Qdos Contractor Reviews 153

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, efficiency, and helpfulness. Customers highlight the excellent customer service, noting that interactions are pleasant and productive, with staff taking the time to explain things clearly and ensure satisfaction. The service provided is frequently described as efficient and straightforward, with many people appreciating the quick response times and the ease of the overall process. Some people also felt that the company consistently understands individual client and business needs, ensuring tailored solutions and continued satisfaction over many years.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism and helpfulness.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Response time

Clients share positive opinions on response time, consistently praising the quick and easy resolution of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling online getting insurance for the first time, I was recommended Qdos. Their website was so much easier to use but I was still a little daunted. I received a phone call from Harli... See more

Rated 5 out of 5 stars

Initially dealt with via chat, Harlie was very efficient. Passed me onto a colleague who called me whilst myself and Harlie were still ending our chat. Hannah was ver personable and efficient, taking... See more

Rated 5 out of 5 stars

Spoke with Harlie over the phone today she sorted it all out , very professional always asking if I understood the fancy words & taking her time to ensure I was happy with everything . It only took 5... See more

Rated 5 out of 5 stars

Every time I have contacted them about something over the last 2 years I have been with QDOS, it has always been quick and easy. Efficient team and great customer service. Kaisey in particular was hel... See more


Company details

Written by the company

Contractor insurance at competitive premiums from self-employed contractor and IR35 legislation specialists, Qdos Contractor. Instant Online Quotes


Contact info

4.8

Excellent

TrustScore 5 out of 5

153 reviews

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Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. I extend my particular thanks to Emily Wright. I didn't require one of my purchased services and the company swiftly issued me a refund - without having to chase or flag this with them!

October 10, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

I will pass on your feedback to Emily! Thank you for the feedback :)

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Request responded to promptly and…

Request responded to promptly and handled over the phone in minutes - great service!

October 9, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thanks for your 5 star rating!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Great customer service!

Harlie made the whole process of purchasing tax enquiry insurance fast and hassle free. Great, friendly customer service. Thank you!

September 23, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you so much for your feedback. I will ensure to pass on your comments to Harlie!

Many thanks,
Qdos Customer Services team

Rated 5 out of 5 stars

Clear and transparent policies…

Clear and transparent policies (overarching design is a plus for me also), quick and friendly customer service.

September 23, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Glad to hear it - thank you for your 5 star rating!

Many thanks,
Qdos Customer Services team

Rated 5 out of 5 stars

Rebecca made it quite easy for me to…

Rebecca made it quite easy for me to make a decision on whether to keep my policy.

September 18, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your 5 star rating, I will be sure to pass on your feedback to Rebecca!

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Danielle made renewing my policy very…

Danielle made renewing my policy very easy over the phone today.
Went through key points and informed me of policy wording changes

September 18, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for renewing with us for another year! I will let Danielle know of your 5 star rating.

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Friendly

Friendly, clear communication, thorough process, helpful

September 9, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Always easy to deal with

Always easy to deal with - they pick up the phone and are helpful - can't ask for more than that !!!!

September 6, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

That's what we like to hear! Thank you for taking the time to provide feedback, we really appreciate it!

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Highly recommend QDOS Insurance and speaking with Harlie McKeown

had the pleasure of working with Harlie McKeown at QDOS Insurance and was extremely impressed with her professionalism and friendliness throughout the process. She took the time to explain all the details clearly, making sure I understood everything before proceeding. I felt confident and well-informed, thanks to her expertise.

I highly recommend QDOS Insurance for the various options it offers, along with Harlie McKeown for her outstanding service and knowledge in the insurance industry.

September 4, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for taking the time to provide us and Harlie with feedback, it really means a lot!

I will pass on your comments to Harlie too!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Chatted with Hannah on the need to…

Chatted with Hannah on the need to update my Company details following change of our company name in December 2023 and that we needed new policy documents to be re-issued under the new name

All these were accomplished in less than 5 minutes. What a fantastic service!

September 2, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback! We really appreciate it.
I will pass on your feedback to Hannah too!

Kind regards
Qdos Customer Services Team

Rated 5 out of 5 stars

Great service

Great service

August 9, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Glad to hear it - thank you for your feedback :)

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

I had a agent today for Qdos insurance…

I had a agent today for Qdos insurance I don’t normally mention names but I will this time her name is Harlie Mckeown she was so efficient pleasant and very professional and a joy to communicate with

August 7, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for taking the time to provide Harlie with feedback, we really appreciate it!

Kind regards,
Qdos Customer Services Team

Rated 5 out of 5 stars

Great customer experience

I used web chat twice today and needed an offer processing and some details on a policy amending - Chloe and Harlie both provided quick and friendly service to carry out the tasks effectively.

August 6, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback - we really appreciate it!

Kind regards,
Qdos Customer Services Team

Rated 5 out of 5 stars

Great customer service from Harlie

Harlie in the QDOS team was just so responsive, instantly clarified what I was looking for and sorted me out with a quote - great customer service!

August 1, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Glad to hear it! Thanks for the review :)

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Copies of Certificates delivered efficiently

I needed to get hold of urgent copies of Certificates and the consultant I chatted with, Rebecca, was extremely efficient and helpful.

July 29, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback and rating! I will pass your comments onto Rebecca :)

Many thanks
Stephanie
E-Commerce Sales Manager

Rated 5 out of 5 stars

Really easy to use and competitive…

Really easy to use and competitive pricing. Cancelled 1 week into the direct debit payment but was able to cancel with immediate effect and no further payments or admin fee - thats good in this day and age and all done through online chat too. Very happy.

July 26, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Glad to hear that we made things simple for you - it's what we strive for! Hopefully you will be able to return to Qdos in the future!

Many thanks,
Stephanie
E-Commerce Sales Manager

Rated 5 out of 5 stars

Thank you Harlie,

Thank you Harlie, I received prompt responses and above all Clear and concise information. Helping make my decisions.

July 26, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

I shall pass on your thanks and 5 star rating to Harlie - thank you for providing us with feedback, we love hearing that our team is doing a fantastic job!

Many thanks
Stephanie
E-Commerce Sales Manager

Rated 5 out of 5 stars

Really easy and helpful when renewing…

Really easy and helpful when renewing my business insurance especially as I had to cut short an existing policy where I was refunded.

July 25, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your 5 star rating and renewing with Qdos again - we really appreciate it!

Many thanks
Stephanie
E-Commerce Sales Manager

Rated 5 out of 5 stars

Spoke to Harlie today on the Live Chat…

Spoke to Harlie today on the Live Chat regarding a policy change.

Communication was unbelievably fast, I understood everything Harlie passed on to me as they were great at breaking down the information and getting it across.

Very polite, an absolute credit to the company. Every customer service agent could do with following Harlies example.

Will be recommending Qdos to everyone now.

Thanks a lot!

July 24, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you so much for your feedback! I will pass your comments onto Harlie.

We are so grateful for your referrals, it means we are doing a good job so thank you!

Many thanks
Stephanie
E-Commerce Sales Manager

Rated 5 out of 5 stars

Excellent

Fast, efficient and effective

July 24, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thanks for your feedback!

Stephanie
E-Commerce Sales Manager

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