Quick Man and Van Reviews 795

Yes I did book for a 2 hour slot, but that does not mean that they should arrive almost 1 hour late. According to the driver (Mr K) the disrespectful company that didn't understand my complaitnt and why i was asking for compensation, even though I made this very clear in a lengthy initial email to them, there was a misunderstanding on my behalf, of the type of service they offer, which is that the driver can arrive at any time, meaning I had to start the job myself and ending up doing about 70% of the moving job myself, to be gaslit by being told I am taking up further of their time by raising this concern and asking for a discount because I did not pay for 1 hour and half a job and an attitude after I brought up my concern, but that it was still within the scheduled time at that, I did not complain to them when they arrived and I even continued to help move things into my destination, regardless of the tardiness, only to get wrongly accused and have the police called on me for apparently "not wanting to pay"?! When all I asked for was a discount, which still wasn't as big an amount as I should have asked for, considering the circumstances! I said I would pay and I didn't even get an apology at that. They caused me such a distress and the company didn't help either, not understanding where I was coming from. I paid the man, knowing he still did the job he had to do. But I am very unhappy with the interactions of today from both them and their company. Unless you want someone seemingly always late, who blames you for something you did not do and for taking up theirs and their company's time (as I should do, because I have paid for that time and service!) Then don't bother using this driver or this service.

In response to their response: But the efficiency of the service is made void when you are booked to be there at a certain time and arriving almost 1 hour late is unacceptable. As it could have ended up going out of the booked hours if I had not taken it upon myself to do the work in the beginning, as a matter of my own time keeping urgency. And I would have been even more upset if I had to pay them for extending the time outside of what was booked. Being late and making someone wait, when they could have other things to be doing is inexcusable. And I DID NOT say that I would not pay them, I continously asked them to understand where I was coming from and to discuss a discount when they initially said they would not accept one. And until I said I would call the company about this, as I was advised by YOU guys to ask for a discount from them first, regarding their tardiness, I was met with a gaslit comment of saying that I was waisting their time and that I should not be compensated for their lateness and their lack of help at the beginning, all because they did it during the time it was booked. It took me 30-40 minutes to move everything BY MYSELF, up and down 2 flights of stairs!! And I paid for the additional help! It all makes no sense to be told that and this time with your response that it is unreaosnable, when I had every reason to escalate it the way I did, in all fairness and rightly so. I said I would pay but I wanted to discuss a discount that made sense. What they asked for did not make sense, so we sat it out. They realised they were in the wrong and ridiculous for calling the police, so that is why they ended up trying to compromise and discounted more than they were willing to. And they did not apologise nor offer a refund. I will not accept a wrongly accused judge of my character when I was NOT the one in the wrong. I would not recommend this driver or this service.

Great stuff, had to move on a short notice, Karan siva the driver was amazing, thanks for making my moving day less stressful

Excellent experience! Book Andrii

I asked for a quote for a medium sized van for half an hour to move a two seater sofa with one flight of stairs at one end. The distance was a 7 minute drive according to Google maps and the best quote was £175 with a £150 deposit. The next was £200 and something laughable. I only went on to compair to the previous site which quoted £60. I know which I'll go for.

We were getting on so well, I booked with this company three times. The removal businesses are hardworking and professional. I gave two companies five stars. However, I would be forced to give the management one star. The quality of customer service is poor and if you make a complaint, you could find a paid up booking cancelled on you last minute out of spite as I did.

Our driver, Karan, turned up bang on time, immediately easing any anxiety we had. He was very polite, helpful and fast. We'd definitely recommend him and Quick Man and Van based on today's experience!

Good and reliable service. Driver was very helpful and timely. Easy and efficient reservation process even last minute.

Excellent service. Will definitely use them again.

Rubish and disrespectful,with the customer,I had big personal issue,and I can't go ahead, with the appointment I booked , I asked them for just, change for another day.They said, I have 2 option, or lose my refund,or still with appointment.The don't have any consideration with customer, the just want the money, and leave the customer, frustrated and dissatisfied, run away from this company,useless scam company.

Moreno was very helpful with moving my things. Good communication throughout, he was on time and packed everything well. It was also easy to amend my booking to a different time.

great experience. on time and really helpful

Eggy was very friendly and professional, everything was packed and unloaded ahead of schedule, all items were secure and didn’t move an inch during transit. Overall excellent service, thank you Eggy.

My original driver could not come because of a puncture, Quick man and van phoned me and organised a new one for the same price within half an hour on a Saturday. Fantastic customer service, and much cheaper prices on the site than I was quoted by any removal companies. Highly recommend!

Excellent service would so highly recommend Andrew ..changed removal date for me at short notice arrived on time did job quickly and efficiently and a lovely man

I booked a removal van for 2 hrs I paid the deposit online which was £25 I was quoted £72. This man was disgusting he had no respect for my furniture and was in a rush.
He arrived at 10.10 am on route to my new house which was 2 miles away he went missing for about 15 minutes on route. When we unloaded it was around 11.15. I asked him if we could go back and pick up a few last things he said no he had finished. I had booked for 2 hours and got just over an hour. He charged me £60 so altogether I paid £85 for an hour.
It's disgusting and rip off.

The two guys did everything for me they were exemplary I didn’t have to do anything. They were amazingly helpful I am eternally grateful in my new home. Can’t thank them enough for making it so easy. Thank you guys

The website was super easy to use and offers instant multiple quotes to choose from.
Great communication and very reliable service.

Smooth experience. It was very easy to book and the mover is a great guy, very friendly and professional.

Dwight got in touch directly to confirm the job details beforehand. He was punctual, kind and professional, and very hard working. He moved all my belongings down two flights of stairs, into his van and to a storage location. When we arrived, he assessed the space to ensure it was big enough, and then stacked everything neatly and efficiently. I am delighted with the service. He even gave me a ride home afterwards. He made what could have been an extremely stressful experience easy and pleasant. Five stars!