quince.com Reviews 3,429

I received quick and complete resolution to an issue I had with a sweater. Edith and Melanie made certain that my problem was resolved to my 100% satisfaction and the way Quince stands by their products is remarkable. So many other companies should take a page out of this book! I remain a loyal customer.

Best customer service ever!!!

I ordered hospital clothes for me and our expected baby. The package arrived in time, but unfortunately around 1:30 am and it was left up against the gate. When I went out to get it around 5:30 am, it was on the street, ripped open, and all the lovely clothes were gone.

The customer service rep got it right away. That was not a secure place to leave the package. She offered to resend it, but it wasn’t going to arrive in time, so she issued me a refund.

I was then able to give her our gate code for the blackout curtains we are waiting for, to help prevent it from being stolen next time.

My Quince customer service agent was considerate, professional and very reassuring. Not only is their product superior, so is their customer service

They are extremely helpful and quick and the products I thought were going to be cheap quality but I was happily wrong. The Quality is Excellent

Quince does not disappoint on any level! Excellent customer service for returns and the quality of their products is second to none!! I am a long time customer and love the ease of returns and quality of the products!

Customer service went above and beyond to help resolve a delivery issue. Thank you!

Top three favorite places to order from. Quality for good price and decent return system

Professional customer service along with a quick resolution to my delivery issue. It’s so rare these days that a customer service agent is efficient as well as prompt and providing remedy. Once again, outstanding customer service.

Ophelia helped me to solve my problem really quickly!

I love the Quince products! Having a return was so easy texting.

I had an item that I ordered but did not receive. Through the chat they were able to confirm that the item was out of stock and refunded me costs. Great products from Quince. I've ordered several items. This is the first that I needed to cancel and it was done fast. Helpful Customer Service.

Excellent customer service. So professional and kind.

I love shopping with this company and the customer service is excellent.

The agent who checked status for me was great. However, I should've been able to do that myself at their website. It showed that no order history was found. Neither was my full personal information. I was told to refresh memory, delete cookies, etc. I did all that and tried different browser. Still no luck

Their customer support person, Sandra, was top notch! Makes me want to purchase more items from Quince.

She solved the problem quickly and efficiently! 💯

Quince is a fantastic company and their customer service was impeccable! Problem solved immediately!

Excellent experience with Quince in the many purchases I have made. Good products at reasonable prices. Great assistance today with a return that didn’t show up in my history because I checked out as a guest. She found my item quickly and sent me the info I needed to return the item. Great Customer Service

Good company