Quatarairways Reviews 

My bad experience happened over 1 year ago, 24 Sep 2017. But still in my memory.

I booked flight to fly from ORD airport to Bangkok, Thailand, layover in Doha. I arrived the check in counter late due to the delay of my domestic flight from Michigan that I could not avoid the late arrival at different airport. Also the Qatar Airways rescheduled to leave about 25 min earlier after I already booked domestic and international flights. I had been panicked when I arrived the closed check in counter and I realized I was late. The plane will leave in about 50 min. One young guy at the ORD airport helped me to contact the check in counter staff. I was very impressed. I had waited about 10 min. Then the check in counter staff showed up. I tried to explain her my domestic flight arrived late at the Midway Airport and I had to take CTA trains to come to ORD airport. She stated unkindly that I need to arrive the counter 2 hr before departure time and tried to sell me the next day expensive ticket without offering me to the next day flight. She told me I missed the flight. I had felt bad. My guess is that since I hadn't checked in yet, they gave the seat to someone else. I had been stressed and panicked at the airport and finally I made decision to buy new cheaper ticket to fly with different airline.

I found out later that there is 2 hour late rule that most airlines put missing flight passengers standby to next day flights with no charges or fees. I arrived the airport after check in counter closed but the plane did not depart yet. So my family, friends, and I will never book flights or fly with Qatar Airways again. Very bad check in staff who did not follow 2 hr late rule.

Flight QR 24/8 from Krabi.
The service on this plane surely had its ups and downs, and im not talking
start and landing.
First of all breakfast was 3 hours delayed, litle turbulens, 20 min.and again again again, breakfast were finish, Only fish left.... ARGH...
My mood had dropped in the face of having fish, but I decided to put it behind me, and instead I ask for that coffe I had been promished 30 min
earlier, the chiefstewardesse approached my, and condugt a federal style of investigation, asking" From who did you order that coffe?"
From you actually.....
Not a nice asmosphere.
Helle og Søren
Copenhagen

Claim 4. of April 2013
...just returned from Saigon via Doha to Copenhagen (QR605/QR085 seat 25A/28A). 15 hours of fighting with a big metal box under the seat and no chance to stretch the leg for a minute. Quite a pain for so many hours of flying.
A couple of questions:
What is the purpose of this box ? It cannot be for comfort of the passengers ?
How do I avoid these boxes if I ever fly Qatar Airlines again ?
How can you charge full price for these seats ?
Best regard Privilege Club member xxxxxx

------------------------------------------------------------------------

Answer 23. of December 2014 (long time no see ?)

Our Ref: CC/COMP/414093519/2236831
Dear Mr xxxxx

This is in reference to your reply email dated 13/12/2014 regarding your travel experience with us.
We are sorry to note your comments about the seat that was assigned to you on your flights from Ho Chi Minh City to Copenhagen.
Allow us to inform you that the compartment which is located below the front seat is the In-Flight Entertainment control box, which are an integral part of all new generation aircraft cabin layout. This compartment is necessary in the operation of our in-flight entertainment systems and as such, we seek your kind understanding of this matter.
Nonetheless, we have placed your feedback on record and shared it with the relevant departments for their information and feedback.
Thank you for taking the time to write to us. We appreciate the opportunity to respond and hope we will be able to restore your confidence in our service when you next fly with us.

Respectfully yours,

xxxxxxxx
Customer Care

Our flight was delayed by 48 hour and during this time we were installed at a hotel without any contact number to Quatar Airways, not knowing what happened. At the hotel we were only allowed one glas of wine at dinner and one soft drink for lunch, the food was left overs and sandwiches, not other beverages was offered.

Due to this 48 hour delay we are entitled to a compensation of 600 EUR by EU regulation, but Quatar Airways are beyond the law and ignores this right. They didn't inform of our rights to compensation, catering and accommodation in writing when the flight was cancelled as requested by law.

Took a flight with them to Thailand Penang from London as it was reviewed as a 5 star airline?. No way was it!the meals bland the snack meals terrible. The stop off in Doha was horrible experience being stuck on transit bus what must of been an hour waiting to load plane at Doha. It was a horrible A330 extended version very rough inside with little leg room for the 12 hour journey that remained never again plus its all hala meals horrible and bland yuck!!