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Puzzler Reviews 

921
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 908 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of engaging puzzles, crosswords, and codewords that consistently keep minds active and offer hours of fun. People also appreciate the reliable subscription service, noting that it successfully saves money and delivers fresh issues directly to their doors right on schedule. Some reviewers were not happy with occasional delivery delays, regional postal disruptions, or expensive shipping costs when receiving items abroad. Additionally, some people noted challenges with smaller printed text requiring extra attention or experienced difficulties trying to navigate online account settings.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the fun and challenging... See more

Subscription

Customers had positive experiences with subscription, finding the process makes life much simpler and saves... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items are delivered promptly on schedule... See more

Quality

Clients share satisfaction on quality, noting that reviewers frequently enjoy the great variety of excellent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that a simple to use web... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love receiving my Puzzler magazine e every month. I've aways loved doing crosswords & codewords, another fav is cross Quiz it really gives the brain a workout. It's nice having it delivered as I can... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying Puzzle Compendium for years it’s my favourite. I look forward to my delivery with bated breath only thing that keeps me quiet. My fave puzzle is Double Take but only one anyway I wou... See more

Company replied

Rated 5 out of 5 stars

Hi, I have given you a 5* rating because of the great work you do in keeping my mind (and others) active. It isn't just some run of the mill stuff that one can fill in and forget, it is als... See more

Company replied

Rated 5 out of 5 stars

Ordering process could have been a bit better and it was necessary for me to contact customer service, however, my query was dealt with quickly and efficiently. Otherwise, very satisfied. If you buy m... See more

Company replied



Company details

  1. Publisher
  2. also in
  3. Book Publisher
  4. Magazine Store
  5. Media Company
  6. Newsstand

Written by the company

Puzzler is the go-to name in puzzles. Customers know us for our comprehensive range of puzzle magazines. We publish over 30 titles in the UK, including Puzzler and Puzzler Collection. Among the most popular puzzles available at newsstand and via cost-effective subscriptions are crosswords, wordsearches, codewords and arrowords.

About Puzzler

Written by the company

Puzzle market leader
Puzzler's quality publications have kept people across the UK entertained with puzzles since 1972.
Delivered to your door
Find Puzzler's titles in the shops, or have your favourites delivered with a cost-effective subscription.
Mindful puzzle time
Customers tell us puzzling keeps their mind active, and provides screen-free entertainment on the go.

Dedicated customer service

Our team is ready to reply to you

Got a question about a Puzzler subscription? Our team is here to help. Visit help.dcthomson.co.uk to find out how to contact us.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

921 reviews

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4.7

All reviews

(921)

908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Puzzler collection happiness.

I always look forward to my puzzler magazine arriving . The puzzles are varied and never boring and enough to keep me occupied until the next issue.

April 1, 2026
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Reply from Puzzler

It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.

Rated 5 out of 5 stars

The Q kriss kross puzzler magazine is…Brilliant

The Q kriss kross puzzler magazine is brilliant. Really good for the brain! I Would definitely recommend it. I have been subscribing for several years now.
It is so good to have it delivered to my home address too.
I would give the magazine 5🌟🌟🌟🌟🌟

April 1, 2025
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Reply from Puzzler

We’re thrilled to hear you’re having a great experience as a subscriber. Thanks for letting us know.

Rated 4 out of 5 stars

A wide variety of puzzles to complete…

I started doing these puzzles whilst in the 6th form at school, and very many years later I still enjoy receiving my book on a subscription. There's a wide variety of puzzles to complete during the month, so even if there is a type you don't enjoy there are plenty of others to do. Some are straightforward, others are definitely more challenging and make you think; some take a couple of minutes, others require a bit more time and thought!

April 1, 2026
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Reply from Puzzler

It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.

Rated 5 out of 5 stars

I cannot wait for the Puzzler to arrive…

I cannot wait for the Puzzler to arrive as I have usually finished the previous one within the month! I love the variety of puzzles, especially the logic ones and alphabeticals.

April 1, 2026
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Reply from Puzzler

We’re thrilled to hear you’re having a great experience as a subscriber. Thanks for letting us know.

Rated 3 out of 5 stars

The puzzles are in the Collection are varied to suit all Puzzler needs and cater for all tastes. However I detect clue repetition in some of the crosswords!

The puzzles are in the Collection series are fine. Some I never do. Not enough Outsider or Cryptic ones.
My big criticism has to be your delivery.
I live in France and there are multiple problems with the post here since Brexit. In addition I gather that there have been problems with the UK post as well.
I waited ten weeks for issue 503!

April 1, 2026
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Reply from Puzzler

Thank you for your feedback, we are aware of the postal issues for our French subscribers at present. We are working with Royal Mail and Le Poste to rectify this issue.

Rated 5 out of 5 stars

Really enjoy the puzzles

Really enjoy the puzzles. They keep my mind going and get ne off my phone

I wish they were every 2 weeks

April 1, 2026
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Reply from Puzzler

We’re thrilled to hear you’re having a great experience as a subscriber. Thanks for letting us know.

Rated 5 out of 5 stars

Enjoyable puzzles.

Always enjoy the puzzles in the Puzzler. I have had a subscription for a few years now and it is great having it delivered instead of trying to remember if I have already got the one in the shops.

March 3, 2026
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Reply from Puzzler

We’re thrilled to hear you’re having a great experience as a subscriber. Thanks for letting us know.

Rated 5 out of 5 stars

Reliable service

I have subscribed for several years with no problems.

April 1, 2026
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Reply from Puzzler

Thank you for your kind review. We’re delighted to have you as part of the Puzzler community.

Rated 4 out of 5 stars

I enjoy doing puzzles especially…

I enjoy doing puzzles especially Cryptic crosswords, sudoku, numerical, logistical and outsider. I appreciate knowing that the magazine will be there for me every month.

March 16, 2026
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Reply from Puzzler

It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.

Rated 5 out of 5 stars

Good mix of puzzles delivered regularly…

Good mix of puzzles delivered regularly and efficiently.

April 1, 2026
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Reply from Puzzler

That's absolutely wonderful to hear, thank you for taking the time to share your feedback.
We're thrilled to hear that our puzzles have had such a positive impact.

Rated 5 out of 5 stars

never worry about missing

I need never worry about missing an issue with my subscription. It always arrives slightly before the shops get it.
Absolutely no worries at all.

April 1, 2026
Puzzler logo

Reply from Puzzler

That's absolutely wonderful to hear, thank you for taking the time to share your feedback.
We're thrilled to hear that our puzzles have had such a positive impact.

Rated 3 out of 5 stars

I have no complaints about the product…

I have no complaints about the product but am astonished at how long my Puzzler takes to get to me. At the back of the magazine it tells you when the next issue comes out and sometimes I don´t get it and other times it takes from 4 to 6 weeks to get from Malmoe, Sweden or Bratislava to me in Spain. All in Europe and a normal letter from any EU countries never takes more than 5 days .

June 1, 2025
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Reply from Puzzler

Thank you for your feedback. In regard to business mail, the standard delivery estimate for international deliveries is 4-6 weeks. Since the UK is not longer part of the EU, this is the reason mail from the UK to EU countries now has this delivery time.

Rated 5 out of 5 stars

Enjoying crosswordReally enjoying the crosswords

Really enjoying the crosswords. Having terrible difficulty reading the numers on the clues on the Saturday large puzzle. We both have very good eyesight but it is sometimes impossible to read the numbers - they are very faint

April 1, 2026
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Reply from Puzzler

That's absolutely wonderful to hear, thank you for taking the time to share your feedback.
We're thrilled to hear that our puzzles have had such a positive impact.

Rated 5 out of 5 stars

I love having a variety of puzzles each…

I love having a variety of puzzles each month, some easier and some challenging.

April 1, 2026
Puzzler logo

Reply from Puzzler

That's absolutely wonderful to hear, thank you for taking the time to share your feedback.
We're thrilled to hear that our puzzles have had such a positive impact.

Rated 5 out of 5 stars

Love the puzzles

Love the puzzles, always delivered on time and excellent value.

April 1, 2026
Puzzler logo

Reply from Puzzler

That's absolutely wonderful to hear, thank you for taking the time to share your feedback.
We're thrilled to hear that our puzzles have had such a positive impact.

Rated 5 out of 5 stars

Puzzler is brilliant

Puzzler is brilliant, definitely recommend, love doing the Logic puzzles, actually all of them.

April 1, 2026
Puzzler logo

Reply from Puzzler

Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying your puzzles.

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