I am extremely disappointed with Pyypl. I am currently in Tbilisi, Georgia, and I have lost access to my funds due to a "TRANSACTION_MONITORING_HARD_STOP" error. Despite multiple attempts to resolve... See more
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After months of issues and disappearing from the Play Store, Pyypl is back, allowing withdrawals and transfers again. They’ve replaced blocked Visa cards with free ones, which is a good sign. However,... See more
Company replied
company accepts new registrations, but dont offer any bank transfers or card spending. they keep telling that it will be resolved soon, then asking to wait a month , my money frozen. They refuse t... See more
Company replied
PYYPL has not solve my refund ticket ID#332071 for 5 Months now, I have provided all the necessary supporting documents but still have not resolve it. PYYPL doesn't care about their customer. they do... See more
Company replied
Company details
Written by the company
Pyypl is an international payment technology company and financial services provider using blockchain in its core systems. Pyypl is globally accepted digital alternative for a credit card, if you cannot get one. Pyypl connects any smartphone owner into the formal financial system. Pyypl works immediately, and it can be used anywhere, anytime. Pyypl is safe, affordable and easy to use. We are proud to be 100% compliant with all the regulative and security standards and to support global initiatives for financial inclusion. Pyypl has the ambition to become the biggest fintech payment services provider in the Middle-East, Africa and Central Asia region. Pyypl Group Ltd operates under Abu Dhabi Global Market.
Contact info
U.A.E.
- pyypl.com
2.6
Poor
822 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor co-operation
Hello, how well we used to co-operate with you, but now it has become impossible, why did you stop co-operating with Russian citizens? It's very bad.
November 3, 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Alex!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
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Do not trust UAE PYYPL becuse ...
Do not trust UAE PYYPL because they cut 5050 Dhs from my account. I sent the multiple email to them to return my money back but they did not.
Pyypl has no valied telephone number in their website. They will not aswer to their land line and mobile number that they mentioned on their website. Try to call to below number to find out that you can not trust the pyypl in UAE.
+971502008673 & +97144396266
If you want to know more about my bad experience on UAE pyypl, do not hesitate to call me 24/7
My mobile number: +971506761493
March 3, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Abbas!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Great: I got my money back!
After my last review on Feb 27, 2024 regarding the lost of my money. Pyypl's Customer Agents emailed me and sent my money back. I am happy!
Definitely, my experience with them is excellent!
May God bless you!
Pyypl is a company that you can trust!
February 29, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Marabishi!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Situation is resolved
PS I ve got my money
13 of January I debited 100$ through smartcontract in their app. In 1.5 month I didn't get my money and support didn't help me. And today they closed my ticket. So I've lost 100$.
January 13, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Sergey,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Customer service is no good
Customer service is no good. You can get prompt automated, pre-defined blurbs, but not real updates froma person. They close tickets without giving any resolution. The stock standard answer would be, the team is working on it, and close the ticket. I have been following up on a refund for almost 30 days now. No refund, no real updates. Just closed tickets without any resolution. Dealing with CS is frustrating.
February 27, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Nik!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
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Why your pyypl system app is not…
Why your pyypl system app is not accepting money transfer to Philippines during night time up to early in the morning? Your statement in your blog says your service is 24/7. It is misleading when you are not attending services late night till mid morning. Please remove 24/7 when you are not able to do it as the customer will not top up funds that can not withdrawn having no physical card.
I had top up 27 feb 16:25 and after countless and stressful tries to send money to Philippines, I was successfully only at 28 Feb 13:07. Do the math how to count that in between.... And place your feet on my shoes....
Hopefully in future, if your system is ongoing system upgrade for sending money then your service for top up shall be off as well... To sum up, 3 star for resolving the issue, 5 star for instant received funds when there is no system upgrade, 1 star for management services since it is not 24/7 service. Average rating 3 star.
February 27, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Sunyong!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Their Virtual Card is unavailable now
Their Virtual Card is unavailable now. But they charged fees for the card from balance. Why?
February 21, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Martin!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
What is the reason why my card does not…
What is the reason why my card does not appear in the application?
November 1, 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Amine!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Pyypl are the most friendly solution…
Pyypl are the most friendly solution for the last 6 months
In my case , ieve been waiting my refund for more then a month , but today their great user support told me that m'y refund Come in
I want to give them 4 star for resolving my refund case
February 25, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Amine,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
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It is HWR
They suddenly decided that they no longer work in my region...locked me out of my account without warning. Now I can't even retrieve my money that was in the wallet.
HWR.
February 25, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, May!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Top Up Swift Payment RESOLVED
all is good now, I got full amount on my wallet, thanks
February 7, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Anzhello,
I hate to see that you are not quite having Pyypl experience we want you to have. However nothing to worry about as I have sent you an email conversation to discuss further. So please check your inbox as I will be waiting for your response. okay?
With Love,
Pyypl Team!
Please unblock my account please help…
Please unblock my account please help me about this issue
February 19, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Ibrahim!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
15 days finish my account not opening
15 days finish my account not opening
Every time coming error
February 16, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Nadir!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
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Wonderful experience and caring for…
Wonderful experience and caring for customers 😊
February 16, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Sead,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
My account blocked without any reason
My account blocked without any reason
February 16, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Reply from Pyypl (pronounced "people")
Hi Hanzala,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Scam. Blocked my account and hold my fund
Again!!!
I tried to make 5 different mpesa and mobile transfers before they all failed and my pyypl account debited.
I filed complaints for these transactions so as to be reversed, before in like the 3 day my account was blocked.
The no response to my complaints for over 3 weeks, and I was told my account got blocked due to misuse.
Misuse? How? Yet no response given after the mail.
My issue now is, I care not about the account blocking, REFUND my MONEY. Atleast, if for an unknown misuse reason you blocked my account. Then return my money and everyone should go there separate ways.
January 24, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
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"transaction pending is not a big thing, it happens everywhere, but there should be a customer support team that can solve it immediately." This is my review.
Thank you very much for sending my money to my account after 5 days. after my loss.
I know it won't make any difference to you, but this was our last transaction.
February 14, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Fazal!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
My pyypl account is not working,i send…
My pyypl account is not working,i send money to my son in Pakistan but money is not transfoe,and not refund in my account,
February 8, 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Mohammad!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Reply from Pyypl (pronounced "people")
Hi, Mehran!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
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