The process of booking my appointment was easy. Really liked the pre-consult comprehensive questionnaire which meant a short targetted consult. Doctor called et the very start of the allocated hour wh... See more
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Review summary
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Well after my previous time using Qoctor which didn't go so well. I'm pleased to say that this experience was once again back to a great one. Stress free booking and the my reason for making the app... See more
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Dr Filip was great very friendly and easy to talk to. The checking out process needs improvement as it didn't give me an option to choose a time slot and I had to contact customer service via chat as... See more
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Just needed a prescription as I had left my medication back in NZ. The doctor was very approachable and friendly. Script was quickly done and immediately sent to a local pharmacy of my choice which w... See more
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Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
13K reviews
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Reply from qoctor
Hi Noel,
Thank you for your feedback.
We’re sorry to hear that your experience felt like a waste of time. I can confirm that your order has been completed by one of our doctors.
If you have any further concerns or would like to discuss anything in more detail, please feel free to email us at info@qoctor.com.au, and we’ll be more than happy to assist you further.
Kind regards,
The Qoctor Team
Awesome!
Speedy with the services and straight to the point. Booking process was very easy. Response was very smooth and quick.
March 14, 2026
Reply from qoctor
Hi Lee,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Damien,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Specialist Referral
Easier and cheaper than our gp especially for those of us that are never bulk billed.
March 17, 2026
Reply from qoctor
Hi Jeannie,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
There wasn’t a correct option to select…
There wasn’t a correct option to select in the initial form so I ended up with Dr. who said I had to go via a different route that necessitated a whole second booking
March 10, 2026
Reply from qoctor
Hi Ian,
Thank you for sharing your experience, and I’m sorry for the confusion caused during the booking process.
Our doctors do review each request ahead of the consultation to ensure patients are directed through the most appropriate pathway. In some cases, this may mean advising a different booking option if it better aligns with your needs, which is likely why a second booking was recommended.
We understand this can be frustrating, especially when the initial form doesn’t seem to fit your situation. Your feedback is valuable, and we’ll certainly take this into account as we continue improving the booking experience.
If you need help choosing the correct pathway or would like us to guide you through the next steps, please feel free to reach out—we’re here to help.
Kind regards,
The Qoctor Team
Just go to gp who could do bulk…
Just go to gp who could do bulk billing. Disappointed that what telehealth could do and couldn’t.
March 16, 2026
Reply from qoctor
Hi Kevin,
Thank you for sharing your feedback. We are sorry to hear that our telehealth services did not meet your expectations regarding billing.
To maintain the quality of our care and cover the operational costs of our platform, Qoctor is a private billing practice. We aim for full transparency, which is why our fee structure and the fact that we do not offer bulk billing are clearly stated on our website and during the booking process.
Regarding telehealth specifically, we must adhere to strict Medicare eligibility requirements for rebates. These rules often dictate what can and cannot be bulk-billed or rebated via phone or video consultations.
We understand that healthcare costs are an important consideration, and we appreciate your feedback, as it helps us ensure our messaging remains as clear as possible for all patients.
Best regards,
Reply from qoctor
Dear JS,
Thank you for sharing your feedback. We are very sorry to hear that you felt your physician was disengaged during your visit. This is certainly not the standard of care or the level of connection we strive to provide our patients.
We have sent you a direct message/email to learn more about your experience and to see how we can make this right. You may also reach us at info@qoctor.com.au
We value your input and hope to find a resolution together.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Libby,
Thank you so much for your kind feedback!
We’re really glad to hear that you found the process convenient, quick, and easy to use. That’s exactly the experience we aim to provide, so it’s great to know we’re meeting your expectations.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know.
Kind regards,
The Qoctor Team
Easy- straightforward and very…
Easy- straightforward and very competent as a great service!
March 16, 2026
Reply from qoctor
Hi Edwina,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Great service for a medical certificate…
Great service for a medical certificate without the hassle of going to the clinic. Thank you!
March 15, 2026
Reply from qoctor
Hi Cathryn,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Honest Review.
More people should give their honest accounts.
If you're concerned with your health as a woman don't bother with this. I wanted a second opinion to discuss some results I recently received because I was concerned. I encountered dismissal and terrible professionalism.
I also waited 2 extra hours to be seen. Previously I have also had a terribly late certificate and a Dr dropping out mid call because they made their diagnosis within 5 minutes before I had a chance to even finish my sentence.
Expect a fast food service with zero empathy.
(Also for those interested in the heading and location of this. This site is not allowing me to adjust these details)
March 17, 2026
Unprompted review
Reply from qoctor
Hi there!
Thank you for providing your honest feedback. We are genuinely sorry to hear that your experience did not meet the standards of care and professionalism we strive to provide, especially regarding a sensitive health concern.
We take reports of dismissal and wait times very seriously. Our goal is to provide thorough, empathetic support, and it is clear we missed the mark during your consultation.
We would like to look into this for you immediately. To help us investigate the details of your appointment and the delays you experienced, could you please email us at info@qoctor.com.au?
We value the opportunity to address your concerns directly and work toward a resolution.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Josh,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Very easy to understand
March 13, 2026
Reply from qoctor
Hi Jamie,
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that you found the process easy to understand. Our team works hard to keep everything as clear and straightforward as possible, so it’s great to know that your experience reflected that.
Your feedback truly means a lot to us and helps reassure our team that we’re on the right track in making healthcare more simple and accessible online.
Thanks again for your support, and we hope to assist you again whenever you need us.
Kind regards,
The Qoctor Team
Rushed Consultation and Abruptly Ended Telehealth Call With No Follow-Up
I booked an urgent telehealth consultation with Qoctor and paid the additional priority fee expecting to speak with a doctor within about 15 minutes, but waited around 30 minutes before the consultation began.
During the call the doctor appeared rushed and repeatedly spoke over me while I was trying to explain the reason for my consultation. He then stated he could not hear me properly and that he would refresh the browser, after which he abruptly ended the video call and never reconnected.
I later received an email saying my request had been cancelled due to incomplete medical history. My concern is not about the outcome of the referral, but the unprofessional handling of the consultation and the lack of follow-up after the call was ended.
March 15, 2026
Unprompted review
Reply from qoctor
Hi Vinay,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent consultation and for the frustration caused by the delay and the disconnection during the call.
Please know that we did our very best to review your request thoroughly. We also escalated and endorsed your case to our senior doctors for further assessment. However, after review, they advised that your request is not suitable for an online consultation. As our service operates solely online and all outcomes are subject to the doctor’s clinical discretion, you may need to see a GP face-to-face for further assessment and assistance with your request.
We also understand that you paid the priority fee expecting a faster consultation. Due to the circumstances and the outcome of the review, we have processed a full refund for your order. Please note that the refund may take 3–5 business days to appear in your account, depending on your financial institution.
We truly apologize for keeping you waiting and for the inconvenience caused. Our team did our best to escalate and review your request with our senior doctors to see if we could assist further. We appreciate you bringing this to our attention and value your feedback as it helps us improve our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Dean,
Thank you for taking the time to share your feedback.
We’re really glad to hear that you found the process fast, efficient, and straightforward. Our team works hard to make healthcare as simple and convenient as possible, so it’s great to know your experience reflected that.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Bex,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Making the appointment is very easy and…
Making the appointment is very easy and making contact with the doctor is great. Once the results come through though , i thought someone would get in touch with you? Especially if there is an abnormal result :(
March 5, 2026
Reply from qoctor
HI Raffaele,
Thank you for taking the time to provide your feedback.
Please know that Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
We have sent you a separate email for your review.
Kind regards,
The Qoctor Team
Very quick and easy.
I had explained why I required a replacement referral in the form, therefore it was quick and easy on the phone for the doctor to understand what I needed. Great service, thank you.
March 12, 2026
Reply from qoctor
Hi Janette,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi David,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Good service.
March 7, 2026
Reply from qoctor
Hi Jisha,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
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