QONZER Reviews 146

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, highlighting exceptional customer service that goes above and beyond. Many people appreciate the personalized approach and the team's deep knowledge, which helps resolve issues efficiently and effectively, even for those less tech-savvy. The service is frequently described as reliable, stable, and providing excellent performance, with many users noting the ease of setup and management. However, some customers also noted occasional issues with the website being slow or buggy. A few other people also felt that the support system could be inconsistent, with some experiencing delays in response times or difficulties in getting advanced technical assistance, particularly during weekends or when specific staff members were unavailable. There were also isolated mentions of volatile servers and issues with billing transparency.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the awesome service, quick setup,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and efficiency... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the fast and efficient support,... See more

Technology

Reviewers mention positive feedback about technology. Customers appreciate the powerful and stable... See more

Website

People report ambiguous experiences with the website. Some customers found the dashboard clean, simple, and... See more

Based on these reviews

Rated 5 out of 5 stars

Best Game Hosting out there. In comparison to others they are really transparent with what hardware you get in your package. 0 Issues for multiple months and instant support no matter the time and day... See more

Rated 5 out of 5 stars

Cost is good compared to other companies. They're very communicative when server issues arise and will do their best to help resolve. The servers run on pretty good hardware so you won't have to worry... See more

Company replied

Rated 5 out of 5 stars

Garry's Mod is a complex and demanding game. As we serve a large and active community, we’ve been facing intense DDoS attacks recently. For the first time in Turkey, we chose Qonzer for their DDoS p... See more

Rated 5 out of 5 stars

While experience issues with one of our game servers for our group I reached out to the live chat support. I am not good with technology and the person on the other end was incredibly helpful. Not onl... See more

Company replied


Company details

  1. Gaming service Provider
  2. Video Game Rental Store
  3. Web Hosting Company

Written by the company

Qonzer is a company formed by hosting industry experts and developers who, of their combined decades of profession, noticed negative trends such as overloading servers, bad hardware practice and generally ripping clients off becoming all to common place. Our mission is to stop and defeat these negative trends that we found to only benefit hosting providers whom focus is solely on money and not the quality of service clients are actually getting. In 2021 we started our market research, purchased game servers from over 20 separate providers and spoke to over a 100 game server clients who we found through open marketing. We decided to delve into this major gap (that shouldn't exist) in the market, identifying key problems and solving them with game-changing solutions. With Qonzer, there will be NO MORE, bad performance, costly services, lies about hardware and more specifically the amount of services running on machines. You deserve better and to know exactly what you are getting and this is how we've done it. We operate exclusively on premium hardware like the Ryzen 7950x and the 9950x. We don't engage in selling slots, and we believe in transparency and innovation. Our company ethos is Your Server, Your World. What we mean by that is you paid for the service, and we plan to let you set the limitations on what that hardware can do.

Your Server, Your World

Transparency and Innovation

We at Qonzer will always continue to set trends and push the bar of what this industry should do. Far to long have customers been ripped off by selling false hardware and underdelivering. Charging for slots, maximizing performance you already paid for. The formula is simple. Rent a server from us, you get what you paid for. Nothing less.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

From frustration to excellence — Qonzer saved our project

Veníamos de otro proveedor de hosting que, sinceramente, no nos dio ninguna solución real a los problemas que teníamos con nuestro servidor de rolplay. Tras mucho tiempo de espera y respuestas vacías, decidimos migrar a Qonzer Web Hosting… y fue la mejor decisión que pudimos tomar.
En solo tres días, el equipo técnico de Qonzer nos asistió, diagnosticó y solucionó absolutamente todo. Queremos destacar especialmente a Turion, cuya atención fue rápida, clara y muy profesional. Nos sentimos escuchados desde el primer momento, y eso marca la diferencia.
🧠 Qonzer ofrece una gama de productos adaptados a distintos niveles, lo que facilita mucho encontrar el servicio adecuado sin complicaciones. Además, su QPanel, desarrollado por su propio equipo, es una maravilla: intuitivo, moderno y muy funcional, mucho mejor que otros paneles que hemos probado.
💡 Lo que más valoramos:
• Soporte técnico real, rápido y personalizado
• Infraestructura potente y estable
• Panel de control propio, superior a otros del mercado
• Trato humano, transparente y profesional
Gracias a Qonzer y a Turion, hoy nuestro servidor funciona mejor que nunca. Estamos muy agradecidos y los recomendamos sin dudar a cualquier proyecto que busque calidad, soporte auténtico y tecnología de alto nivel.

We came from another hosting provider that failed to offer any real solutions to the issues we were facing with our roleplay server. After countless delays and empty promises, we made the switch to Qonzer Web Hosting — and it turned out to be the best decision we’ve made.
In just three days, Qonzer’s technical team had diagnosed and resolved everything. Special thanks to Turion, whose professionalism, speed, and clear communication made the entire process smooth and reassuring. We felt genuinely supported from the very first moment.
🧠 Qonzer offers a wide range of hosting products tailored to different needs, making it easy to find the right fit without confusion. Their custom-built QPanel is a standout feature — intuitive, sleek, and incredibly functional, far superior to other control panels we’ve used.
💡 What we appreciated most:
- Fast, personalized technical support
- Powerful and stable infrastructure
- A user-friendly control panel built in-house
- Transparent, human-centered service
Thanks to Qonzer and Turion, our server is now running better than ever. We’re truly grateful and would recommend Qonzer to any project looking for quality, real support, and top-tier technology.

August 29, 2025
Unprompted review
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Reply from QONZER

Hey Ismael,

Glad Turion was able to help you out! Let us know if you need help with anything else!

Rated 5 out of 5 stars

Great customer service

Made a server with them and there customer service is really helpful. They are very responsive and helpful with changing my username and the Minecraft server works very well.

I do recommend and I had found them through a friend of mine who uses them as well.

July 28, 2025
Unprompted review
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Reply from QONZER

Hey,

We took your feedback and plan on offering a way to change your account details even further on the panel. Planning a major overhaul in the coming months.

Thanks for leaving a review, and let us know if you need anything else!

Rated 5 out of 5 stars

Helpful staff and great deals

Helpful staff and great deals! They always ready to help and my transition to this new hosting has been flawless :D

July 10, 2025
Unprompted review
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Reply from QONZER

Happy to have you! If there's anything you need, you know where to find us! Glad you were able to take advantage of our sale!

Rated 5 out of 5 stars

Top notch hosting

Top notch hosting, personnel and customer service! I would recommend making the switch today!

July 28, 2025
Unprompted review
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Reply from QONZER

Hey Jason,

Thanks for the review. Glad to have you over.

Rated 3 out of 5 stars

They value customer experience.

The Pros:
Sure, they're not the big-name hosts, but honestly? In my experience, whenever their support has time (which is around 60% of the day in my experience), they'll personally make sure everything's going smoothly. The support has personally been helpful in my experience, as someone who develops modpacks for Minecraft, having a good and affordable service is key to having a great experience with players and friends.

The Cons:
Yes, they're not a big-name host, so their staff team is small. There inevitably WILL be times where all of the staff are busy, and it'll take long durations before your concern is addressed. The only thing you can really do in this scenario is to be knowledgeable enough to fix things yourself, if you can.

I've edited this from 4 to 3 stars because their platform doesn't support *all* the versions on Minecraft. So, hosting a particular version of NeoForge, or heck, if you're not a developer or you're just playing someone else's modpack, you're fresh out of luck, as- and I quote- is "Beyond the scope of standard support."

If you're going to host with Qonzer, make sure everything you're using is supported, and if otherwise, rent elsewhere.

July 6, 2025
Unprompted review
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Reply from QONZER

Hey Yuki,

Thanks for the review. We have come along way since last year. Our goal is to get that near zero very soon. Glad we have been able to earn your business, and hope you are around for a long while!

Rated 5 out of 5 stars

Outstanding Hosting & Top-Tier Support

I've been using Qonzer for my server hosting needs, and I can confidently say it's one of the best decisions I've made. The hosting quality is excellent, reliable, fast, and completely hassle-free. I haven’t experienced any issues directly related to the service itself, which speaks volumes about its stability and performance. What truly sets Qonzer apart, though, is their customer service. Their support team is incredibly responsive, easy to reach, and always quick to assist. On the rare occasions when issues arise due to outside factors, the team jumps in immediately and gets everything resolved without delay. Qonzer strikes the perfect balance between high-quality hosting and outstanding support. I highly recommend them to anyone looking for a dependable hosting provider with service you can truly count on.

July 1, 2025
Unprompted review
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Reply from QONZER

Hey Jeremy,

Appreciate the review man. We are getting ready to announce some crazy things we have been working on. Glad you guys are along for the ride! Please let us know if you need anything!

Rated 5 out of 5 stars

Great performance overall

Great performance overall and very stable, fast support via live chat.

Very satisfied of my purchase.

June 16, 2025
Unprompted review
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Reply from QONZER

Hey Reda,

Lots of good things to come! Let us know if you need anything going forward!

Rated 5 out of 5 stars

Great

Yo this is one of the best servers i used for hosting ,i have been having ddos issues so i changed hosting service to theirs and was flabbergasted great anti-ddos and fast servers , players have noticed an increase in server stability after changing to them 5/5

June 10, 2025
Unprompted review
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Reply from QONZER

Hey MrDarkly,

Our partnership with Neo has been outstanding! Glad we were able to get that sorted for you.

Rated 5 out of 5 stars

Servers are very reliabale

Servers are very reliabale, pricing is pretty reasonable.
Great CS: Staff are very helpful with support & other matters.

February 18, 2025
Unprompted review
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Reply from QONZER

Hey Yacine,

Glad to here everything is going great! Alot of CS peeps coming over. Let us know if you guys need anything!

Rated 5 out of 5 stars

Best host

Best host, fast, friendly and helpful support
the good part of it is affordable and very easy to use
its the best option for beginners

June 16, 2024
Unprompted review
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Reply from QONZER

Hey Hox,

Beginners and experienced alike! Let us know if you ever need support!

Rated 5 out of 5 stars

Exceptional Service and Smooth Gaming Experience! 🌟

they have exceeded my expectations in every way. Their 24/7 support is outstanding – responsive, knowledgeable, and always ready to help with any issues or questions.

The infrastructure is top-notch, providing a smooth and lag-free gaming experience, which is crucial for competitive gameplay. On top of that, their reliability is unmatched. I’ve never had unexpected downtime, which shows they really care about maintaining quality service.

What’s even better is how affordable their plans are, making it accessible for gamers of all levels. Whether you’re a casual gamer or running a professional setup.

Highly recommended to anyone looking for a reliable and budget-friendly gaming server host! 🎮🔥

April 2, 2025
Unprompted review
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Reply from QONZER

Hey Zakaria,

Glad we were able to meet your expectations. We are always available to help!

Rated 5 out of 5 stars

Best Hosting for people who need performance and Anti-DDOS

The best hosting I’ve tried so far! I'm the owner of a large Counter-Strike 2 community and was constantly struggling with DDoS attacks, until I moved my servers to Qonzer. The ping is excellent, and their anti-DDoS protection is outstanding. It’s also fully customizable to fit your specific needs.

December 25, 2024
Unprompted review
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Reply from QONZER

Hey Mikasan,

Glad to have you guys! Please let us know if there's anything we can do to make your experience better!

Rated 5 out of 5 stars

I've had a fantastic experience with…

I've had a fantastic experience with this hosting service—super fast, reliable, and easy to use.
Customer support is responsive and always willing to help with any issues.
Highly recommend it for anyone looking for a stress-free hosting solution!

January 25, 2025
Unprompted review
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Reply from QONZER

Hey Khedim,

Glad we were able to get you set up! Let us know if you ever need support!

Rated 1 out of 5 stars

Almost Unusable Panel

The panel itself is horrible, and does not use the standard pterodactyl base. It’s slow to load, not very easy to understand, lacks basic options, and has a horrible server console. I would 100% never suggest using this, unless you are absolutely desperate for a server, since the only good thing about this host is the server’s power.

May 30, 2025
Unprompted review
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Reply from QONZER

Hey PyroEdged,

Sorry you had a negative experience. We do actually have the ability to add pterodactyl on our vds services. I apologize if this was not communicated.

Rated 1 out of 5 stars

worst service

very slow service, I have waited 1 month for a dedicated server but it is still not available, after asking for a refund, my money was deducted very large more than 20 dollars, I also tried to buy a panel for the server, it is very strange that the panel is not friendly because it does not use pterodactyl

May 20, 2025
Unprompted review
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Reply from QONZER

Hey Azhim,

Sorry you had a negative experience. We do actually have the ability to add pterodactyl on our vds services. I apologize if this was not communicated. If you need to speak about the refund, come back to LiveChat and we will take a look!

Rated 5 out of 5 stars

Excellent service

Excellent service. Purchased a rust server and it works amazing. Easy to setup and manage on their control panel.

May 1, 2025
Unprompted review
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Reply from QONZER

Hey Samantha,

Glad you are enjoying the service! Let us know if you need any help in the future!

Rated 5 out of 5 stars

Good Server for Hell Let Loose

Good Server for Hell Let Loose. We always had good service and timely reply from the team.

April 19, 2025
Unprompted review
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Reply from QONZER

Hey Tilman,

Thank you for the review! Glad we were able to help you guys out!

Rated 5 out of 5 stars

Perfect hoster for Hell Let Loose

Perfect hoster for Hell Let Loose. Wonderful support and DDos Protection.

April 29, 2025
Unprompted review
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Reply from QONZER

Hey Robin,

Thank you for taking the time to write a review. Let us know if you need any support moving forward!

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