puzzleYOU USA Reviews 310

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the puzzles, noting sturdy pieces, vibrant colors, and a beautiful finish that brings images to life. People also frequently praise the ordering process, finding it easy to use and efficient, with quick turnaround times from order to receipt. The delivery service is often highlighted for its speed and efficiency. However, some people were dissatisfied with various aspects. Several customers reported issues with missing pieces in their orders, while others found the image quality to be poor, with blurry or distorted pictures that did not match the uploaded originals. There are also concerns about customer service, with some reviewers mentioning unresponsiveness to emails and phone calls, or a lack of support when issues arose. Additionally, some customers were surprised by unexpected customs fees upon delivery.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the high quality, vibrant colors,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the high quality of the puzzles,... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the ease of ordering, fast... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the excellent... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many consumers praise the fast processing and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can only blame myself, but if your workflow would have had a mechanism to prevent the image I submitted from being turned into a puzzle that would have helped. On your website, the puzzle image loo... See more

Company replied

Rated 4 out of 5 stars

Two different 15" x 20" 500 piece puzzles were made for me from cellphone pictures. Each piece has fitten perfectly exact and locks into place quite well. Ordering process was great which provided pic... See more

Company replied

Rated 4 out of 5 stars

I stumbled accross the sight while looking for a birthday gift. I was able to convert a family painting into a wonderful high quality puzzle that has been enjoyed immensely. The only big issue I had w... See more

Company replied

Rated 2 out of 5 stars

It wont work as a gift because they send it in packaging that screams exactly what is inside. I have never seen so much product branding to a person that already bought the product. Unless you wait... See more

Company replied


Company details

Written by the company

Custom Photo Jigsaw Puzzles made easy! Choose & upload 1-65 of your favorite pictures & select 2000, 1000, 500, 200, 100 or 48 pieces. 250+ puzzle templates & 80+ gift box designs to customize with your message. Fast 2-day UPS shipping from our friendly team in Pennsylvania, USA.


Contact info

3.4

Average

TrustScore 3.5 out of 5

310 reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Better instructions needed

I wish that the site would've given better instructions as to what type of picture to use. I picked one with too much white which makes it impossible to put together. Sadly, I learned the hard way.

June 28, 2025
Unprompted review
puzzleYOU USA logo

Reply from puzzleYOU USA

Thank you for sharing your feedback. We’re very sorry to hear that your puzzle turned out to be more challenging than expected. Images with large areas of similar colors, such as white backgrounds, can indeed make assembly more difficult. We appreciate your suggestion about clearer guidance and will work on improving the instructions and tips we provide on our site to help customers choose the best possible images. If you’d like, please feel free to reach out to our customer service team — we’d be happy to assist with recommendations for future orders to ensure a more enjoyable puzzling experience!

Rated 5 out of 5 stars

Golden Wedding family project

We were selected 3 pictures from our wedding for the puzzle. We chose to label the box "Golden Wedding". Then for the anniversary weekend the family worked together to discover the pictures. It was the hit that brought everyone together.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

It was an easy task to order and great quality

It was an easy task to order the puzzle. My wife loves puzzles and she was convalescing from a surgery and only had the use of one arm. The puzzle looked great, even though the photo was not a HD photo. We will do it again for the end of the year as a gift.

February 6, 2025
Unprompted review
Rated 4 out of 5 stars

Two different 15" x 20" 500 piece…

Two different 15" x 20" 500 piece puzzles were made for me from cellphone pictures. Each piece has fitten perfectly exact and locks into place quite well. Ordering process was great which provided picture of how assembled puzzle would appear. Turrn around time from order to receipt was very quick. I had both puzzles mounted and framed for wall hanging at Clubhouse Library at senior citizen community where we live. Both pictures were taken on our campus with puzzles being joyfully assembled by a very willing team of residents.

September 2, 2025
Unprompted review
puzzleYOU USA logo

Reply from puzzleYOU USA

Thank you for sharing your wonderful experience! We’re delighted the puzzles turned out beautifully and became such a meaningful addition to your community’s clubhouse library. It’s heartwarming to know they were joyfully assembled and now proudly displayed — we’re honored to have been part of it.

Rated 5 out of 5 stars

great service


great service. puzzle arrive in mannerly time after ordering and graphics are great. One of my puzzles had a piece missing and they replaced the whole puzzle with no charge or shipping. I feel they do great work.
JB

September 6, 2025
Unprompted review
Rated 2 out of 5 stars

I bought FOUR puzzles as gifts and the…

I bought FOUR puzzles as gifts and the resolution was terrible - very, very blurry. I reached out to customer service and was told that there was a "resolution indicator" on my order. I didn't see it. I'm not saying it wasn't there - but it wasn't obvious to me. So, no refund, no credit, not nothing other than telling me it was my own fault for paying over $100 for an inferior product.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

To be totally honest I thought that the…

To be totally honest I thought that the puzzle would be of ok quality, but I was wrong. It was like a photo that I took of my granddaughter. The photo was of her putting a puzzle together. The clearness and quality was excellent. I am very pleased.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

surprise birthday present…

This was a surprise birthday present for my wife, using a photo she herself had just taken. She loved it. The photoreproduction was crisp. The puzzle cutting was clean.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

They are very good quality

They are very good quality. I have ordered 5 puzzle and was very happy with every single puzzle. They were super fast with shipping too!!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great puzzle

I designed a puzzle out of old medical textbooks. The cut, material, and picture were fantastic. I will be ordering more custom puzzles from these guys. Good price and fast shipping.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service, no response to emails or phone calls. Box arrived damaged which was supposed to be given as a gift and they didn’t respond. Try a different company that has better customer service, PuzzleYou.com sucks!!

July 31, 2025
Unprompted review
puzzleYOU USA logo

Reply from puzzleYOU USA

We're sorry to hear that your box arrived damaged and that there was a miscommunication somewhere. We generally respond to every communication and would love to help make this right!

Please consider using our contact form here: https://www.puzzleyou.com/contact and we will be happy to address your issue!

Rated 3 out of 5 stars

I can only blame myself

I can only blame myself, but if your workflow would have had a mechanism to prevent the image I submitted from being turned into a puzzle that would have helped. On your website, the puzzle image looked fine. In real life, the dark spots all blended in and it made building the puzzle unpleasant because there were no discernible features.

March 12, 2025
Unprompted review
puzzleYOU USA logo

Reply from puzzleYOU USA

Thank you for taking the time to share your experience. We’re sorry to hear that the final puzzle did not turn out as expected. While the preview on our website is designed to give customers a good idea of how their image will look, we understand that some photos with large dark areas or limited contrast can be especially tricky once turned into a puzzle. Your feedback about adding safeguards in our workflow is very helpful, and we will take it into consideration as we continue to improve our process. If you’d like, our customer service team can also provide tips for selecting images with more contrast and detail for future puzzles to ensure a more enjoyable building experience.

Rated 5 out of 5 stars

My 3-year old cousin puts 100 piece…

My 3-year old cousin puts 100 piece puzzles together with no help. He doesn't even look at the picture before starting. I got him one of himself without the picture printed on the box. When he put it together, he was so excited exclaiming, "it's ME!" No problem with the pieces, nothing! If a 3-year old can love it, everyone should be able to. He was so happy!!!

June 20, 2025
Unprompted review

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