I’ve bought a few accessories along with the mag lock mount for my bike and have always been impressed with the quality of the components. Shipping has always been fairly prompt and the only reason I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful products, but to order a single product i/o a set, is a cumbersome experience. Be as it may, whatever you ordered is top notch quality, wonderfully designed and handling is a breeze. Deliver... See more
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I have purchased a personally customized kit for my motorbike on 2024, and I am really delighted with it. But delivery time and tracking information provided by local carrier GLS (I don't know who... See more
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Having owned and used a quad lock wireless charger on my motorcycle for approximately 4 years and always been happy with it mine failed so I replaced it with a new one it came with a 1.1 metre cable... See more
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Company details
- Cell Phone Accessory Store
- Bike Accessories Store
- Electronics Store
- Hobby Store
- Motorsports Store
- Recreation Center
- Running Store
- Sporting Goods Store
Written by the company
Quad Lock® is the strongest and most secure mounting system in the world that integrates your smartphone into an active lifestyle. The unique approach of integrating the mounting interface into a slim and durable everyday case allows the Quad Lock® mounts to be much smaller than any other mount on the market.
Contact info
Como Centre, Level 3 Suite 6A 620 Chapel St, South Yarra VIC 3141 Australia, 3141, Prahran, Australia
- support@quadlock.com.au
- quadlockcase.com
3.9
Great
12K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Quadlock products are the gold standard…
Quadlock products are the gold standard but on the rare occasion there is an issue they resolve it immediately and with no fuss. As a customer I want a top quality product and top quality customer service. Quadlock provides the very best of both. Thank you.
April 9, 2026
Unprompted review
Reply from Quad Lock
Hey Nigel, Thank you so much for the kind words and support.
Your feedback is exactly what we strive for, both in product quality and customer service. It means a lot to the team to know we’ve been able to deliver that consistency, especially when it matters most.
We truly appreciate your support, and we’re always here if you ever need anything. Cheers!
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S26 Ultra, great case but can't say the same for the screen protector
Been a fan of Quadlock for quite a while now. Have used the cases and mounts for over 5 years over 3 generations of Samsung phones and never got disappointed until the last order. Got a case and a screen protector for the latest S26 Ultra. The case works beautifully but the screen protector, not so much. The size of the protector is quite a bit smaller than the screen itself and it leaves a bit over a mm gap all the way around. It was quite difficult to center it properly. The biometric features also did not work well when I had the protector on. So had to take it off. Hence the 3 star review.
March 18, 2026
Unprompted review
Reply from Quad Lock
Hey Sudeep! Thanks for being a long-time supporter, we really appreciate you sticking with us across multiple devices.
Great to hear the case is working well, though we’re sorry the screen protector didn’t quite meet expectations.
Our cases are designed for edge-to-edge protection and slightly wrap around the display, so our screen protectors include a small (~1mm) border to ensure compatibility and prevent lifting at the edges. We understand this can make alignment feel a bit more noticeable during installation.
If you’d like any further assistance, please feel free to reach out to our Support team at support@quadlockcase.com - they’re always happy to help. Cheers!
Cases and mount for motorcycle
I bought one more case for a samsgun s24+
I already bought for a diferent mobile phone in the past, and the motorcycle mount with wireless charging and vibration dampner
All are great. Great quality, easy to use and allows me to charge my mobile phone everytime i need it
Its also great that even not recent models still have cases available. Will buy again, everytime i change mobile phone
March 16, 2026
Unprompted review
Reply from Quad Lock
Hey Nuno, Thanks so much for your continued support! Great to hear you’ve had a consistent experience across multiple devices, and that our moto gear is working well for you.
It’s awesome knowing the setup is delivering on quality, ease of use, and reliability when you need it most.
We really appreciate you choosing us again, and we’ll be here whenever it’s time for your next upgrade. Cheers!
New case lov it!
I purchased a new phone an S26. Samsung needed a case. And since I have the quadlock phone mount on my motorcycle, I purchased the vibration dampener and the cell phone case, love them both the case. It has been improved with a little texture to keep it from slipping, out of your hand much improved from the last one. Also, magnetized, the vibration dampener works very well. Gotta protect your new phone.Shipping was very fast. Got it. Within a week and have no complaints. I would recommend if you want a secure mount for your phone go quad lock you won't be disappointed.
April 7, 2026
Unprompted review
Reply from Quad Lock
Hey Tim, We love hearing this! Sounds like your S26 is fully set up and protected.
Great to hear the vibration dampener is doing its job too, keeping your phone safe while out on the bike is exactly what it’s designed for.
Thanks for the recommendation and for sharing your experience - we really appreciate it. Cheers!
Very secure mount for cycling. Top notch.
My experience is with mounting an iphone on my bicycle. Couldn't be more pleased. Phone is absolutely secure. First purchase was after I crashed and my phone slid out of my pocket to the middle of the street. I've purchased additional mounts for additional bikes and new cases when my phone has changed. Product is great. It's secure and I can use it while riding.
July 7, 2025
Unprompted review
Reply from Quad Lock
Hey Richard, Thanks so much for sharing your review! We’re thrilled to hear your phone is secure and that our mounts have been a reliable solution for you across multiple bikes.
It’s great to know you’ve been able to continue using your phone safely while riding, and we really appreciate your support along the way. Cheers!
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Quadlock
I bought a Quadlock, vibration damper, security screws lid, phone case etc. last year.
Excelllent product and service, highly recommended!
April 6, 2026
Unprompted review
Reply from Quad Lock
EDIT:
Hey Wayne, Thanks again for your feedback! We're thrilled to see that our team were able to get you back up and running again.
If you ever need any assistance with our gear, our Support team is always happy to help via support@quadlockcase.com. Cheers!
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Hey Wayne, Thanks for your feedback. We’re really sorry to hear about your experience with the case. That’s definitely not the standard we aim for, and we understand how frustrating this must be.
We’d really like the opportunity to look into this further and help get it sorted for you. If you haven’t already, please reach out to our support team at support@quadlockcase.com
and reference this review. Our team will be more than happy to take a closer look and assist.
We appreciate you bringing this to our attention. Cheers!
Quad Lock is great
Quad Lock is great! With some caveats. Holds phone very secure, wireless base is great, had a problem with mine not staying on. Kept charging then not charging. Traced it to the pigtail with USBC end. Company not only replaced it but sent me 2! Was not expecting that. Also had contacted them about it then had to put it off for several months because of health problems. They stayed with me through it all. Only problem I have is latching phone on base. Sometimes I get it first time but usually have to keep trying over and over to get it to line up right. There needs to be a redesign so it clicks on easier!
April 6, 2026
Unprompted review
Reply from Quad Lock
Hey Cecil, Thanks so much for sharing your experience and for the kind words about our products and support team! We’re really glad we could help get the charging issue resolved.
Regarding the latching, we understand it can be a bit tricky at first. With a little practice, mounting the phone usually becomes second nature. The system is designed this way intentionally, it keeps the phone secure while mounted on the bike, but still allows it to be removed when needed, helping prevent theft.
We really appreciate your feedback and are always looking at ways to make our products even better. Cheers!
Reply from Quad Lock
Hey Ed! Thank you for taking the time to share your review. Love to hear that you're enjoying our gear. Cheers!
The only one I trust
Love Quadlock products. They have such unique products designed for all types of situations. I wouldn't trust any other case for my phone but QUADLOCK !
March 12, 2026
Unprompted review
Reply from Quad Lock
Hey David, Thanks so much for awesome feedback. We’re stoked to hear you’re enjoying the range and trusting us to keep your phone secure across all those different setups.
We're thrilled to have you part of our community. Cheers!
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The case was rugged
The case was rugged! I dropped the phone many times and never any cracks on the phone.
The case started to warp randomly one day. I sent a photo to customer service and they replaced it in 3 days!
I love Quad Lock! Quality products and service make all the difference!
I have the motorcycle handlebar mount, and just added the vibration dampener and wireless charger, too.
February 25, 2026
Unprompted review
Reply from Quad Lock
Hey Stephanie, Thanks so much for the awesome review! We’re stoked to hear your case has held up through all those drops and glad our team could get you sorted quickly when it needed replacing
Love that you’re all set up with our motorcycle kit. Appreciate your support and kind words, and we're thrilled to have you part of our community. Cheers
SO SO
I like the quad lock concept but my magnetic vent mount fell apart after about a year. ($$$)
For my motorcycle I couldn't get the vibration dampner to connect properly so that was a complete waste of time. ($$$) Still hanging with it on my bike and just ordered another for my vent except it's NOT magnetic like I thought it was.
April 3, 2026
Unprompted review
Reply from Quad Lock
Hey Kevin, Thanks for sharing your experience! We’re sorry to hear about the issues you’ve run into. That’s definitely not what we want for our customers, and we understand how frustrating this must be.
If you haven’t already, we’d recommend reaching out to our support team at support@quadlockcase.com
and referencing this review. The team will be more than happy to take a closer look and work through any issues with you.
We appreciate you sticking with us and giving us the opportunity to make things right. Cheers!
Great Products
Easy to use website. Purchases arrived on time and in excellent shape. Products are top quality and work exactly as advertised.
March 12, 2026
Unprompted review
Reply from Quad Lock
Hey David, Thanks so much for your kind words! We’re thrilled to hear your order arrived on time and that you’re happy with the products.
Your feedback means a lot to us, and we’re glad everything worked exactly as expected. Cheers!
They do not have spare parts important…
They do not have spare parts important for function of the kit. I needed to replace the knuckle going on to 360 to Gimbal Adapter and was told they do not have it and would need to buy a complete new mount. Disgraceful that important spare parts are not available. Will not be buying again.
April 2, 2026
Unprompted review
Reply from Quad Lock
Hey Ronald, Thanks for your feedback. We’re sorry to hear about your experience and we understand how frustrating it can be when a specific replacement part isn’t available.
The accessory you’re referring to has been discontinued for some time, and the particular component isn’t something we’ve been able to keep in stock due to low demand. Because of this, spare parts for that setup are unfortunately no longer available.
I can see our support team provided you with the available workarounds and options, which is the best we can offer under these circumstances.
We appreciate this isn’t the outcome you were hoping for, and we’ve passed your feedback on to our team as we continue to review how we support older products. Cheers!
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Over priced…under delivered..
Ordered a number of items over weekend (most from Amazon) for a long bike ride today. Paid for guaranteed 48 hour delivery. Everything arrived except for the quad lock. Loads of cheaper alternatives on Amazon which would have arrived on time. Customer services ineffective. Shame as I don’t like having to rely on Amazon for decent service.
Hi, thanks for the reply: Unfair to blame parcelforce here. The Parcelforce48 you used is actually only guaranteed in 72 hours (3 days), but add in that you don't work weekends, and took a Monday to pack and ship, it arrived on Thursday PM, within their Ts&Cs. You should not imply 48 hour delivery knowing how Parcelforce and your business are setup. You should have implied 96+ hours (4-5 days) for delivery inc weekends. This is an internal comms problem.
Update: Interesting to notice that I have not received an invitation to review via YOTPO. This should be an automated process so every customer can review, but it seems someone there is managing the process so that unhappy customers dont get the invitation to review. This is review manipulation .... I believe it is illegal? Also, from a business perspective it would have been very easy for you to offer some kind of compensation for being let down, even if it was just a discount code for other accessories..... too late now, but customer service is lacking for a premium product.
April 2, 2026
Unprompted review
Reply from Quad Lock
EDIT:
Hi there, thank you for taking the time to share your detailed feedback. We’re sorry to hear about your experience and the frustration this has caused.
We understand your concerns regarding delivery timeframes and how these are communicated, and we’re continuing to review this to ensure expectations are as clear as possible for our customers.
To clarify, review invitations are sent automatically via our platform after a set period following an order, and are not manually selected or filtered. We genuinely welcome all feedback as it helps us continue to improve.
A senior member of our team will be reaching out to you directly to review your concerns further and provide appropriate assistance.
We appreciate you bringing this to our attention. Cheers!
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EDIT:
Hey Mark, thanks for taking the time to follow up and share more details.
We understand how frustrating this would have been ahead of your ride, and we’ve taken your feedback on board regarding how delivery expectations are communicated. This has been shared with the relevant team for review.
If you have any further questions or would like to discuss this in more detail, our Support team will be happy to help via support@quadlock.com.au.
Cheers!
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Hey Mark, We’re really sorry to hear about your experience, especially with a ride planned. We understand how frustrating it would be for your order not to arrive in time.
This definitely isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. We’ve shared your feedback with the relevant team as we’re continually reviewing the performance of our shipping partners to ensure orders arrive as expected.
Thanks again for your feedback, and we hope we can provide a smoother experience for you next time. Cheers!
Scam and will not honor the return…
Scam and will not honor the return policy. Product was defective and they will not accept returns (even within 30 days) despite following all trouble shooting steps. Their customer service will be basically frustrate you. Please note this is not a US-based company, but they somehow passed regulations to be able to scam customers in the US. Too bad as I had high hopes for their products.
April 2, 2026
Unprompted review
Reply from Quad Lock
Hey Joe, We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. This certainly isn’t the level of service or support we aim to provide, and we understand how frustrating this situation must feel.
At the moment, we’re unable to locate any prior correspondence based on the details in your review. We’d really like the opportunity to look into this properly and make things right. Could you please reach out to us at support@quadlockcase.com.au and mention this review? Our support team will investigate this further and work with you towards a resolution.
We take feedback like this seriously and are committed to resolving this for you. Cheers!
Defective product, clueless company
I'd give them negative stars if I could. This is completely and totally unacceptable for a $100 product that costs $20 from competitors on Amazon, and the fact that they don't seem to realize that is *also* completely and totally unacceptable. I spent the money I did on their product specifically to avoid dealing with problems like this, not because it's a unique product. I even went and 3D-printed my own phone case to use with it, which is now just trash. They could've had an evangelist, and instead they have someone who wishes nothing more than to see them go under.
Update: After their unsolicited email doubling down on blaming my bike, to which their support had already been met with incredulity and amazement, I went and measured their supposedly "22.2mm"-ID spacer. It is less than 19.82mm -- yep, that's right; their product is 2.5mm under nominal, but they say the problem is my bike being 0.4mm above nominal, and then they're surprised when such a blatant lie is unacceptable. 🤡
I had already emailed them, including photos of it per their request, and they claimed the issue couldn't possibly be their product (despite the photo of my calipers showing my handlebar to be 22.7mm and the photo of my calipers showing the gap in their spacer around my handlebar being over 5mm). As to their reply: they did email me again, telling me off for daring to call idiots idiots and doubling down on their defective product not being defective. They then invited me to spend more of my own money on a (possibly also defective) different style of mount, in addition to the $10 that they want me to pay to get a refund on the defective product they sent me (since they refuse to repair or replace it as they're obligated to do under their own warranty).
Was: They blame my 22.7mm (or 0.4mm above 7/8") handlebars for their defective product (which is supposed to be 7/8", or a precision of >3mm) not fitting.
Finally: I want to note again that the problem is not my bike (a 2% larger handlebar than nominal is well within normal tolerances), nor is the problem their compatibility tool, nor does the disclaimer (on their compatibility tool, which I did not use, not their product page) have any relevance to their defective product. The problem is their product, and also their support.
March 19, 2026
Unprompted review
Reply from Quad Lock
EDIT:
Hi John, We’ve reviewed your feedback and understand that this has been a frustrating experience for you. That said, personal attacks and abusive language towards our team are not acceptable, and we will not engage in further discussion unless interactions with our team remain respectful.
Our mounts are manufactured within defined specifications, and detailed technical information is provided so customers can check compatibility with their setup prior to purchase. Our support team has already outlined the options available to you in line with our policies.
We remain happy to review your situation further if you’re willing to continue the conversation constructively and respectfully via support@quadlockcase.com.
Thank you for understanding.
Cheers!
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Hey John, thanks for your review! We’re sorry to hear about your experience and understand how frustrating this situation would be.
While we aim to provide helpful guidance for a wide range of bikes, it’s not always possible for us to physically confirm compatibility with every individual bike and setup. Because of this, we do include a disclaimer on our site recommending that customers check the mount’s technical specifications against their own measurements to ensure the best fit.
That said, we’d still really like the opportunity to look into this further and help find a solution for you. A senior member of our support team will be reaching out shortly to assist. Cheers!
Website was clear- product good quality
Website was clear, product arrived quickly and is of good quality.
February 28, 2026
Unprompted review
Reply from Quad Lock
Hey there! Thank you for taking the time to share your review. We're thrilled to hear that you're enjoying our products and found our website easy to navigate.
This is exactly the type of feedback we strive for. Glad to have you part of our community. Cheers!
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I am hyperstisfied
I am hyperstisfied. I have been using quadlock on different iphone for two yrs and once they got broken for some reason the next business day there was replacement. Ok. Got broken… ok I know. But support faced brilliantly…
February 5, 2026
Unprompted review
Reply from Quad Lock
Hey Tommee, thanks so much for sharing your experience! We're thrilled to hear that our team could support you quickly and keep you riding with confidence over the past couple of years.
Your kind words mean a lot to us, and we’re glad our products and support have met your expectations. Ride safe!
Best seller and customer care ever!
Best seller and customer care ever!
Best products ever
Quadlock 🔝
March 2, 2026
Unprompted review
Reply from Quad Lock
Hey Antonio, thanks so much for the kind words! We’re thrilled to hear you’re loving both our products and the support from our team.
It's awesome to have you part of our community. Cheers!
Great product fits and works well on my…
Great product fits and works well on my 2025 MT-09. It not big bulky or intrusive and looks good on the bike… My experience with quad lock as a company and with their products has been great.
I can recommend them based on my experience
March 1, 2026
Unprompted review
Reply from Quad Lock
Hey Dave, Thanks so much for the awesome feedback! We’re stoked to hear the setup fits perfectly on your bike and keeps things clean and unobtrusive. That’s exactly what we’re going for.
Really appreciate the recommendation and your kind words about both our products and team. Glad to have you part of our amazing community. Cheers!
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