the company

Puzzle market leader
Puzzler's quality publications have kept people across the UK entertained with puzzles since 1972.
Delivered to your door
Find Puzzler's titles in the shops, or have your favourites delivered with a cost-effective subscription.
Mindful puzzle time
Customers tell us puzzling keeps their mind active, and provides screen-free entertainment on the go.

Dedicated customer service

Our team is ready to reply to you

Got a question about a Puzzler subscription? Our team is here to help. Visit help.dcthomson.co.uk to find out how to contact us.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

921 reviews

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4.7

All reviews

(921)

908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivers on time

Delivers on time, no issues at all

April 1, 2026
Puzzler logo

Reply from Puzzler

Thank you for your feedback! We hope you continue to enjoy your subscription, Jackie.

Rated 5 out of 5 stars

A great company for puzzles

Excellent puzzle books from this company. The quality is consistent and it is worth subscribing to your favourite puzzles. My long time favourite is Codewords but there are many others to choose from.

March 31, 2026
Puzzler logo

Reply from Puzzler

Thanks for your kind words. We’re delighted that you’re enjoying your subscription.

Rated 5 out of 5 stars

Puzzler Sudoku subscription

I subscribe to Puzzler Sudoku. It arrives on time, is cheaper and more convenient than buying in the shop and if I have any queries, their customer service has been friendly and helpful

November 12, 2025
Puzzler logo

Reply from Puzzler

Thanks for your kind words. We’re delighted that you’re enjoying your subscription.

Rated 5 out of 5 stars

Great

It's a great puzzler

April 1, 2026
Puzzler logo

Reply from Puzzler

Thanks for your kind words. We’re delighted that you’re enjoying your subscription.

Rated 5 out of 5 stars

Beyond Soduko is great

I subscribe to Beyond Soduko: a brilliant selection of puzzles thank you

April 1, 2026
Puzzler logo

Reply from Puzzler

Thanks for your kind words. We’re delighted that you’re enjoying your subscription.

Rated 5 out of 5 stars

Regular supply

Regular supply of relevant emails.

April 1, 2026
Puzzler logo

Reply from Puzzler

We’re so glad you’re enjoying the puzzles. Thanks for your continued support.

Rated 4 out of 5 stars

I like puzzles

I like puzzles, I enjoy them and I do most of them. But some I skip on, too hard to solve, I end up leaving them. I only do the ones I am familiar with. Thanks.

April 1, 2026
Puzzler logo

Reply from Puzzler

We’re so glad you’re enjoying the puzzles. Thanks for your continued support.

Rated 5 out of 5 stars

Best puzzle book

I have purchased Puzzler from the first issue! Great puzzle book

April 1, 2026
Puzzler logo

Reply from Puzzler

We’re so glad you’re enjoying the puzzles. Thanks for your continued support.

Rated 5 out of 5 stars

Have had this delivered regularly for years

Have had this delivered regularly for years now, still love it. Delivery is consistently on time.

March 31, 2026
Puzzler logo

Reply from Puzzler

We’re so glad you’re enjoying the puzzles. Thanks for your continued support.

Rated 5 out of 5 stars

My granddaughter loves the puzzles

My granddaughter loves the puzzles and looks forward to getting the next magazine. The company also communicates well with customers.

April 1, 2026
Puzzler logo

Reply from Puzzler

We’re so glad you’re enjoying the puzzles. Thanks for your continued support.

Rated 5 out of 5 stars

LOVE Puzzler Collection

I love the Puzzler Collection & have been doing the puzzles since I was a young girl which is a very long time. Both my mum & sister love it too.
I have it on subscription & eagerly await it popping through the letter box each month. For me it's my bit of relaxation at bedtime or when I'm on my travels.
Delivery is always spot on time & it arrives in a clear plastic bag.
Over the years I have learnt alot of general knowledge just by doing my Puzzler & it's amazing what you remember. Don't know the answer to any of the questions, look up the answer at the back of the book & I can guarantee the answer will stay with you for next time.
LOVE my Puzzler & thank you for years of keeping me occupied doing what I like 'puzzles'.

April 1, 2026
Puzzler logo

Reply from Puzzler

We’re so glad you’re enjoying the puzzles. Thanks for your continued support.

Rated 5 out of 5 stars

Good value and regular delivery is a…

Good value and regular delivery is a great help. Always arrives just as the previous one has been finished!

April 1, 2026
Puzzler logo

Reply from Puzzler

We’re delighted to hear you’re enjoying the puzzles, Mrs. Hunt. Thanks for your support!

Rated 5 out of 5 stars

Good selection of different types of puzzles

Good selection of different types of puzzles, and varied difficulty. Delivery not always reliable but possibly that's because I live in France. Customer service friendly and helpful.

April 1, 2026
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Reply from Puzzler

It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.

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