Quick fast proffessional service. Dr listen to my previous history of current illness and what I had been treated with prior and prescribed what we both felt was an appropriate treatment. I am an act... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live on the central coast of NSW. Frankly, after finding none of my local practitioners were not accepting new patients, short of going to an emergency ward, Qoctor was my only option. Nobody inte... See more
Company replied
Great when you are unwell and need a day at home but not so unwell you need to see the doctor. Great service, make an appointment, the doctor calls within the agreed time frame. Professional servi... See more
Company replied
I am a foreigner visiting Sydney and contacted qoctor for an eye infection. The doctor said it was impossible to diagnose by telemedicine and required a doctor’s visit. They ended up refunding my mone... See more
Company replied
Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy As
So easy to set up consultation. Doctor was polite and gave me my referral very quicky.
August 10, 2026
Reply from qoctor
Hi Sharni,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Easy to understand instructions
Easy to understand instructions. Didn't have to wait long. Requested certificate arrived by email shortly after.
August 10, 2026
Reply from qoctor
Hi John,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
The whole process was a mess
The whole process was a mess. The first appointment I booked never happened. I clicked yhe link and waited well after the scheduled time slot. The second appointment did happen, but I wasn't given much information and the consultation was adequate. I needed to book a follow-up and did, but the consultation was useless. They couldn't give me any useful information at all.
August 10, 2026
Reply from qoctor
Hi Andrew,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience and frustration you experienced throughout the process. We understand that your initial appointment did not go as expected, and that you were also disappointed with the information and assistance provided during your subsequent consultations.
We can confirm that your order has now been completed. However, we truly apologise that your overall experience did not meet the standard of service we aim to provide.
For future reference, if you experience any issues with your order or consultation, you are welcome to contact us directly at info@qoctor.com.au so we can investigate the matter and provide assistance as promptly as possible.
We appreciate your patience and feedback, as this helps us identify areas where we can improve our service.
Kind Regards,
The Qoctor Team
Easy to do online and communication was…
Easy to do online and communication was done with the use of my phone
August 17, 2026
Reply from qoctor
Hi MJ,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Jim,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
I was able to get my certificate fairly…
I was able to get my certificate fairly easily without impacting my life
August 6, 2026
Reply from qoctor
Hi Carolyn,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Easy purchase
Easy purchase but sat on hold for 55 minutes before being told the doctor was running late and was going to call me.
August 16, 2026
Reply from qoctor
Dear Sarah,
Thank you for sharing your feedback with us. We’re glad to hear that you found the purchase process easy, but we sincerely apologise for the delay and the long wait time you experienced while waiting for your consultation.
To help manage expectations, our standard consultations are scheduled within a one-hour window, meaning the doctor may call at any point during that time slot. However, we understand how frustrating it is to sit on hold without timely updates, and we regret the inconvenience this caused you.
We take your feedback seriously and will be looking closely into our processes to improve communication and reduce wait times. We truly appreciate you bringing this to our attention so we can work on delivering a better experience.
Warm regards,
The Qoctor Team
Reliable and quick as usual but dr was…
Reliable and quick as usual but dr was a little too quick didn’t ask me anything- so that was a bit disconcerting otherwise thank you
August 9, 2026
Reply from qoctor
Hi Helen,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
good service
August 14, 2026
Reply from qoctor
Hi Natalie,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The service was quick
The service was quick, accessible and efficient. I found the nurse and doctor to be professional and caring, which makes a difference to your well-being when your not feeling great. Thank you!
August 14, 2026
Reply from qoctor
Dear Ty,
Thank you so much for sharing your thoughtful feedback with us!
We’re delighted to hear that you found our service quick, accessible, and efficient. It’s especially wonderful to know that our nurse and doctor made you feel cared for and supported during a time when you weren’t feeling your best.
We truly appreciate your kind words and will be sure to pass your feedback on to our clinical team. Knowing that their professionalism and caring approach made a positive difference means a great deal to us.
Thank you again for choosing Qoctor, and we wish you a smooth and speedy recovery!
Kind Regards,
Qoctor Support Team
Again sent my medicine to old address…
Again sent my medicine to old address after changing address on my profile. Has happened past 2 times and even after speaking to someone in administration still got it wrong
August 7, 2026
Reply from qoctor
Dear Mike,
Thank you for taking the time to share your feedback, and we sincerely apologise for the repeated inconvenience regarding your delivery address.
We understand how frustrating it must be to have your medication sent to an old address, particularly after you had already updated your details and contacted our administration team. We have now addressed and fixed the issue to help prevent this from happening again.
For future orders, we recommend checking the delivery address displayed on your order before completing your purchase, even if your profile details have already been updated. This will help ensure the correct address is attached to the specific order.
We truly appreciate your patience and understanding, and we apologise again for the inconvenience caused.
Kind Regards,
Qoctor Support Team
Reply from qoctor
Dear Enrico,
Thank you so much for your positive feedback!
We’re delighted to hear that you found our service easy to use and received your results quickly. We truly appreciate you taking the time to share your experience with us.
Kind Regards,
Qoctor Support Team
Easy
Easy, reasonably priced and professional experience. Website designed well as the experience was easy to navigate. Same price as competitors - but you always consult with a doctor.
August 13, 2026
Good process
August 6, 2026
Reply from qoctor
Hi!
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Paul,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
The doctor was an idiot who does not…
The doctor was an idiot who does not know what an infection is. Maybe studied medicine in fake medical school. Should be investigated
August 11, 2026
Reply from qoctor
Dear Arianne,
Thank you for your feedback.
We understand that you may have concerns regarding the outcome of your consultation, and we are sorry to hear that you were dissatisfied with the service provided.
Please be advised that all of our services and treatment recommendations are provided at the attending doctor's professional discretion and clinical judgement, based on the information available to them during the consultation.
If you have any questions or concerns regarding the outcome of your consultation or would like further clarification about the doctor's assessment, please email us at info@qoctor.com.au. We can then raise your concerns with the appropriate team and, where appropriate, have one of our doctors review and clarify the matter for you.
We appreciate your feedback and the opportunity to address your concerns professionally.
Kind Regards,
Qoctor Support Team
Reply from qoctor
Hi Courtney and Daniel,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
caring for the customer & good service…
caring for the customer & good service & out come
All done ASAP
March 5, 2026
Reply from qoctor
Hi Shloma,
Thank you for taking the time to share your wonderful feedback with us!
We’re so pleased to hear that you felt well cared for and experienced the level of service we strive to provide. It’s especially encouraging to know that your request was handled promptly and that you were happy with the outcome.
Your kind words mean a great deal to our team. We’re always working to make the process as smooth, responsive, and supportive as possible, so it’s lovely to know that this came through in your experience.
Thank you again for choosing Qoctor and for recognising the care and effort our team puts into supporting our patients.
Kind regards,
The Qoctor Team
Qoctor is simple to use
Qoctor is simple to use, easy to access and extremely affordable prices. Very handy particularly in these times of social distancing.
August 9, 2026
Reply from qoctor
Hi Steve,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Great when you are unwell and need a…
Great when you are unwell and need a day at home but not so unwell you need to see the doctor.
Great service, make an appointment, the doctor calls within the agreed time frame. Professional service, competent advice.
The whole process is seamless, easy. Certificate arrived in a timely fashion.
December 19, 2025
Reply from qoctor
Hi TAP,
Thank you so much for taking the time to share such thoughtful feedback with us.
We’re delighted to hear that Qoctor was able to make things a little easier when you weren’t feeling well. Knowing that you found the appointment process seamless, the doctor’s call prompt, and the advice professional and helpful means a great deal to our team.
We’re especially pleased that your medical certificate arrived in a timely manner and that the entire experience felt straightforward from start to finish. That’s exactly the kind of convenient and reliable service we aim to provide.
Thank you again for choosing Qoctor and for sharing your experience with us. We truly appreciate your support.
Kind regards,
The Qoctor Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.