As always a good service from Quel/Aquataps. We had a sudden problem this week where we had no water coming out of filters, hot or cold. An email to Quel & an excellent prompt response from S... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely love this 4-in-1 water tap! It’s super convenient having hot, cold, filtered, and boiling water all in one place. It looks stylish, saves space, and works perfectly. The boiling water featu... See more
Company replied
Sean at Aqua Taps i cant recommend highly. I purchased my 5 in 1 tap which has worked perfectly well over a year ago. More over i had to replace my filters, i encountered a problem i dropped the t... See more
Company replied
Bought 6 in 1 tap in black This replaced a separate hot water tap that was old and not functioning properly anymore We were changing worktop and after researching new tap systems the 6 in 1 s... See more
Company replied
Company details
Written by the company
Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.
Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps
Written by the company
- Water, beautifully controlled
- One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.
We take great care of our customers
Up to 5-year warranty on your boiler
Our UK-based team supports you at every stage - from expert advice to installation help and aftercare. Every tap includes a 5-year tap warranty and 2-year boiler warranty, extendable to 5 years. Just register within 30 days and replace your filters every 6 months to stay covered.
Contact info
11 Swinborne Ct, SS13 1QA, Basildon, United Kingdom
- +44 (0) 1268 727 823
- inf@queltap.co.uk
- queltap.co.uk
4.7
Excellent
845 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Quel Tap (formerly Aquataps)
Dear Neil. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your classic tap. Thank you for choosing Aquataps!
Great service and lovely tap
Great service, tap is amazing and was fitted quickly, neatly and efficiently.
Our first time using Aquatap but should the need arise, we would use again.
April 24, 2026
Reply from Quel Tap (formerly Aquataps)
Dear Cath. Thank you for taking the time to leave us a review. We are pleased to hear that the fitting went through smoothly. Thank you for choosing Aquataps!
I had an small issue and wrote customer…
I had an small issue and wrote customer service. Sean came back swiftly and solved it.
Amazing customer service.
Thanks
May 3, 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Michael. Thank you for taking the time to leave us review. We are pleased that Sean from our customer service team was able to help you and we will certainly pass your comments on. Thank you for choosing Aquataps!
Good people to deal with
March 17, 2026
Reply from Quel Tap (formerly Aquataps)
Dear Donald. Thank you for your review, your kind comments are certainly appreicated. Thank you for choosing Aquataps!
Absolutely love this 4-in-1 water tap
Absolutely love this 4-in-1 water tap! It’s super convenient having hot, cold, filtered, and boiling water all in one place. It looks stylish, saves space, and works perfectly. The boiling water feature is a real time-saver. Highly recommend for any modern kitchen!
April 21, 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Sabina. Thank you for leaving us such a positive review, your comments are certainly appreicated! Thank you for choosing Aquataps!
Great product
Great product, looks good and everyone compliments our tap. Fabulous customer service as well.
March 17, 2026
Reply from Quel Tap (formerly Aquataps)
Dear Denise. Thank you for taking the time to leave us a review. We are so please that your are happy with your Aquatap. Thank you for choosing Aquataps!
Fine on the phone but useless with WhatsApp and follow-up
Sean was helpful on the phone when I called. However, I was asked to send videos and comments on WhatsApp to facilitate further investigation. Since sending, they have been ignored. Having called again, I was given a different set of instructions to resolve the issue. Again, asked to send a video with comments but again not response.
March 16, 2026
Reply from Quel Tap (formerly Aquataps)
Dear James. I am so sorry we have not been able to sort this problem out through whatsapp and there has been a delay in replying to this, unfortuantely this was not displayed on our portal and was missed. I have passed this onto a manager to see if this has been sorted. Aquatap team
Great product with great customer…
Great product with great customer service. Had problem with tap and Sean went over and above trying to sort for me.
April 17, 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Kerry.. Thank you for leaving us a review. We are pleased to hear that Sean was able to help you and we will certainly pass your comments on. Aquateam
Got a 5 in 1 tap and chiller
Got a 5 in 1 tap and chiller. Installation instructions were very clear and consistent. All the components seem to be high quality and I love the look of the tap. I had a few specific questions which tested maybe the most impressive part of the experience: Customer service. Both before and after purchase. So far… a great experience all around!
March 13, 2026
Reply from Quel Tap (formerly Aquataps)
Dear David. Thank you for taking the time to leave us a review, your positive comments are certainly much appreciated. Thank you for choosing Aquataps!
Responsive Company with excellent product
Very prompt responses to all my queries + have had our Aqu Tap for 2 years now and absolutely love it !
April 16, 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Susy, thank you for taking the time to leave us a review. We are glad to hear that 2 years on you are still enjoying your Aquatap! Thank you for your continued support and choosing Aquataps!
Excellent after sales service from…
Excellent after sales service from Sean. Highly recommended. Thanks
April 17, 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Jackie, thank you for taking the time to leave us a review, it is very much appreicated. We will certainly pass your comments on to Sean! Thank you for choosing Aquataps!
Excellent customer service
After many phone calls and frustration by lack of installer in the North of England ( would be a great asset for Aqua taps )
Sean couldn’t have been more helpful and patient in helping me get my tap problem resolved, much appreciated 🙏🏼
Thanks
April 16, 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Isabel, thank you for taking the time to leave us a review. We are pleased to hear that Sean was able to help you today. Thank you for choosing Aquataps!
Only just installed tap as kitchengreat hot water tap from Aquataps…
Only just installed tap as kitchen wasn’t completed when we purchased it. So far very pleased. It takes up little room underneath the sink and works really well. Very stylish and well made so it looks lovely too. Pressure of normal hot and cold not as good as I would like but that may be due to feed rather than tap itself. Am no expert so I don’t know. All in all very happy.
April 16, 2026
Reply from Quel Tap (formerly Aquataps)
Dear Stella, thank you for taking the time to leave us a review. Please can I ask you to call our technical team to see how they can help with your pressure. Aquateam
Aquatap Ultra Plus with pull-out spray - install tip
We purchased the Aquatap Ultra Plus with pull-out spray, and overall we’re very pleased with the product.
The tap itself feels high quality, and installation was straightforward. I fitted it myself using the instructions and video provided, which were clear and easy to follow.
One tip if you choose the pull-out spray version: make sure you have enough space beneath the sink for the hose weight to move freely up and down—this ensures smooth operation of the pull-out function.
The day after installation, the boiling water and filtered water functions stopped working. However, after a call with Sean from the technical support team, the issue was quickly diagnosed and resolved. It turned out that the filter pin connection had become stuck after I refitted the filter, preventing water flow into the boiler.
Excellent support and a great product overall.
April 15, 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Dan, thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the new Aquatap Plus model. Thank you for choosing Aquataps and we will certainly pass your comments on to Sean
Nice machine
Nice machine, but my wife has great difficulty in using the boil water tap as it is very hard to hold the button down and turn at the same time. Any easy suggestions ?
March 25, 2026
Reply from Quel Tap (formerly Aquataps)
Dear Gordon. Thank you for taking the time to leave us a review. Please call our customer service team who may be able to recommend a different model to make it more easier for your wife to use. Aquateam
Aqua Tap / Combination boiler compatibility?
Whilst the purchased Aqua Tap appears to be to a good standard. There appears to be a possible design fault as it has developed a fault where it does not pass sufficient hot water to allow my Worcester combination boiler to light up all the time. This is despite the boiler lighting every time a bathroom or shower room hot tap is opened. The boiler flow switch has been changed to eliminate this as a possible cause, it has made no difference to operation of Aqua Tap operation.
Filter ordering and delivery very good.
March 30, 2026
Reply from Quel Tap (formerly Aquataps)
Dear Richard, thank you for taking the time to leave us a review. Please contact our customer service team who will see how they can help. Aquateam
Very easy to fit,instructions…
Very easy to fit,instructions comprehensive &clear.Have mothballed kettle.Have used for three weeks and very happy,great product.
March 10, 2026
Reply from Quel Tap (formerly Aquataps)
Dear John, thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with your new Aquatap. Thank you for choosing Aquataps
I really like my new tap it’s very easy…
I really like my new tap it’s very easy use. Ordered the new pull out plus and extremely happy. Flo is great, and my tap looks great in my new kitchen. For information installation was so easy. Big tip just follow aquataps videos on how to install. So easy to install and managed to install the tap within an hour and half. Excellent quality and so easy to use. Not sure how we managed before without our new tap!
March 17, 2026
Reply from Quel Tap (formerly Aquataps)
Dear Dennis. Thank you for taking the time to leasve us such a positive review and we are glad to hear that you took advantage of the installation videos. Thank you for choosing Aquataps we are always here to help!
Changing details
I rang Sean as I didn't how to change all the contact details and the payment details to a new member of the family. Sean guided me through what to do on line and also sent a link to a helpful video of instructions.
Aquataps are excellent.
April 9, 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Julie, thank you for taking the time to leave us a review. I am glad that Sean was able to help you and I will certainly pass your comments on. Thank you for choosing Aquataps
Reply from Quel Tap (formerly Aquataps)
Dear Richard, thank you for taking the time to leave us a review. We are glad to hear that you found the ordering and subscription easy. Thank you for choosing Aquataps!
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