Quicargo Reviews 

Perfect from the begining to the end

I consider my experience as a good one. Even though there were some difficulties with the tracking and a late pick up at the end everything came in time and "in one piece". The platform is user friendly and easy to get used to.

Amazing service - in the busiest time of the year (between Christmas and NY) the managed to still get my shipping to the right location in time, without additional costs. Super friendly service and extremely responsive. My best experience with a courier service so far. I’ll be using them again within the next 2 weeks!

Easy to use, user friendly website. Thencustomer services are very helpful, and making sure my pallet went to its delivery place. Totally recommended for pallet shipment.

o First of all I find the rates of QC excellent for Germany only. Because in the beginning we had a very friendly visit in order to get our account. Once we started using the given rate a few months later it was raised,
Communicating is touch and go, sometimes better, there are times that are a little bit better and sometimes worse!
Customers particularly in Germany are complaining that their shipment would just be left behind without signed received by them. There were those who are requesting that due to unforeseen circusmtances to call them first but that didn't happen rather their goods will be left behind even in the rain!
There was a time that shipment to Germany got lost and took more than 3 weeks when it was delivered without compensation in QC part.

We choose Quicargo because they advertise that they are a specialist in delivering to Zalando. But 5 out of the 6 delliveries that they did for us where to late. The longest delay was 1 month. They would contact us to compensate us but instead they blammed the subcontracter and we could contact him if we wanted to receive a compensation.

The platform is extremely user-friendly and the service team is always ready to help. I am very satisfied!

+ :
Platform very easy to use at a fair price

- :
Carrier late to pickup
Carrier late to deliver
Tracking not done
Contact persons not contacted

Incredible service. The staff is swiftly and kindly available for you at each step of the process. I shipped a pallet from Amsterdam to Vienna and it arrived in good order in 5 days, and at a very reasonable price. I compared the prices with a lot of different companies before choosing this one. Honestly, I almost couldn't believe how easy and smooth it was to work with this company. Will definitely use again if necessary and am recommending these kind and well-organised people wholeheartedly!

One package was 5 days delay picking up because of theirs mistake, the other package wasn't pick up yesterday also. Company don't care about that what happened, they don't care about customers also. For them nothing happened and they are not going to even recompense that situation somehow. Now they also don't pick up the phone and I don't know why my other package again wasn't pick up on time

When everything goes good. They are really great. When problems occur, difficult to get solid responses.
They will try to see , and so on..

worst service. never picked up delivery on time and had to cancel....and still asking for full payment. I don't recommend their service at all rather go to amazon freight who are prompt and very cost effective compared to quicargo.

I had 5 sendings with them and while the first 4 went ok I was really dissatisfied with the last one both by them but also from their partner Hellmann Express Service BV.

I had to send a small pallet to Germany and they had to pick it up on 24/12/20 between 8:00-16:00. The driver came around 16:30 (he called around 15:30 to inform) and he was expecting to put the pallet on the truck by hands since he was bored to put down the palet lift. In the end he realised it was not going to work.

Then the pallet was supposed to be delivered on 30/12/20 but this never happened. I can understand the delays due to the busy period but I do not accept the lies! After contacting them on the 31st to see what is going on since the client was expecting them and didn't have any contact they said that they delivered but didn't find him. A big lie since they were there all day.

I was expecting an update on the "new" delivery day but it never came. I contacted them again on 6/1 since there was an update on the system that the pallet was delivered (on 30/12/20 even) but the client still didn't get anything. Then they admitted that the pallet arrived in Germany that day and the system updated it as delivered due to a "bug". In the end the pallet was delivered next day but the client was hugely upset with this behaviour. I was too since there was a lot of misinformation from Quicargo.

I requested them to credit the sending for the whole inconvenience and kind of fraud but they refused since according to them everything was normal...

Reply to Quicargo Comment: As I clearly mentioned there was no delivery on the 30/12 since the client was there all day. Furthermore, & due to your system bug, you admitted that the pallet arrived at your partner in Germany on the 6/1 and then was delivered next day! If you were honest it would be highly appreciated & understandable due to the period of the year. The misinformation though that creates problems to our relationship with the clients in NOT ACCEPTED!