Ran into trouble getting a parcel delivered to a collection point and then also accessing the collection point after successful delivery. Danny and his colleague Tarek went completely above and bey... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cameron, was very determined and patient with us. Answered all our questions with speed, great detail and was an absolute legend for sorting out the little bumps in the road to procuring a new frank... See more
Company replied
Quadient has provided our business' franking machine for a number of years and we have been pleased with their service. Alyssa, our Accounts Executive has always been very helpful and a pleasure to de... See more
Company replied
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... See more
Company replied
Company details
- Business to Business Service
- e-Commerce Service
- Office Equipment Rental
- Shipping and Mailing Service
- Shipping Equipment Industry
About Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contact info
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, United Kingdom
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did not like the fact I had to set up…
Did not like the fact I had to set up the machine. For someone to come out and set up, I was quoted £200. + VAT
March 3, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to share your feedback. We’re sorry to hear you were unhappy with the setup process for your machine.
Our machines are designed as self-install models, with the option to access online installs guides or call us for telephone support.
However, we understand that some customers may prefer professional assistance, which is why we offer an optional installation service by one of our trained engineers. This service is chargeable to cover the engineer's time, expertise, and travel costs.
We truly appreciate your comments and will use them to continue improving our services. If there’s anything we can do to help or if you need further assistance, please don’t hesitate to get in touch with us directly.
Kind Regards
Customer Care Team
Very helpful on the phone sorting out…
Very helpful on the phone sorting out my issue but someone from Quadrient was meant to have contacrted me a few weeks ago and hadn't
March 5, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Was helped with problem in an efficient…
Was helped with problem in an efficient and timely manner.
March 4, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Difficulty with payment as unclear…
Difficulty with payment as unclear which payment reference to use
February 25, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for highlighting the difficulty you experienced with the payment reference. We appreciate you letting us know as feedback like this helps us improve.
We will give you a call today as we'd like the opportunity to discuss this directly with you and ensure everything is resolved.
Kind regards
Customer Care Team
I originally requested a refund by…
I originally requested a refund by e-mail 26.01.2026, nothing has been sent despite chasing. Have now requested a refund again and advise should be returned within 1 week. On a positive note the lady I spoke to Lola was very professional and helpful over the issue
February 23, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to share your experience with us.
We sincerely apologies for the delay in processing your refund and for the inconvenience this has caused you.
Please rest assured that we are looking into this matter urgently to ensure it is resolved promptly.
We’re glad to hear that Lola was able to assist you professionally, and we’ll be sure to pass along your kind words to her.
Your feedback is valuable to us, and we’re committed to improving our processes to ensure smoother experiences in the future.
If you have any further questions or need updates, please don’t hesitate to reach out to us directly.
Kind Regards
Customer support team
Very helpful and prompt service
February 20, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Samantha was very knowledgeable
Samantha was very knowledgeable, patient and helped immensely.
February 20, 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your review and taking the time to speak with me this afternoon.
We appreciate all feedback from our customers so we have taken your points on board and we are looking into any ways we can improve this experience.
Kind regards
Customer Care Team
Spoke to John
Spoke to John. Was brilliant. He understood what was needed and was very friendly and helpful on the phone
February 12, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help and will pass your lovely comments onto John.
Kind regards
Customer Care Team
Try to make a payment by BACS
Try to make a payment by BACS, sent a remittance multiple times to the email it suggests. Turns out the inbox is not monitored so they block the franking machine until you call them and tell them to allocate the funds sent a month ago.
February 11, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your feedback
Someone will be in touch to discuss your account
Kind Regards
Customer Care Team
Farida was amazing
The lady, Farida, was lovely, friendly and quick at responses. Resolved the query in no time.
February 5, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
I received a great help from Khilan
February 3, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave this review!
It's great to hear that we've been able to help you today.
Kind regards
Customer Care Team
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
quick and efficent
over the phone they were quick in answering my questions about our posting machine a great service and iv always had my issues resolved quickly
January 26, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave this 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
was reset for password in minute &…
was reset for password in minute & great customer support/service
February 4, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Terrible Invoicing and Customer Support
Terrible Invoicing and Customer Support
From a Finance team perspective this company is a nightmare. They take Direct Debits in the middle of the month but only produce invoices at the end of the month (if you are lucky!). The online portal is terrible, not showing past payments and when you click on Help, the chat agent doesn't work.
February 2, 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your time on the phone
I am glad we was able to resolve you query.
Kind Regards
Customer Care Team
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Issue was dealt with quickly and…
Issue was dealt with quickly and efficiently and the operative stayed with me, until I confirmed that I had regained access.
January 23, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you and will be sure to pass your comments onto the operative that provided assistance.
Kind regards
Customer Care Team
Statement review
Colleen was really helpful on the phone and answered my queries concisely and was patient when I asked lots of questions.
January 23, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Great customer service
Great customer service, would of been 5 stars had i been notified in advance my account was deactivated.
Easily rectified
January 21, 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.