Quality Bath Reviews 259

Hi,
Chaya was a delight to work with.

Great service first time in 2021, and already great service the second time. Dov reached out directly to confirm that I ordered exactly what I intended. Two thumbs up.

Ruthie was prompt with initiation, and follow up once item was shipped for return. Excellent service.

Dassi was very helpful in my decision making and troubleshooting

I came upon this company when doing my bathroom remodel. Being able to speak to a knowledgeable and friendly sales person for an online purchase was very reassuring. Akiva was very helpful in making sure that I had all the necessary components needed for my showers and sinks. He made great recommendations and the purchase process was made super easy. The shipments arrived timely and everything was packaged with care.

Called and Avia took care my request and came back with an excellent deal. His customer service and attention to details guide us to buy all the hardware for my kitchen. The company had great prices and great inventory.

Great customer service from Adina! She responded quickly and efficiently to solve my problem!

I discovered Quality Bath online when I was looking for a supplier of Brizo (Delta) home hardware for a recent Master Bath remodeling job.
They had everything I needed, and more. Their prices were very competitive, they offered free shipping, and whenever I called their customer service number, real people answered !! I needed to return 2 items that the contractor didn't use, and Quality Bath sent me the information to return it to the Manufacturer. A Credit was issued. I'm very satisfied with their products and their service. I would purchase from them again. Chaya handled my returned merchandise with ease. Thank You !!

Quality Bath had the 2 commercial bathroom sinks I was looking for. The website includes the ability to ask a question and I asked about availability and shipping. Akiva responded to my email request about delivery in 15 minutes and the sinks will ship within a week.
Thanks to this incredible service, we will be able to meet our construction schedule.

Akiva has been the best customer service. We have worked with him for years. He has made all of our purchases incredibly easy. We are very fortunate to have a one stop shop for all bathroom needs and have the best connection there with Akiva.

Had an issue with my order, they sent the wrong washlet, they were quick to respond and acknowledge the issue, but more importantly they were quick to ship the right one, and made returning the wrong one simple.

I called a month ago looked for a part from Rohl. While not available at the time, Quality Bath kept up the dialogue with Rohl and was able to get the part for me.

I ordered a linear drain and we were on a tight timeframe. Quality Bath did an amazing job getting the drain on time, unfortunately it was damaged. I called right away and Quality Bath made the process for a return and refund painless. I was so disappointed that I couldn't use the drain but it wasn't their fault it was damaged and they took care of the return without problems.

As a repeat customer, I’ve come to expect better from Quality Bath. Unfortunately, my recent experience was very disappointing. I attempted to cancel my order before it shipped, but was told it wasn’t possible — which is hard to understand given that it hadn’t even left the warehouse.

To make matters worse, I was charged shipping on an order under $99 (a policy that feels outdated compared to most modern retailers), and when I returned the item — without even opening the shipping box — I had to pay for return shipping as well.

This level of customer service simply doesn’t hold up in today’s competitive market. Companies like Wayfair offer much more flexibility and customer-focused policies. Sadly, after this experience, I’ll be reconsidering future purchases from Quality Bath.

Check out was very easy. I called to see if my item was able to be delivered earlier, the company was so great and assured it was!

Excellent customer service on all levels!

Quality Bath exceeded my expectations. I used the chat tool when I placed my door handle replacement order & the rep was very knowledgeable and helpful. The product was competitively priced & arrived quickly. I had an issue with the bolt size. When I reached out to customer service, Adina immediately helped me and was professional and outstanding throughout the process. The replacement part arrived fast & Adina provided outstanding communication & updates at all points. It was a great experience!

Exceptional service. Unfortunately I needed to exchange an item and Lea was incredibly responsive and helpful. From placing my order with Jack and any follow up questions I had, even over a holiday, the service was exceptional. Highly recommend!

Akiva took great care of me as always!!

I had an issue with the finish on a couple of the new pieces for my bathroom remodel and Chaya was very helpful and quick to respond to my concerns. I'm a little disappointed with the manufacturer of the parts but Quality Bath and Chaya have been a pleasure to deal with.