Quality Bath Reviews 259

The customer service representative, Adina, was very helpful in assisting me in returning a damaged item and reordering a new one. He kept me updated on when the new item would arrive, provided carrier and tracking information. He was very knowledgeable about the companies policies and product
information.

I had to return a kitchen faucet that I had purchased from Quality Bath back in November for a kitchen renovation that started in January. Unfortunately, the faucet would not work with our layout. The Quality Bath representative, Adina, was very helpful with the return and I received my refund quickly. I highly recommend Quality Bath, especially their customer service.

I would like to thank Quality Bath, especially Lea, for their outstanding commitment to customer service. My kitchen sink warranty was a few months past the warranty date, and they could have told me “tough luck” and been done with it. Instead, they made an attempt for replacement with the manufacturer, and when they wouldn’t help, Lea and QB were able to offer me a replacement at a very fair price! I am one very happy customer and will look forward to doing business with them in the future.

Pleasant, prompt & thorough customer service!

Insanely quick response and super helpful. I’ve dealt with Ruthie a couple times now, A+ every time. My family has a Grohe Blue Water system along with filters for our refrigerator and insta hot. Previously bought on Amazon. Now we are 100% off Amazon, we will be with quality bath going forward.

So far, I am more than pleased with the ordering experience. Akiva has been professional and most attentive. Can’t wait to receive my purchase!

From the start, Lea reassured me that she would help resolve our issue of a defective pot filler. She clearly explained the steps we needed to do to communicate it with the manufacturer and followed through the same day. A replacement is being sent. We are very happy with the service she provided.

Jack was very helpful with this purchase. Knowledgeable and very timely. The price point was also very attractive.

Great service, quick delivery and more importantly if there is a problem with the order it is handled promptly with a courteous response.

Tremendous customer service. My hansgrohe shower head was not working properly, and Ruthie responded to my email and was able to have a replacement sent promptly.

Amazing experience! I had to switch out an item and it was seamless. Thanks for your help Dov.

Chaya was kind, knowledgeable, and a pleasure to work with.

The Quality Bath team checks your orders for fit and finish; they verify that what you ordered matches, that you've got the necessary hardware to install, etc. Dov has been great to work with.

Chaya was easy to work with and got things done for me. Great experience

Akiva was super helpful and accommodating. Highly recommend him and Quality Bath!

Akiva made things easy and quick with excellent communication and follow up.

Akiva absolutely helped me find the products I needed with the best price. The automatic emails with tracking was very helpful

Akiva was most helpful, answering all of my questions both on the phone and in the chat. He followed up with an update on the wait time. I've been impressed with the company. Thanks

I initially asked the representative if they carried specific Hansgrohe items. They were unable to source the items, but probed to understand what I was trying to accomplish. Akiva provided alternatives that would work for me. Akiva was responsive, patient, and courteous as it took me a bit of time to decide.

We have purchased plumbing fixtures from Quality Bath for a few our bathroom remodels and the experience is always positive.

Chaya from Qualtjy bath was so helpful and responsive. Thank you.