The process of booking my appointment was easy. Really liked the pre-consult comprehensive questionnaire which meant a short targetted consult. Doctor called et the very start of the allocated hour wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well after my previous time using Qoctor which didn't go so well. I'm pleased to say that this experience was once again back to a great one. Stress free booking and the my reason for making the app... See more
Company replied
Dr Filip was great very friendly and easy to talk to. The checking out process needs improvement as it didn't give me an option to choose a time slot and I had to contact customer service via chat as... See more
Company replied
Just needed a prescription as I had left my medication back in NZ. The doctor was very approachable and friendly. Script was quickly done and immediately sent to a local pharmacy of my choice which w... See more
Company replied
Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
13K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from qoctor
Dear Daniel,
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the rescheduling of your consultation.
To provide a bit of context, we occasionally have to move appointments to ensure a patient is matched with a doctor who can facilitate specific requests. In this instance, we missed the mark on making that transition seamless for you, and for that, we are truly sorry.
We have reached out to you directly via email to clarify. We value your feedback, as it helps us improve our scheduling process, and we hope to provide you with a much better experience at your next visit.
Best regards,
The Qoctor Team
Quick, Easy and Affordable
The quick response from doctor even though I paid the extra for this.
Ease of getting referral required
March 7, 2026
Reply from qoctor
Hi Cery,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Easy to use unhappy with doctor experience
It was more the doctor I used didn’t select my bloods to go to my health record, my usual doctor has not been able to get the results, I have called pathology after 2 weeks of waiting who said it will take 7 days for my health record, who takes the responsibility for my results? I can’t choose to rebook with that same doctor?? Where is the duty of care??
February 28, 2026
Reply from qoctor
Hi Sharni,
Thank you for your review and feedback.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome.
We have sent you a direct email to follow up. and clarify this with you. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Kind regards,
The Qoctor Team
Fast and easy one day doctors cert.
March 11, 2025
Reply from qoctor
Hi Sarah,
Thank you for sharing your feedback with us! We’re delighted to hear that you found the process fast and easy when arranging your one-day doctor’s certificate.
Our team works hard to make healthcare support simple, convenient, and accessible when you need it most, so it’s wonderful to know that your experience reflected that.
We truly appreciate you taking the time to let us know and thank you for choosing Qoctor.
Warm regards,
The Qoctor Team
Quick easy consult to get a carers…
Quick easy consult to get a carers certificate when my child was ill and all done from home, when my child slept and recovered.
February 27, 2026
Reply from qoctor
Hi Justin,
Thank you so much for taking the time to share your experience with us. We're really glad to hear that the consultation process was quick and convenient for you during a time when your child needed care and rest.
Being able to organise a carer’s certificate from home—especially while your little one was recovering—can make a big difference, and we’re pleased that our service was able to support you in that moment.
Your kind words truly mean a lot to our team, and we’re grateful you chose Qoctor to assist you. We hope your child is feeling much better now.
Warm regards,
The Qoctor Team
Reply from qoctor
Hi Roslyn,
Thank you for sharing your feedback with us! We're really glad to hear that you found the platform easy to navigate and that your consultation was prompt. Our goal is to make accessing healthcare as smooth and efficient as possible, so it’s great to know your experience reflected that.
We truly appreciate you taking the time to share your thoughts, and we look forward to assisting you again whenever you need us.
Kind regards,
The Qoctor Team
Great organisation and communication
March 5, 2026
Reply from qoctor
Hi Garry,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
I only needed a script
I only needed a script. This was so hard to get it talk 3 messages to Qoctor to get the script to the chemist. Apparently they were having difficulty sending them through. More trouble than it was worth
March 5, 2026
Reply from qoctor
Hi Gail,
Thank you for your feedback. I’m really sorry to hear that getting your script was more difficult than it should have been. I understand how frustrating it can be to go through multiple messages just to have it sent to the chemist.
We’re reviewing the process on our end to make it smoother and prevent this kind of delay in the future. Your experience is important to us, and we appreciate you taking the time to share it.
If you need any immediate assistance with your prescription, please let us know and we’ll prioritize helping you.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi John,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Great service and doctors are very…
Great service and doctors are very friendly, efficient
March 3, 2026
Reply from qoctor
Hi Md Arifur,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Very thorough and also very quick from…
Very thorough and also very quick from booking to availability for the consult.
February 25, 2026
Reply from qoctor
Hi Lu,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Connie,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Jennifer,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi there,
Thank you so much for your kind feedback!
We’re really glad to hear that you found the enrollment process easy and that using our service has been a smooth experience for you. Our team works hard to make the process as simple and convenient as possible, so it’s great to know that it made a positive difference for you.
We truly appreciate you taking the time to share your experience. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Qoctor Team
The doctor was impatient and…
The doctor was impatient and bad-tempered. Didn’t ask my situation and made me feel nervous. Won’t come again.
March 3, 2026
Reply from qoctor
Hi Wilson,
Thank you for your honest feedback and we are truly sorry for the trouble.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help. Please know that we have sent you a separate email for your review.
Kind regards,
The Qoctor Team
The appt was easy to make on the same…
The appt was easy to make on the same day. Very affirdablw, cert was recieved very quickly
March 2, 2026
Reply from qoctor
Hi Belinda,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Darren,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The certificate experience was quick and efficient.
The service is very quick and efficient.
February 26, 2026
Reply from qoctor
Hi Kylie,
Thank you for your lovely review! We are so pleased we could be of assistance.
Sincerely,
The Qoctor Team
Wrong dosage of prescription
Wrong dosage of prescription, Chemist warehouse need to order 25mg instead of my previous prescription 50mg.
(Updated)
Thank you for the assistance and effort to correct the error. Thank you for the fast action. Cheers!
February 22, 2026
Reply from qoctor
Hi Herber,
Thank you for your review and we are sorry to hear about your experience.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome.
We have sent you an email directly to follow up on this and continue working towards a resolution.
Please do not ever hesitate to reach out to us at info@qoctor.com.au or via our live chat and we would absolutely love to assist and accommodate you as best as we can.
Sincerely,
The Qoctor Team
Unable to honour their appointment…
Unable to honour their appointment times - avoid!
March 3, 2026
Unprompted review
Reply from qoctor
Hi David,
Thank you for your feedback and we are deeply sorry for the experience.
We'd love to formally address this concern so we kindly ask to send us an email at info@qoctor.com.au so we can further assist.
Kind regards,
The Qoctor Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.