Quicargo Reviews 

I have asked (on a Sunday) specifively (and paid 30 euro extra) to pick up at tuesday (Monday was not possible) to deliver Wednesday (before 13:00).

I just got a message from my client that they still did not get the product.

Maybe this works for many products and customers, but not for me... 2 days delay is unacceptable ... specially without notice...

Great customer service. Not depending on them, but to be improved was the forecasted delivery time. The cargo was supposed to arrive on Monday while it arrived on Friday before. Otherwise good service.

Our delivery got picked up 4 days later than arranged. This company is not reachable via phone at all. Email correspondence was very slow.
Good concept, but sadly not an option.

Zero communication, zero transparency. Pallets have disappeared, have re-appeared, have been delivered according to their system, while the client has not received anything. Our most recent transport was the last one with Quicargo. My client asked to be called at arrival since he lives 5 minutes away from the drop-off location. The driver never called, and charged us for the non-delivery. Quicargo's reponse: "The driver is not legally obliged to call." My client did not have his urgent goods on time. The stress and worries of working with Quicargo are not worth the price.

Thanks to their rep. They called me and fix my problem.

Thanks to them!

I run a Fulfillment center, and use quicargo often. I just had a shocking disgraceful experience, and am planning on stopping with them.
They put a shipment on hold, then we were in talks with them, arranging correct documentation. Inmiddle of sorting this out, they sent a truck to pickup the pallets.
But they were not ready, due to shipment being on hold, and us talking to them.
After emailing them a couple of times, it was like talking to a brick wall.
Highly disappointed

competitive pricing, fast and easy service, recommended

Communication with the customer service was terrible

Never use! Very bad experience! Wants to charge without the service even used !

Requested an international transport for 1500 kg worth of 750k. After emailing the agent Latisha -I got that the following response :
"Before a carrier accepts the order from the platform we cannot confirm the delivery date.
Also, we never promise dates beforehand as any thing can happen in transport- for example: delay, traffic issues or sickness.For international shipments this is even more difficult to promise, long story short > it is a 50/50 chance"

The cancelation policy indicated free cancelation before 12h the day prior pick up. They have confirmed the booking at 15:30 PM so after the possibility to cancel on the platform even.

No confirmation until very last moment , no responsibility and definitely not professional on the phone.

Bad experience with this transport broker. They have absolutely no say in what the chosen transport company does. I had 2 cases where the shipped boxes where clearly opened upon delivery and 1 box was missing content as well. I filed a claim and it was rejected because their reasoning was I wasn't supposed to ship fragile goods. I stated that in the order which was accepted and now apparently they do not ship fragile goods!! The claim has also nothing to do with the goods being fragile. The boxes were opened and content was missing.
Quicargo is an absolutely unreliable company pretending to know what they are doing and making false promises during the order process. Another nonsense reason for rejection to our 2nd shipment I received today. It's rejected because the claim was filed to the courier 7 days after delivery. However, I filed the claim the same day of delivery because the client informed me right away so Quicargo sat on the claim for longer than 7 days. NEVER EVER USE THIS COMPANY!!!

“Michael the delivery guy is always pleasant and polite”

Booking went well, only time of was not was agreed

The offer was half of the price asked for the service. In the first places this was due to the fact that even though I asked before, a forklift was needed. I fixed a forlist for myself and even then, they wanted to charge double the offer, for no reason whatsoever. I was told they will look for another transportation, after 3 weeks (yes, THREE WEEKS) without an answer, with my cargo waiting to be picked up, the order to cancelled and I didn't even get an email with an explanation of what happened.

Completely unreliable.

Simple, quick and trustful.
Quotation just as agreed on the invoice

Quicargo systems has one problem, we some times have to send with client’s name, but your systems doesn’t change back to the original user name，I got trouble with this problem and I have to pay the price.

Transparent price and good service.
Thank you.